WoundExpert & ReDoc: Unable to Run Reports
Investigating - Net Health is aware of an issue in WoundExpert and ReDoc where running reports is currently resulting in an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 05, 2026 - 14:30 EDT
Power BI Reports – Latency/Service Disruption
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Investigating - We are currently investigating an issue affecting Power BI reports in WoundExpert. Users may experience these reports loading slowly or appearing to hang with a spinning indicator that does not complete.

Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.

Thank you for your patience,

The Net Health Team
Aug 21, 2026 - 13:09 EDT
Batch Print Stuck in "Awaiting Completion"
Update - We've applied a fix for the issue affecting the batch print function in WoundExpert. Batch print jobs are now completing, and we are actively monitoring to confirm the issue is fully resolved.

If you continue to experience issues with batch print jobs, please try resubmitting the job. If it persists, please reach out to Support.

Thank you for your patience,
-The Net Health Team
Aug 07, 2026 - 13:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 09:08 EDT
Investigating - We are currently investigating an issue affecting the batch print function in WoundExpert. Users may experience batch print jobs remaining stuck in "Awaiting Completion" status and never completing, regardless of the criteria or documentation view selected.

We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience,

- The Net Health Team
Aug 06, 2026 - 18:26 EDT
WoundExpert Degraded Performance
ReDoc Degraded Performance
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Unplanned Maintenance - Infrastructure Recommended Update #2 Oct 5, 2026 18:00-19:00 EDT

Scheduled - We will be performing another brief unplanned maintenance to apply a recommended security update to the infrastructure that supports remote access to Agility. Applying this update on the recommended timeline is part of our standard commitment to keeping your environment secure.

During the maintenance window, access to Agility may be briefly unavailable, and you will need to log back in. No other action is required on your part.
Oct 05, 2026 - 11:01 EDT

Oct 5, 2026

Unresolved incident: WoundExpert & ReDoc: Unable to Run Reports.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Planned Maintenance of Agility Interface Server
Completed - The scheduled maintenance has been completed.
Oct 3, 10:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 EDT
Scheduled - Due to an issue with the server hosting the interface services, the server needs to be turned off while some maintenance is being performed. The maintenance is expected to take 2-4 hours.

For Net Health Hosted clients, all interface messages will be queued and flow into the interface solution once it is back online.

For self-hosted clients, the messages will time out. Once maintenance has been completed, your interface administrator can go into the interface monitor and resend any failed messages.
Oct 2, 09:19 EDT

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Occupational Health - Hosted: Issues with launching Agility
Resolved - What happened
On Monday, September 21, from approximately 8:58 AM to 11:54 AM ET, users were unable to log in to Agility and other applications delivered through Citrix. Users already logged in could generally keep working. New logins and reconnections failed, often with a blank screen or an incorrect username/password message.

Cause
A security certificate on part of our legacy authentication infrastructure expired that was slated to be decommissioned. That certificate is required to verify new logins. We had renewed certificates on our newer systems as part of our infrastructure modernization, but these older systems were still in the login path, and their certificates were not renewed because they were expected to be retired by now. We also had not documented that the login process depended on these certificates.

Resolution
Valid replacement certificates were installed and logins were confirmed working. Service was stable as of 11:54 AM ET on Monday, September 21, 2026.
Sep 30, 16:48 EDT
Monitoring - A fix has been implemented and we are monitoring while users log back in.
Sep 21, 11:25 EDT
Identified - We've identified the cause of the login issues and are currently working on rolling out a fix as soon as possible.
Sep 21, 10:45 EDT
Investigating - We are currently investigating an issue with launching Agility.
Sep 21, 09:22 EDT

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Unplanned Maintenance - Infrastructure Recommended Update
Completed - The scheduled maintenance has been completed.
Sep 28, 19:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:00 EDT
Scheduled - We will be performing brief unplanned maintenance to apply a recommended security update to the infrastructure that supports remote access to Agility. Applying this update on the recommended timeline is part of our standard commitment to keeping your environment secure.

During the maintenance window, access to Agility may be briefly unavailable, and you will need to log back in. No other action is required on your part.
Sep 28, 12:28 EDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Scheduled Maintenance for CliniSign and CliniFax – 9/23
Completed - The scheduled maintenance has been completed.
Sep 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT
Scheduled - We will be performing scheduled maintenance affecting CliniSign and CliniFax services on Wednesday, September 23, 2026, from 11:00 PM ET until 1:00 AM ET (overnight into Thursday, September 24).

Impact: CliniSign and CliniFax will be unavailable during this window. Electronic signature and fax functions will not be accessible to physicians during this time. Please share this notice with your physicians, so they are aware that electronic signature and fax functions will not be accessible to them during this time.

We appreciate your patience as we complete this maintenance.

For questions or concerns, please contact Client Support: optima-support@nethealth.com
Sep 18, 12:13 EDT

Sep 23, 2026

TherapySource System login and system refreshing issue
Resolved - This incident has been resolved.
Sep 23, 07:57 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 16:03 EDT
Update - We are continuing to investigate the issue. Updates are actively being applied.
Sep 22, 14:44 EDT
Update - We are continuing to investigate the issue. Updates are actively being applied.
Sep 22, 13:37 EDT
Investigating - BU: Rehab Therapy
Product: Therapysource
Title/Subject: Therapysource application refreshing



Message:
We are currently investigating an issue affecting Therapysource. Clients may see the system refreshing continuously after login, ore be unable to login to the application.

We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience,

- The Net Health Team
Sep 22, 12:08 EDT

Sep 22, 2026

Sep 21, 2026

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