Net Health StatusPage Status

Net Health StatusPage

All Systems Operational

Wound Care (WoundExpert) Operational

Therapy for Hospital & Private Practice (Redoc xFit) Operational

Employee Health & Occupational Medicine (Agility) Operational

FOTO Patient Outcomes Operational

Therapy for SNF and Home Health (Optima) Operational

Hospice Operational

Wound Imaging (Tissue Analytics) Operational

PointRight Operational

Casamba Skilled Nursing Operational

Casamba Home Health (HealthWyse) Operational

Casamba Clinic Operational

ReDoc Classic Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

IMPORTANT: Net Heath Therapy Maintenance Friday September 30 through Saturday October 1 Sep 30, 2022 22:00 - Oct 1, 2022 11:00 EDT

Net Health Therapy will be undergoing full system maintenance beginning Friday, September 30 at 10PM ET until Saturday, October 1 at 11AM ET.

During this window, all applications will be offline and unavailable.

Please direct questions to Client Support:
acutetherapy-support@nethealth.com
outpatienttherapy-support@nethealth.com
privatepracticetherapy-support@nethealth.com

Thank you
The Net Health Team
Posted on Sep 23, 2022 - 17:25 EDT

Scheduled Maintenance for TA Oct 15, 2022 02:00-06:00 EDT

Please note that Tissue Analytics will be undergoing planned maintenance on Saturday, October 15th from 2:00 AM ET until 6:00 AM ET.

Applications will be unavailable during this time.

Thank you for your patience,
Net Health team
Posted on Sep 02, 2022 - 07:53 EDT

Past Incidents

Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

Emergency Maintenance Friday Sept 23 at 11PM ET

Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 EDT

Scheduled - Net Health will be performing system maintenance Friday, September 23 starting at 11PM ET. We expect the work to take 1 hour.

Access to the applications will not be available during this time.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.
Sep 22, 18:15 EDT

Sep 23, 2022

"Connection to server" error when attempting to log into Casamba Skilled Nursing

Resolved - We’ve restored functionality to clients affected by this outage.
Data Warehouse delivery for those clients impacted by the outage will be delayed by a day.

We apologize for the inconvenience and appreciate your patience.

Thank you
The Net Health Team
Sep 23, 08:42 EDT

Identified - Our IT teams are working as quickly as possible to restore services. We do not currently have a timeline for resolution.

We apologize for the inconvenience and appreciate your patience.

Thank you
The Net Health Team
Sep 22, 18:18 EDT

Investigating - We are aware some clients are experiencing a "Connection to Server" error when attempting to log into the Casamba Skilled Nursing application. We have engaged IT and are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
Sep 22, 09:02 EDT

Sep 22, 2022

TherapyC - Clinic Doc and Billing - slow performance

Resolved - Corrective actions were taken for Clinic Doc and Clinic Billing. Thank you for your patience.
Sep 22, 15:08 EDT

Investigating - Net Health is aware of an issue with slow performance in both Clinic Doc and Clinic Billing, and is investigating.
Sep 22, 11:52 EDT

TherapyC - Clinic Doc - Patient Case Details issue

Resolved - The root cause was identified, and a fix deployed to all clients.
Sep 22, 09:37 EDT

Investigating - Net Health is aware of an issue in Clinic Doc with Patient Case Details that results in the error message "Sequence contains no matching element" on some patients. We are investigating.
Sep 22, 08:34 EDT

Clinic Doc 3.3 upgrade for TherapyC

Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 EDT

Scheduled - Please be aware that the Clinic Doc application will be upgraded to version 3.3 very early in the morning of Thursday, September 22nd. Clinic Doc will be unavailable from 2 AM to 4 AM Eastern during this upgrade. Clinic Billing and Clinic Reports will not be impacted.
Sep 21, 13:35 EDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Unable to log into the application and reported Latency.

Resolved - This incident has been resolved.
Sep 19, 21:00 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 15:22 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 19, 15:06 EDT

Investigating - Net Health is aware that some users are not able to log into the application and also experiencing Latency within the app.
We are actively investigating the issue.
We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team
Sep 19, 13:31 EDT

Sep 18, 2022

Home Health & Hospice - Monthly Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Sep 18, 23:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:01 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 11:26 EDT

Scheduled - System will undergo a 4 hour maintenance period on Sunday, September 18th starting at 7:00 p.m. ET

Access to the following may be impacted:
Parallels – cloud.healthwyse.com
Mobile – mobile.healthwyse.com
Mobilelite – mobilelite.healthwyse.com
HomeOffice Web – homeoffice.casamba.net
IPU/Web Backup – webbackup.healthwyse.com
SFTP

If users are logged into these applications when the maintenance window starts, they may be kicked out and work NOT SAVED will be lost. Be sure to save all work prior to the start of this maintenance window.

Please email Client Support with questions. homehospicesupport@nethealth.com
Sep 14, 09:42 EDT

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

Latency in Net Health Therapy and Net Health Woundcare

Resolved - This incident has been resolved.
Sep 14, 10:02 EDT

Update - We are continuing to investigate the latency and apologize for the inconvenience. We appreciate your patience.

Thank you,
Net Health team
Sep 7, 16:24 EDT

Investigating - We are aware clients are experiencing latency within the Net Health Therapy and Net Health Wound Care applications. We have engaged IT and are working as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team
Sep 7, 13:38 EDT

Connection issues to Contract Therapy RCM

Resolved - The issue is resolved. Thank you for your patience.

Net Health team
Sep 14, 09:47 EDT

Monitoring - We have resolved the issue and are monitoring the situation. We appreciate your patience.

Thank you,
Net Health team
Sep 7, 16:25 EDT

Investigating - We are receiving reports of clients receiving a protocol error when attempting to Contract Therapy RCM in our West data center. We are working as quickly as possible to resolve the issue. We apologize for the inconvenience.

Thank you,
Net Health team
Sep 6, 16:42 EDT

Monitoring - We have implemented a fix and are monitoring the issue. We appreciate your patience.

Thank you,
Net Health team
Sep 2, 08:01 EDT

Investigating - We are aware some clients are experiencing connection issues to the Contract Therapy RCM solution in our Azure data center. We have engaged our IT teams and are working as quickly as possible to resolve the issue. We apologize for the inconvenience.

Thank you,
Net Health team
Sep 1, 18:33 EDT

Net Health for Therapy SNF - Launcher Outage

Resolved - The issue is now resolved. Thank you for your patience.

The Net Health Team.
Sep 14, 09:46 EDT

Monitoring - The issue is resolved. We will continue to monitor.

Thank you
The Net Health Team.
Sep 7, 11:56 EDT

Identified - The issue has been identified and a fix is being implemented.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.
Sep 7, 11:16 EDT

Investigating - We are aware clients in all datacenters are unable to launch COM. Teams are actively triaging.

We apologize for the inconvenience and thank you for your patience.
The Net Health Team.
Sep 7, 11:00 EDT

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.