Monitoring - Net Health is pleased to report that access to the Care Operating Management (COM) and Point of Care (POC) login pages has been restored for affected clients.
As systems continue to fully come back online, some users may notice slower-than-usual load times or brief delays. This is expected and should resolve as services stabilize. Our team is actively monitoring the situation to ensure a smooth recovery.
May 28, 2026 - 09:33 EDT
Investigating - Net Health is aware that some clients are currently experiencing difficulty accessing the Care Operating Management (COM) and Point of Care (POC) login pages.
Affected users may be seeing one of the following error messages: • "Hmm, can't reach this page" • "This site can't be reached"
Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as they become available.
Thank you, The Net Health Team
May 28, 2026 - 07:20 EDT
Identified - We are pleased to inform you that our SRE team has identified the root cause of the intermittent login issues and has successfully completed a server restart to resolve the problem. We are no longer experiencing login disruptions.
Our team is continuing to monitor closely to ensure full stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout.
If you continue to experience any issues, please don't hesitate to reach out to our support team.
Apr 27, 2026 - 14:52 EDT
Update - Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible. We will continue to provide updates as we work to correct the issue.
Apr 27, 2026 - 13:59 EDT
Investigating - We are currently experiencing an intermittent login issue affecting some clients. Our team is actively investigating and working to resolve this as quickly as possible.
We apologize for the disruption and will notify you once the issue has been resolved. For urgent needs, please contact our support team directly.
Apr 27, 2026 - 13:00 EDT
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
This incident has been resolved.
May 26, 14:09 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 26, 11:18 EDT
Investigating -
Net Health is aware of an issue where some users are experiencing latency at login and while navigating within the Tissue Analytics workflow on both the web portal and mobile app. Our team is actively investigating the root cause. In the meantime, refreshing the page may help alleviate latency symptoms.
We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.
Resolved -
Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you, Net Health team
May 21, 09:28 EDT
Monitoring -
Our team has been actively working with our 3rd party vendor, PCC, and we have determined that the issue is on PCC's end. We are pleased to share the following progress update they have provided:
-Restoration efforts are currently in progress and being closely monitored, with an estimated completion of end of day today. -System stability is being validated as access is re-established. -The estimated maximum impact window for this issue dates back to 5/12/2026 at 4:00 PM EST. -You will be notified if any additional coordination or support is needed on your end by PCC.
We will continue to keep you informed and will provide confirmation once full restoration has been completed.
We sincerely apologize for any disruption this has caused and truly appreciate your patience as we work through this. Please don't hesitate to reach out if you have any questions in the meantime.
Thank you, The Net Health Team
May 20, 15:00 EDT
Investigating -
Net Health is aware of a current issue affecting ADT Integration for some clients, which is preventing ADT messages from processing as expected.
Our team is actively investigating and working with our 3rd party vendor, PCC, toward a resolution. We sincerely apologize for any disruption this may cause and truly appreciate your patience while we work to address this.
We will provide updates as they become available. If you have any questions in the meantime, please don't hesitate to reach out.