Support email delays due to Microsoft 365 service disruption

Incident Report for Net Health StatusPage

Update

We are aware that AWS may be experiencing issues, which could affect our phone lines. If you’re having trouble reaching us by phone, please visit Spark to submit a case or find self-service solutions: https://www.spark.nethealth.com

Posted Nov 12, 2026 - 15:32 EST

Update

For WoundExpert and Tissue Analytics. If you emailed Support today and haven’t heard back, please reach out through the In-App Chat in the Resource Center or by phone so we can make sure your request is picked up.

Posted Nov 12, 2026 - 14:54 EST

Investigating

A Microsoft 365 service disruption is currently affecting email delivery to our support inboxes. Emails sent to support since approximately 12PM ET today may not have been received. Our team is currently investigating if the emails will be able to be recovered.

For urgent issues, please call Support directly at: https://www.nethealth.com/contact/

Microsoft's status page on the issue can be found here: https://status.cloud.microsoft/

We’ll update this notice when email delivery is back to normal.

Posted Nov 12, 2026 - 14:32 EST

This incident affects: WoundExpert, ReDoc, Occupational Health/Employee Health, FOTO Analytics, Optima, Tissue Analytics, Value-Based Care Solutions, Casamba Skilled, TherapySource, and Optima Business Intelligence.