COM Application: Some Users Experiencing Latency and Intermittent Execution Timeout Errors
Monitoring - Our team identified the performance issue that slowed the COM application for some users. Our technical teams have fixed it, and performance has been back to normal since about 4:15 PM ET.

We will continue to monitor the environment to make sure it stays stable. If your users still experience slowness, please submit a case to Optima-Support@NetHealth.com and include the time it happened and what they were doing in COM.

Thank you,
The Net Health Team
Oct 21, 2026 - 18:51 EDT
Investigating - Net Health is aware that some users are experiencing latency while navigating in the Care Operations Management (COM) application, along with intermittent “Execution Timeout” errors when attempting to save documents.

Our team is triaging the issue. We will continue to post updates here as more information becomes available.

We apologize for the disruption and appreciate your patience.

Net Health Team
Oct 21, 2026 - 16:33 EDT
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 21, 2026

Optima Unity Navigation Issues — Version 26.11
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 21, 18:52 EDT
Monitoring - Resolution Deployed – Assignment Board & Projections Navigation Issue

We are pleased to inform you that a fix has been deployed for the issue affecting the Assignment Board and Projections links in Optima Unity 26.11.

If you are still experiencing the issue, please refresh your browser by pressing F5 to load the latest updates. If the issue persists after refreshing, or if you experience any additional concerns, please open a ticket with our Support team at optima-support@nethealth.com. For the fastest resolution, please select the Unity template when submitting your request.

Thank you for your patience while we worked to resolve this issue. If you need further assistance, our team is happy to help.

Net Health Team
Oct 20, 11:37 EDT
Investigating - Status Update: Optima Unity Navigation Issues — Version 26.11
Net Health is aware that clients using Optima Unity version 26.11 may experience missing AB and Projections options in the interface. This issue does not impact COM.

In the meantime, affected clients can use the following workarounds:

● Projections: Navigate to the patient list and select the patient’s name to access Projections.
● Assignment Board: To access the Assignment Board, replace home with assignment-board at the end of the URL.

Example:
● Home: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/home
● Assignment Board: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/assignment-board

We apologize for any inconvenience and will provide additional updates as more information becomes available.

Net Health Team
Oct 20, 07:52 EDT

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Scheduled Maintenance - Self-service password reset portal
Completed - The scheduled maintenance has been completed.
Oct 15, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 EDT
Scheduled - The original issue discovered during the previous self-service portal maintenance has been resolved. Update will be pushed out today, and the self-service portal will be unavailable for a short period of time.
Oct 15, 15:01 EDT

Oct 14, 2026

Scheduled Maintenance - Self-service password reset portal
Completed - Maintenance could not be completed. Original self-service portal is operational.
Oct 14, 18:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 EDT
Scheduled - We will be performing maintenance on the Self-service password reset portal (selfservice.nethealthapps.com), during this time the site may be unavailable. This is only used by hosted clients.
Oct 9, 16:19 EDT
Some Optima clients are experiencing issues logging into Unity and COM.
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 14, 08:49 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Oct 13, 08:42 EDT
Investigating - Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) and Unity applications.

Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."

Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Oct 13, 08:21 EDT

Oct 13, 2026

WoundExpert & ReDoc: Unable to Run Reports
Resolved - The issue with running reports in WoundExpert and ReDoc has been resolved. Thank you for your patience. If you are experiencing any issues, please reach out to Support.

-The Net Health Team
Oct 13, 10:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 09:37 EDT
Investigating - Net Health is aware of an issue in WoundExpert and ReDoc where running reports is currently resulting in an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 13, 08:26 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Scheduled Maintenance - Self-service password reset portal
Completed - The scheduled maintenance has been completed.
Oct 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 EDT
Scheduled - We will be performing maintenance on the Self-service password reset portal (self-service.nethealthapps.com), during this time the site may be unavailable. This is only used by hosted clients.
Oct 7, 10:54 EDT

Oct 7, 2026

Tissue Analytics – Login Error for WoundExpert Integrated Users
Resolved - The issue affecting Tissue Analytics has been resolved. WoundExpert integrated users are now able to log into the application without error. Our engineering team has confirmed normal functionality.

We apologize for the inconvenience this caused and appreciate your patience while we worked toward a fix.

If you are experiencing any issues, please reach out to Support.

-The Net Health Team
Oct 7, 17:41 EDT
Identified - Net Health is aware of an issue in Tissue Analytics where WoundExpert integrated users are currently unable to log into the application and are receiving an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 7, 08:31 EDT
Optima COM: Some Users Unable to Log In (SSO Authentication Error)
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 7, 08:38 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.

Thank you,
Net Health Team
Oct 6, 16:36 EDT
Update - We are currently investigating an issue that may be preventing some users from logging in to Optima COM, Contract Therapy Billing (CTB), and Point of Care (POC).

In COM, affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Users of CTB and POC may be unable to sign in or may see login errors. Some users who were already signed in may also be signed out and unable to log back in.

Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.

We will provide an additional update as soon as more information is available.

Thank you for your patience,
The Net Health Team
Oct 6, 16:01 EDT
Investigating - We are currently investigating an issue that may be preventing some users from logging in to Optima COM.

Affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Some users who were already signed in may also be signed out and unable to log back in.

Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.

We will provide an additional update as soon as more information is available.

Thank you for your patience,
The Net Health Team
Oct 6, 15:43 EDT
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