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Nov 5, 2026

No incidents reported today.

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Oct 22, 2026

COM Application: Some Users Experiencing Latency and Intermittent Execution Timeout Errors
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 22, 08:34 EDT
Monitoring - Our team identified the performance issue that slowed the COM application for some users. Our technical teams have fixed it, and performance has been back to normal since about 4:15 PM ET.

We will continue to monitor the environment to make sure it stays stable. If your users still experience slowness, please submit a case to Optima-Support@NetHealth.com and include the time it happened and what they were doing in COM.

Thank you,
The Net Health Team
Oct 21, 18:51 EDT
Investigating - Net Health is aware that some users are experiencing latency while navigating in the Care Operations Management (COM) application, along with intermittent “Execution Timeout” errors when attempting to save documents.

Our team is triaging the issue. We will continue to post updates here as more information becomes available.

We apologize for the disruption and appreciate your patience.

Net Health Team
Oct 21, 16:33 EDT
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