Net Health StatusPage
All Systems Operational
Wound Care (WoundExpert) Operational
Therapy for Hospital & Private Practice (Redoc xFit) Operational
Employee Health & Occupational Medicine (Agility) Operational
FOTO Patient Outcomes Operational
Therapy for SNF and Home Health (Optima) Operational
Hospice Operational
Wound Imaging (Tissue Analytics) Operational
PointRight Operational
Casamba Skilled Nursing Operational
Casamba Home Health (HealthWyse) Operational
Casamba Clinic Operational
ReDoc Classic Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Net Health Therapy will be undergoing full system maintenance beginning Friday, September 30 at 10PM ET until Saturday, October 1 at 11AM ET.

During this window, all applications will be offline and unavailable.

Please direct questions to Client Support:
acutetherapy-support@nethealth.com
outpatienttherapy-support@nethealth.com
privatepracticetherapy-support@nethealth.com

Thank you
The Net Health Team

Posted on Sep 23, 2022 - 17:25 EDT
Scheduled Maintenance for TA Oct 15, 2022 02:00-06:00 EDT
Please note that Tissue Analytics will be undergoing planned maintenance on Saturday, October 15th from 2:00 AM ET until 6:00 AM ET.

Applications will be unavailable during this time.

Thank you for your patience,
Net Health team

Posted on Sep 02, 2022 - 07:53 EDT
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled - Net Health will be performing system maintenance Friday, September 23 starting at 11PM ET. We expect the work to take 1 hour.

Access to the applications will not be available during this time.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.

Sep 22, 18:15 EDT
Sep 23, 2022
Resolved - We’ve restored functionality to clients affected by this outage.
Data Warehouse delivery for those clients impacted by the outage will be delayed by a day.

We apologize for the inconvenience and appreciate your patience.

Thank you
The Net Health Team

Sep 23, 08:42 EDT
Identified - Our IT teams are working as quickly as possible to restore services. We do not currently have a timeline for resolution.

We apologize for the inconvenience and appreciate your patience.

Thank you
The Net Health Team

Sep 22, 18:18 EDT
Investigating - We are aware some clients are experiencing a "Connection to Server" error when attempting to log into the Casamba Skilled Nursing application. We have engaged IT and are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team

Sep 22, 09:02 EDT
Sep 22, 2022
Resolved - Corrective actions were taken for Clinic Doc and Clinic Billing. Thank you for your patience.
Sep 22, 15:08 EDT
Investigating - Net Health is aware of an issue with slow performance in both Clinic Doc and Clinic Billing, and is investigating.
Sep 22, 11:52 EDT
Resolved - The root cause was identified, and a fix deployed to all clients.
Sep 22, 09:37 EDT
Investigating - Net Health is aware of an issue in Clinic Doc with Patient Case Details that results in the error message "Sequence contains no matching element" on some patients. We are investigating.
Sep 22, 08:34 EDT
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 EDT
Scheduled - Please be aware that the Clinic Doc application will be upgraded to version 3.3 very early in the morning of Thursday, September 22nd. Clinic Doc will be unavailable from 2 AM to 4 AM Eastern during this upgrade. Clinic Billing and Clinic Reports will not be impacted.
Sep 21, 13:35 EDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - This incident has been resolved.
Sep 19, 21:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 15:22 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 15:06 EDT
Investigating - Net Health is aware that some users are not able to log into the application and also experiencing Latency within the app.
We are actively investigating the issue.
We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team

Sep 19, 13:31 EDT
Sep 18, 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:01 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 11:26 EDT
Scheduled - System will undergo a 4 hour maintenance period on Sunday, September 18th starting at 7:00 p.m. ET

Access to the following may be impacted:
Parallels – cloud.healthwyse.com
Mobile – mobile.healthwyse.com
Mobilelite – mobilelite.healthwyse.com
HomeOffice Web – homeoffice.casamba.net
IPU/Web Backup – webbackup.healthwyse.com
SFTP

If users are logged into these applications when the maintenance window starts, they may be kicked out and work NOT SAVED will be lost. Be sure to save all work prior to the start of this maintenance window.

Please email Client Support with questions. homehospicesupport@nethealth.com

Sep 14, 09:42 EDT
Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022
Resolved - This incident has been resolved.
Sep 14, 10:02 EDT
Update - We are continuing to investigate the latency and apologize for the inconvenience. We appreciate your patience.

Thank you,
Net Health team

Sep 7, 16:24 EDT
Investigating - We are aware clients are experiencing latency within the Net Health Therapy and Net Health Wound Care applications. We have engaged IT and are working as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team

Sep 7, 13:38 EDT
Resolved - The issue is resolved. Thank you for your patience.

Net Health team

Sep 14, 09:47 EDT
Monitoring - We have resolved the issue and are monitoring the situation. We appreciate your patience.

Thank you,
Net Health team

Sep 7, 16:25 EDT
Investigating - We are receiving reports of clients receiving a protocol error when attempting to Contract Therapy RCM in our West data center. We are working as quickly as possible to resolve the issue. We apologize for the inconvenience.

Thank you,
Net Health team

Sep 6, 16:42 EDT
Monitoring - We have implemented a fix and are monitoring the issue. We appreciate your patience.

Thank you,
Net Health team

Sep 2, 08:01 EDT
Investigating - We are aware some clients are experiencing connection issues to the Contract Therapy RCM solution in our Azure data center. We have engaged our IT teams and are working as quickly as possible to resolve the issue. We apologize for the inconvenience.

Thank you,
Net Health team

Sep 1, 18:33 EDT
Resolved - The issue is now resolved. Thank you for your patience.


The Net Health Team.

Sep 14, 09:46 EDT
Monitoring - The issue is resolved. We will continue to monitor.

Thank you
The Net Health Team.

Sep 7, 11:56 EDT
Identified - The issue has been identified and a fix is being implemented.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.

Sep 7, 11:16 EDT
Investigating - We are aware clients in all datacenters are unable to launch COM. Teams are actively triaging.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.

Sep 7, 11:00 EDT
Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.