Net Health StatusPage Status

Net Health StatusPage

All Systems Operational

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

Therapy for Clinics Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 13, 2024

HL7 Integrated Clients Unable to Connect to FOTO

Resolved - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Sep 13, 13:12 EDT

Update - We are continuing to work diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide another update shortly.
Sep 13, 12:02 EDT

Investigating - We are currently experiencing issues with HL7 integrated clients being unable to connect to the FOTO application. Some clients may encounter a “Could not establish connection” error when trying to access the application, and there are also interruptions in incoming and outgoing messages on the interface. Our team is working diligently to resolve these issues as quickly as possible. We apologize for any inconvenience this may caused.

Thank you for your understanding,
Net Health Team
Sep 13, 11:13 EDT

Some clients are unable to reach the Optima Launcher page

Resolved - This issue has been resolved.

Thank you,
Net Health team
Sep 13, 09:20 EDT

Monitoring - We have resolved the issue preventing some clients from accessing the Optima launcher page. We will continue to monitor the situation.

Thank you,
Net Health team
Sep 12, 12:17 EDT

Investigating - We are aware some clients are unable to reach the Optima launcher page at https://login.therapy.nethealth.com. We have alerted our Platform IT team and are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team
Sep 12, 12:02 EDT

Sep 12, 2024

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Emergency maintenance for Optima

Completed - The scheduled maintenance has been completed.
Sep 9, 21:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 EDT

Scheduled - We will be performing emergency maintenance this evening, 9/9/2024, from 9:00 to 9:30pm Eastern. We anticipate no impact to clients during this brief maintenance period.

Thank you,
Net Health team
Sep 9, 16:31 EDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Some clients receiving errors when attempting to upload in Point of Care

Resolved - We have resolved this issue.

Thank you,
Net Health team
Sep 5, 12:35 EDT

Monitoring - We have implemented the fix to remedy the error message when attempting to upload Documents from the Point of Care applications. Clients with Documents not yet uploaded should attempt to upload now. Please contact Support if you continue to experience issues uploading to the Server.

Thank you,
Net Health team
Sep 4, 19:39 EDT

Update - We have identified a fix and are working to implement the solution as quickly as possible.

Thank you,
Net Health team
Sep 4, 15:58 EDT

Update - We are continuing to work to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your continued patience.

Thank you,
Net Health team
Sep 4, 15:55 EDT

Identified - We have identified an issue preventing clients from uploading Documents from the Point of Care application. We have created defect record OPAC-101619. Our Product and Engineering teams are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team
Sep 4, 09:36 EDT

Hosted Occupational Health portals returning Internal Error 500

Resolved - This incident has been resolved.
Sep 5, 10:52 EDT

Monitoring - Portal functionality has been returned.
Sep 4, 15:26 EDT

Investigating - We are currently investigating the issue with the portals returning an Internal Error 500 message.
Sep 4, 14:49 EDT

Sep 4, 2024

Some clients are unable to use Reports

Resolved - This issue is resolved.

Thank you,
Net Health team
Sep 4, 09:19 EDT

Monitoring - We have implemented a solution to restore Report generation and Document printing functionality. We are continuing to work to ensure the problem is permanently resolved and will continue to monitor the situation.

Thank you,
Net Health team
Aug 18, 19:50 EDT

Identified - We have identified the problem and are working to implement a solution.

Thank you,
Net Health team
Aug 18, 12:06 EDT

Update - We have confirmed this issue is also affecting the ability to print Documents and generate the Hotlist for the small set of clients experiencing the report loading problem. This is critical priority and our teams are focused on resolving this issue as quickly as possible. We appreciate your continued patience.

Thank you,
Net Health team
Aug 18, 11:20 EDT

Investigating - We are aware some clients are unable to open and generate reports in the COM application. We are working as quickly as possible to resolve the error and apologize for the inconvenience.

Thank you,
Net Health team
Aug 18, 10:12 EDT

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.