Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Apr 10, 2026 - 12:33 EDT
Investigating - Net Health is aware that some users are currently experiencing latency and errors when logging in to or navigating the Care Operations Management application. Reported errors include:
"This Application is already open" "Your internet connection has been lost"
Our Platform team has been alerted and is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide an update as more information becomes available.
Thank you, Net Health Team
Apr 10, 2026 - 11:21 EDT
Monitoring - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.
If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.
Thank you again for your patience and understanding.
Thank you, -The Net Health Team
Mar 18, 2026 - 08:40 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.
We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.
Thank you for your continued patience and understanding.
Thank you, The Net Health Team
Mar 17, 2026 - 15:13 EDT
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
During a planned infrastructure maintenance window, our team performed a firmware update to our network access layer as part of an ongoing initiative to modernize our licensing infrastructure. The updated firmware version introduced an unexpected incompatibility with our existing license configuration, which caused affected systems to default to a reduced service tier and restricted access to the agility.nethealthapps.com platform.
Upon identifying the issue, we engaged directly with our vendor's support team to resolve the license incompatibility. When that path was not successful, we attempted to roll back the firmware to the prior version; however, the updated firmware did not support a downgrade path. We then accelerated our transition to the vendor's updated online licensing model, which resolved the incompatibility and fully restored access.
Root Cause: A firmware update introduced an incompatibility with the existing license configuration, causing the system to restrict platform access.
Resolution: Transition to online licensing, which eliminated the incompatibility and restored full access.
Next Steps: We are reviewing our change management process for infrastructure updates to ensure compatibility validation is completed prior to deployment, reducing the risk of similar issues in the future.
We apologize for the disruption and appreciate your patience while our team worked to restore service.
Apr 9, 08:44 EDT
Monitoring -
A fix has been put in place and access to http://agility.nethealthapps.com should be restored. If you are experiencing any issues still, please contact support.
Apr 8, 14:47 EDT
Update -
We have escalated the issue with Citrix support and are actively working with them to restore services as soon as possible.
Apr 8, 12:30 EDT
Identified -
Our IT team has identified the issue and is currently working on a solution.
Apr 8, 10:18 EDT
Investigating -
We are currently investigating issues accessing agility.nethealthapps.com to access the applications.
Apr 8, 09:05 EDT
Resolved -
Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you, Net Health team
Apr 8, 08:32 EDT
Monitoring -
We've pinpointed the problem and a solution has been applied. Users have reported successful logins, and we're actively monitoring the situation.
Thank you, Net Health team
Apr 7, 15:54 EDT
Update -
We are continuing to work diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide another update shortly.
Apr 7, 12:20 EDT
Investigating -
Net Health is aware that some clients are encountering errors when attempting to access the Care Operations Management application. Reported behaviors include:
The login page loading indefinitely before eventually reaching the application Getting stuck on the Net Health splash screen and being unable to proceed "This page isn't working right now"
Please know that we are actively investigating this issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.
Resolved -
Sisense has provided an update confirming they identified the root cause and applied a fix that resolved the latency issues within the BI/Sisense Cloud application. Performance is currently being monitored.
Net Health Support has not received any additional reports related to this issue. At this time, the incident is considered resolved.
Thank you, Net Health Support Team
Apr 6, 09:34 EDT
Update -
We are continuing to investigate this issue.
Apr 2, 10:44 EDT
Investigating -
Net Health is aware that some users are currently experiencing latency issues within the BI / SiSense Cloud application.
Our leadership team has escalated the remaining performance concerns directly to SiSense, and we are working closely with their team on a daily basis to identify the root cause and ensure long-term system stability.
We remain fully committed to restoring reliable system performance and will continue to provide timely updates as new information becomes available.
Thank you for your continued patience and partnership. Net Health Team
Apr 2, 10:43 EDT
Resolved -
This incident has been resolved.
Apr 2, 16:30 EDT
Update -
We are continuing to work on a fix for this issue.
Mar 30, 11:05 EDT
Identified -
We are currently aware of an issue affecting some users where outbound faxes are failing to send. Our technical team has identified the cause and is actively working with our infrastructure team toward a resolution.
We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing.
We will continue to provide updates as more information becomes available.
Resolved -
This incident has been resolved.
Apr 2, 10:42 EDT
Identified -
We are currently investigating an issue in Net Health Optima (COM) where the application may unexpectedly close during certain export and import activities. This behavior has been observed in the following scenarios:
Exporting reports to PDF from the Reports ConsoleExporting reports to Word or Excel (in some cases)Exporting or batch-printing documentsImporting, uploading, or downloading certain documents
Root Cause Our investigation indicates the issue is related to a Microsoft-maintained runtime DLL. The behavior has been identified on a subset of Windows 11 Pro environments and is not reproducible across all devices.
Current Mitigation Efforts Engineering is actively working on enhancements to Optima’s export and import handling to: Better isolate failures originating from the Microsoft runtime component, and Reduce the likelihood of a full application crash when this underlying dependency fails.
Next Steps The defect has been identified, and work is underway on a permanent fix. We will provide further updates as soon as a resolution is available or as additional guidance is received from Microsoft. Please see the work around below.
Important Note: If you use Single Sign-On (SSO) to access Net Health—typically requiring two-factor authentication when you log in—this workaround will not be available to you. Please use the Print Screen function to capture your reports until the permanent fix is in place.
Important First Step: Who Should Complete These Steps? If you have a local IT department or IT support person: Please forward these instructions to them and ask them to complete the steps below on the computer experiencing the issue. If you do NOT have local IT support: You can follow these steps yourself. Don't worry - we'll walk you through each step with detailed instructions. Steps to Apply the Export Workaround Before You Begin: Make sure you are logged into Net Health before starting these steps. Step 1: Open Task Manager -On your keyboard, locate the Windows key (it usually has a Windows logo on it, located between Ctrl and Alt) -Click in the search bar at the bottom of your screen (or press the Windows key) -Type: Task Manager -Click on Task Manager when it appears in the search results Step 2: Find the Net Health Application -In the Task Manager window, look through the list of running programs -Locate Net Health in the list -Note: It may say "Net Health" or "NH" - look for anything related to Net Health Step 3: Open the File Location -Right-click on Net Health (this means click using the right button on your mouse) -A small menu will appear -Click on "Open file location" -A new folder window will open showing various files Step 4: Locate the Specific File -In the folder that just opened, click anywhere inside the folder -On your keyboard, type: MSVCP -This will help you jump to files starting with those letters -Look for a file named MSVCP140.dll Step 5: Rename the File 1. Right-click on the file named MSVCP140.dll 2. From the menu that appears, click "Rename" 3. You'll see the file name is now highlighted and ready to edit 4. Click at the end of the name, right after the "0" 5. Type: old 6. The complete name should now read: MSVCP140old.dll 7. Press Enter on your keyboard to save the new name Step 6: Close Everything 1. Close the folder window by clicking the X in the top right corner 2. Close Task Manager by clicking the X in the top right corner Step 7: Test the Fix 1. Return to Net Health (it should still be open on your screen) 2. Try exporting or printing your report to PDF or Excel 3. The export should now work correctly