Net Health StatusPage
Investigating - Net Health is aware that clients are receiving the following error message "The requested service, 'https://org.therapy.nethealth.com/ROX/WorkplaceService.svc' could not be activated. See the server's diagnostic trace logs for more information." within the application.
Net Health's IT team is actively engaged working on identifying and addressing the issue.

We apologize for the inconvenience and thank you for your patience.
Thank you,
Net Health Team

Sep 21, 2023 - 14:25 EDT
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

May 25, 2023 - 14:54 EDT
Wound Care (WoundExpert) Operational
Therapy for Hospital & Private Practice (Redoc xFit) Operational
Employee Health & Occupational Medicine (Agility) Operational
FOTO Patient Outcomes Operational
Therapy for SNF and Home Health (Optima) Partial Outage
Wound Imaging (Tissue Analytics) Operational
PointRight Operational
Casamba Skilled Nursing Operational
Casamba Clinic Operational
ReDoc Classic Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Unresolved incident: Error: "The requested service could not be activated" in COM and POC.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Sep 18, 08:42 EDT
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Sep 14, 12:36 EDT
Update - Net Health is actively working towards a fix for updating our process of the Report Portal and Executive Dashboard within the FOTO application.

We will continue to provide updates as we work to resolve the issue as soon as possible.
The Net Health Team

Sep 12, 12:34 EDT
Update - Net Health is still investigating issues with updating process of the Report Portal and Executive Dashboard within the FOTO application, resulting in Q3 data not completed.

We will continue to provide updates as we work to resolve the issue as soon as possible.

The Net Health Team

Sep 5, 16:38 EDT
Identified - Net Health is aware the process responsible for updating the Report Portal and Executive Dashboard within the FOTO application have not completed successfully. We are currently investigating and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience,

The Net Health Team

Aug 31, 14:57 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - This incident has been resolved.
Sep 14, 12:15 EDT
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Sep 12, 12:57 EDT
Update - Net Health is still investigating the issue with Auto Email Patient Status failed notifications within the FOTO application.

We will continue to provide updates as we work to resolve the issue as soon as possible.

The Net Health Team

Sep 5, 16:46 EDT
Identified - Net Health is aware of an issue where clients are not receiving the Auto Email Patient Status notifications within the FOTO application. We are currently investigating and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience,

The Net Health Team

Aug 31, 12:45 EDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023
Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.