Net Health StatusPage
Microsoft Azure Outage impacting East US region Optima users
Monitoring - Microsoft has made progress toward restoring services and some clients are beginning to see improvements. However, we are aware that performance issues are still impacting some clients.

Microsoft has provided an updated estimate and expects to have the remaining impact fully resolved within the next 2 hours. We are monitoring their progress closely and will continue to provide updates here as the situation develops.

For the latest information directly from Microsoft, please visit the Microsoft Azure Status Page: https://azure.status.microsoft/en-us/status

Thank you for your continued patience.
Apr 24, 2026 - 18:48 EDT
Update - Microsoft has deployed updates and services are beginning to come back online for some clients. However, we are still aware that some clients are unable to login, and our team continues to actively triage. We are monitoring the situation closely and will provide further updates as restoration progresses.

For the latest information on the Microsoft Azure outage, please visit: https://azure.status.microsoft/en-us/status

Thank you for your patience.
Apr 24, 2026 - 15:10 EDT
Identified - We are aware of an issue currently impacting Optima due to a Microsoft Azure outage affecting the East US region. Clients may experience inability to access the application, intermittent save issues, provisioning and connectivity disruptions, and inconsistent behavior where access may work for some users but not others. Our team remains actively engaged with Microsoft and will provide updates as new information becomes available.
Apr 24, 2026 - 13:21 EDT
Investigating - We are aware of an issue currently impacting access to Optima. Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible.

We are actively engaged with Microsoft and are currently working through several dependencies as we await updates from their team. We are continuing to drive toward resolution and will keep you informed as we receive new information.
Apr 24, 2026 - 13:17 EDT
502 Bad Gateway Error ReDoc and WoundExpert
Monitoring - Microsoft has deployed updates and services are beginning to come back online for some clients. However, we are still aware that some clients are unable to login, and our team continues to actively triage. We are monitoring the situation closely and will provide further updates as restoration progresses.

For the latest information on the Microsoft Azure outage, please visit: https://azure.status.microsoft/en-us/status

Thank you for your patience.
Apr 24, 2026 - 16:22 EDT
Update - We are aware that you may be unable to access the application at this time. This is due to a confirmed Microsoft Azure outage in the Eastern US region that is affecting many service providers, including us.

Microsoft has identified a suspected triggering deployment and a rollback is actively underway across the affected availability zones (AZs). They have advised us that traffic is being rebalanced within the region.

We are standing by to verify our systems the moment Microsoft clears the incident. We will provide further updates as soon as more information becomes available.

Thank you for your patience
Apr 24, 2026 - 15:41 EDT
Identified - Microsoft has deployed updates and services are beginning to come back online for some clients. However, we are still aware that some clients are unable to login, and our team continues to actively triage. We are monitoring the situation closely and will provide further updates as restoration progresses.

For the latest information on the Microsoft Azure outage, please visit: https://azure.status.microsoft/en-us/status

Thank you for your patience.
Apr 24, 2026 - 15:09 EDT
Update - We are aware that you are currently unable to access the application at times. This is due to a confirmed Microsoft Azure outage in the US region that is affecting many service providers, including us.

Since this is a platform-level issue at Microsoft, the resolution is currently in their hands. They have reported that they are taking steps to stabilize the affected services.

We are standing by to verify our systems the moment Microsoft clears the incident. We will provide further updates as soon as more information becomes available.

Thank you for your patience
Apr 24, 2026 - 14:07 EDT
Update - We are aware of an issue currently impacting WoundExpert and ReDoc due to a Microsoft Azure outage affecting the East US region. Clients may experience inability to access the application, intermittent save issues, provisioning and connectivity disruptions, and inconsistent behavior where access may work for some users but not others. Our team remains actively engaged with Microsoft and will provide updates as new information becomes available.

Thank you for your continued patience.
The Net Health Team
Apr 24, 2026 - 12:56 EDT
Update - Our collaboration with Microsoft on this issue is ongoing, and we remain committed to reaching a resolution as quickly as possible. We will continue to keep you informed as new developments arise.

Thank you for your patience.
Apr 24, 2026 - 11:50 EDT
Update - Efforts with Microsoft are ongoing as we continue to address this issue. Our team remains engaged and committed to resolution — we will keep you posted as updates become available.

Thank you for your continued patience as we work diligently toward a resolution.
Apr 24, 2026 - 10:49 EDT
Update - Work with Microsoft is ongoing as we navigate several open dependencies on their end. Our team is fully engaged and focused on driving this to resolution. We will provide another update as developments occur.

Thank you for your patience as we work though resolving this issue.
Apr 24, 2026 - 09:52 EDT
Update - We are actively engaged with Microsoft and are currently working through several dependencies as we await updates from their team. We are continuing to drive toward resolution and will keep you informed as we receive new information.

Thank you for your patience
Apr 24, 2026 - 08:55 EDT
Update - We are continuing to investigate this issue.
Apr 24, 2026 - 08:29 EDT
Investigating - We are aware of an issue currently impacting access to WoundExpert and ReDoc. Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible.

We will provide additional updates as soon as more information becomes available.

Thank you for your patience and understanding.
Apr 24, 2026 - 08:25 EDT
WoundExpert & Therapy (ReDoc) – Units Volume Report Unavailable
Update - We are continuing to investigate this issue.
Apr 17, 2026 - 12:44 EDT
Update - We are continuing to investigate this issue.
Apr 17, 2026 - 12:43 EDT
Investigating - We are currently aware of an issue affecting all WoundExpert clients where the Units Volume report is returning an error and is unable to run. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Apr 17, 2026 - 12:00 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Partial Outage
ReDoc Partial Outage
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Partial Outage
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 25, 2026

No incidents reported today.

Apr 24, 2026
Interface Outage for Self-Hosted Clients
Resolved - The issue has been resolved. Clients will need to go into the Agility Interface Monitor (or later renamed to the EHOM Interface Monitor) and resend any of the failed messages.
Apr 24, 13:17 EDT
Investigating - We are currently investigating an issue with self-hosted clients interfaces not communicating.
Apr 24, 09:09 EDT
Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Error when opening documentation
Resolved - This incident has been resolved.
Apr 21, 15:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 12:19 EDT
Investigating - We are aware of reports indicating a partial platform outage affecting Visit Documentation and platform connectivity. An incident has been opened and our team is investigating. Our engineering team has been engaged and is actively investigating the root cause. Clients may experience errors opening Visit Documentation or see a "trouble connecting to server" message.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Apr 21, 12:11 EDT
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

Unresolved incident: WoundExpert & Therapy (ReDoc) – Units Volume Report Unavailable.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Business Intelligence | Sisense Cloud Application - Latency
Resolved - The performance issues and errors affecting the BI / Sisense Cloud application have been resolved. Dashboards and system functionality have returned to normal operation.

If you continue to experience any issues, please contact our BI support team at optima-proserv@nethealth.com.

Thank you for your continued patience and partnership.
The Net Health Business Intelligence Team
Apr 15, 15:59 EDT
Monitoring - Net Health continues to monitor performance within the BI / Sisense Cloud application following recent latency and error issues. Our leadership team remains in close contact with Sisense to ensure system stability and prevent recurrence.

We are actively tracking system performance and will provide further updates as needed.

Thank you for your continued patience and partnership.
The Net Health Business Intelligence Team
Apr 15, 13:30 EDT
Update - We are continuing to work on a fix for this issue.
Apr 15, 11:10 EDT
Identified - Net Health is aware that some users are currently experiencing performance issues within the BI / Sisense Cloud application, including latency and error messages when attempting to load dashboards.

Our team has escalated this issue directly to Sisense, and we are working closely with their team to identify the root cause and ensure long-term system stability.

We remain fully committed to restoring reliable performance and will continue to provide timely updates as they become available.

Thank you for your patience.
The Net Health Business Intelligence Team
Apr 15, 11:06 EDT
Apr 14, 2026
Wound Expert | Batch Print Latency
Resolved - Our team has addressed the recent issue that was affecting some users' ability to complete Batch Print requests. The functionality is now performing as expected.

We have not received any additional reports at this time. If you are still experiencing any issues, please reach out to Support so we can assist you directly.

We appreciate your patience and understanding as we worked through this.

— The Net Health Team
Apr 14, 10:53 EDT
Update - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Apr 13, 14:58 EDT
Identified - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Apr 13, 14:45 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
Apr 13, 14:02 EDT
Monitoring - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Mar 18, 08:40 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Mar 17, 15:13 EDT
Apr 13, 2026
Some Users Experiencing Latency and Errors in the COM Application
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Apr 13, 12:09 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Apr 10, 12:33 EDT
Investigating - Net Health is aware that some users are currently experiencing latency and errors when logging in to or navigating the Care Operations Management application. Reported errors include:

"This Application is already open"
"Your internet connection has been lost"

Our Platform team has been alerted and is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide an update as more information becomes available.

Thank you,
Net Health Team
Apr 10, 11:21 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

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