Some Optima clients are experiencing issues logging into Unity and COM.
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Oct 13, 2026 - 08:42 EDT
Investigating - Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) and Unity applications.

Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."

Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Oct 13, 2026 - 08:21 EDT
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance - Self-service password reset portal Oct 14, 2026 17:00-19:00 EDT

We will be performing maintenance on the Self-service password reset portal (selfservice.nethealthapps.com), during this time the site may be unavailable. This is only used by hosted clients.
Posted on Oct 09, 2026 - 16:19 EDT

Oct 13, 2026

WoundExpert & ReDoc: Unable to Run Reports
Resolved - The issue with running reports in WoundExpert and ReDoc has been resolved. Thank you for your patience. If you are experiencing any issues, please reach out to Support.

-The Net Health Team
Oct 13, 10:01 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 09:37 EDT
Investigating - Net Health is aware of an issue in WoundExpert and ReDoc where running reports is currently resulting in an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 13, 08:26 EDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

Scheduled Maintenance - Self-service password reset portal
Completed - The scheduled maintenance has been completed.
Oct 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 17:00 EDT
Scheduled - We will be performing maintenance on the Self-service password reset portal (self-service.nethealthapps.com), during this time the site may be unavailable. This is only used by hosted clients.
Oct 7, 10:54 EDT

Oct 7, 2026

Tissue Analytics – Login Error for WoundExpert Integrated Users
Resolved - The issue affecting Tissue Analytics has been resolved. WoundExpert integrated users are now able to log into the application without error. Our engineering team has confirmed normal functionality.

We apologize for the inconvenience this caused and appreciate your patience while we worked toward a fix.

If you are experiencing any issues, please reach out to Support.

-The Net Health Team
Oct 7, 17:41 EDT
Identified - Net Health is aware of an issue in Tissue Analytics where WoundExpert integrated users are currently unable to log into the application and are receiving an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 7, 08:31 EDT
Optima COM: Some Users Unable to Log In (SSO Authentication Error)
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 7, 08:38 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.

Thank you,
Net Health Team
Oct 6, 16:36 EDT
Update - We are currently investigating an issue that may be preventing some users from logging in to Optima COM, Contract Therapy Billing (CTB), and Point of Care (POC).

In COM, affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Users of CTB and POC may be unable to sign in or may see login errors. Some users who were already signed in may also be signed out and unable to log back in.

Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.

We will provide an additional update as soon as more information is available.

Thank you for your patience,
The Net Health Team
Oct 6, 16:01 EDT
Investigating - We are currently investigating an issue that may be preventing some users from logging in to Optima COM.

Affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Some users who were already signed in may also be signed out and unable to log back in.

Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.

We will provide an additional update as soon as more information is available.

Thank you for your patience,
The Net Health Team
Oct 6, 15:43 EDT

Oct 6, 2026

Batch Print Stuck in "Awaiting Completion"
Resolved - This incident has been resolved.
Oct 6, 07:38 EDT
Update - We've applied a fix for the issue affecting the batch print function in WoundExpert. Batch print jobs are now completing, and we are actively monitoring to confirm the issue is fully resolved.

If you continue to experience issues with batch print jobs, please try resubmitting the job. If it persists, please reach out to Support.

Thank you for your patience,
-The Net Health Team
Aug 7, 13:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 09:08 EDT
Investigating - We are currently investigating an issue affecting the batch print function in WoundExpert. Users may experience batch print jobs remaining stuck in "Awaiting Completion" status and never completing, regardless of the criteria or documentation view selected.

We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience,

- The Net Health Team
Aug 6, 18:26 EDT
Power BI Reports – Latency/Service Disruption
Resolved - This incident has been resolved.
Oct 6, 07:38 EDT
Update - We are continuing to investigate this issue.
Aug 21, 13:22 EDT
Update - We are continuing to investigate this issue.
Aug 21, 13:22 EDT
Investigating - We are currently investigating an issue affecting Power BI reports in WoundExpert. Users may experience these reports loading slowly or appearing to hang with a spinning indicator that does not complete.

Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.

Thank you for your patience,

The Net Health Team
Aug 21, 13:09 EDT
WoundExpert & ReDoc: Unable to Run Reports
Resolved - The issue with running reports in WoundExpert and ReDoc has been resolved. Thank you for your patience. If you are experiencing any issues, please reach out to Support.

-The Net Health Team"
Oct 6, 07:37 EDT
Investigating - Net Health is aware of an issue in WoundExpert and ReDoc where running reports is currently resulting in an unexpected error.

Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.
-The Net Health Team
Oct 5, 14:30 EDT

Oct 5, 2026

Unplanned Maintenance - Infrastructure Recommended Update #2
Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 18:00 EDT
Scheduled - We will be performing another brief unplanned maintenance to apply a recommended security update to the infrastructure that supports remote access to Agility. Applying this update on the recommended timeline is part of our standard commitment to keeping your environment secure.

During the maintenance window, access to Agility may be briefly unavailable, and you will need to log back in. No other action is required on your part.
Oct 5, 11:01 EDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Planned Maintenance of Agility Interface Server
Completed - The scheduled maintenance has been completed.
Oct 3, 10:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 09:00 EDT
Scheduled - Due to an issue with the server hosting the interface services, the server needs to be turned off while some maintenance is being performed. The maintenance is expected to take 2-4 hours.

For Net Health Hosted clients, all interface messages will be queued and flow into the interface solution once it is back online.

For self-hosted clients, the messages will time out. Once maintenance has been completed, your interface administrator can go into the interface monitor and resend any failed messages.
Oct 2, 09:19 EDT

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Occupational Health - Hosted: Issues with launching Agility
Resolved - What happened
On Monday, September 21, from approximately 8:58 AM to 11:54 AM ET, users were unable to log in to Agility and other applications delivered through Citrix. Users already logged in could generally keep working. New logins and reconnections failed, often with a blank screen or an incorrect username/password message.

Cause
A security certificate on part of our legacy authentication infrastructure expired that was slated to be decommissioned. That certificate is required to verify new logins. We had renewed certificates on our newer systems as part of our infrastructure modernization, but these older systems were still in the login path, and their certificates were not renewed because they were expected to be retired by now. We also had not documented that the login process depended on these certificates.

Resolution
Valid replacement certificates were installed and logins were confirmed working. Service was stable as of 11:54 AM ET on Monday, September 21, 2026.
Sep 30, 16:48 EDT
Monitoring - A fix has been implemented and we are monitoring while users log back in.
Sep 21, 11:25 EDT
Identified - We've identified the cause of the login issues and are currently working on rolling out a fix as soon as possible.
Sep 21, 10:45 EDT
Investigating - We are currently investigating an issue with launching Agility.
Sep 21, 09:22 EDT

Sep 29, 2026

No incidents reported.

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