Monitoring - A fix has been implemented and we are monitoring the results.
Jan 06, 2025 - 17:30 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 06, 2025 - 14:00 EST
Investigating - Net Health is aware of an issue impacting image uploads and custom scans. Our team is actively investigating the root cause and working diligently to resolve it as quickly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to address the matter. Updates will be provided as soon as we have more information or a resolution to share.
Thank you, Net Health Team
Jan 06, 2025 - 09:51 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Completed -
The scheduled maintenance has been completed.
Jan 9, 23:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 EST
Scheduled -
We will be performing some maintenance to the Citrix infrastructure. There may be interruption of service that will only last a few minutes.
Jan 9, 16:34 EST
Resolved -
We are pleased to inform you that the issue has been resolved by our Net Health Engineers. We sincerely appreciate your patience and understanding throughout this process.
At this time, we have not received any additional reports of problems. However, if you are experiencing any issues, please don’t hesitate to reach out to our Support Team for assistance.
Thank you, Net Health Team
Jan 6, 16:06 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 6, 15:13 EST
Investigating -
Net Health is aware of an issue affecting the WoundExpert and ReDoc applications, which is preventing users from logging in. Our team is actively investigating the root cause and working diligently to resolve this issue as quickly as possible.
We sincerely apologize for any inconvenience this outage may cause. Thank you for your patience and understanding as we work to resolve this matter.
Resolved -
Our Platform team identified the issue and made the necessary changes to resolve the issue. If you continue to experience any problems, please open a case with our support team.
Thank you, Net Health
Jan 3, 08:06 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 31, 17:01 EST
Identified -
We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Dec 31, 16:05 EST
Investigating -
We are aware that some users are encountering errors when attempting to log in and while navigating the Care Operations Management application. The following messages have been reported: "The HTTP Service located at https://ORG.therapy.nethealth.com/ROX/DomainModelQueryService.svc is unavailable" and "503 Error."
Please know that we are actively working to resolve this issue as quickly as possible and appreciate your patience during this time.