Update - Our IT team is continuing to investigate the issue to restore services as soon as possible.
Jun 06, 2023 - 21:16 EDT
Investigating - We have received new reports of issues launching the application and our IT are continuing to investigate the issue.
Jun 06, 2023 - 16:34 EDT
Monitoring - A fix as been applied. We are seeing successful logins and are continuing to monitor. If you are still receiving the error about being unable to launch the application, please contact support.
Jun 06, 2023 - 14:40 EDT
Investigating - We are getting new reports of users unable to launch the application after the original issue had been resolved. Our IT team are investigating the issue. This is only affecting users trying to launch the application.
Jun 06, 2023 - 13:04 EDT
Update - The issue reported this morning surrounding Latency within the Net Health Therapy and Net Health Woundcare Applications has been resolved.
The Net Health Team
Jun 06, 2023 - 17:04 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 06, 2023 - 10:15 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 06, 2023 - 09:33 EDT
Investigating - Net Health is aware that clients are experiencing latency within the Net Health Therapy and Net Health Wound Care applications. We are working as quickly as possible to resolve the issue. We appreciate your patience.
Thank you, Net Health team
Jun 06, 2023 - 08:29 EDT
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening. We currently do not have a timeline for the fix.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
A fix has been implemented. Our IT team found the issue to be that one of our domain controllers was having difficulties speaking with our FAS server, but was then not failing over to the other domain controller. This has been resolved and further steps are being taken to resolve the underlying reason.
Jun 6, 11:34 EDT
Identified -
Our IT team is getting closer to identifying the cause to get a resolution. We are starting to see some users logging in, but do not have an all clear as of yet.
Jun 6, 10:44 EDT
Investigating -
Our IT team is still investigating the issue causing users to be unable to launch the application. We appreciate your patience.
Jun 6, 09:30 EDT
Update -
We've received some new reports of users not able to access the application. We are investigating the issue.
Jun 6, 08:20 EDT
Monitoring -
Hosted servers were down between 6AM and 8AM ET. Access has been restored and we are investigating the cause.
Jun 6, 08:18 EDT
Completed -
The scheduled maintenance has been completed.
Jun 3, 17:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 09:01 EDT
Scheduled -
Please note that all PointRight systems will be undergoing planned maintenance this Saturday, June 3rd from 9:00 a.m. ET until 5:00 p.m. ET.
Applications may be unavailable during this time.
Thank you for your patience, Net Health team
May 31, 10:40 EDT
Resolved -
We have resolved the issue causing slowness in Point of Care (POC) for some clients.
Thank you for your patience, Net Health team
Jun 2, 14:21 EDT
Update -
We are continuing to investigate the issue causing slowness when attempting to download patients in Point of Care (POC). We appreciate your continued patience.
Thank you, Net Health team
Jun 2, 08:48 EDT
Update -
We are continuing to investigate the issue causing slowness when attempting to download patients in Point of Care (POC).
Thank you for your continued patience, Net Health team
Jun 1, 13:31 EDT
Investigating -
We are aware some clients are experiencing slowness when attempting to download patients in the Point of Care (POC) application. We have alerted IT and are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.
Resolved -
The issue with Uploaded Images Stuck in an Infinite Analysis Error and not Producing Measurements has been resolved.
We thank you for your patience and apologize for the inconvenience.
The Net Health Team
Jun 2, 13:40 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 2, 13:16 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 2, 10:32 EDT
Investigating -
Net Health is aware that Tissue Analytics users are seeing uploaded images stuck in an infinite analysis error and not producing measurements. We are actively investigating the issue. We apologize for the inconvenience and thank you for your patience.
Resolved -
The issue impacting Tissue Analytics ASTL\NZL users’ inability to access the Web Portal or the Mobile App has been resolved.
We Thank You for your patience and apologize for the inconvenience.
The Net Health Team
Jun 1, 18:11 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 1, 17:50 EDT
Identified -
The issue has been identified and a fix is being implemented.
Jun 1, 17:47 EDT
Investigating -
Net Health is aware of Tissue Analytics Australia and New Zealand clients experiencing an infinite loading error when accessing the web portal or the mobile app. We are actively investigating the issue.
We apologize for the inconvenience and thank you for your patience.
Resolved -
This Platform Engineering Team has determined that the issue is a BUG/Defect and it is currently being handled and worked by the Product and Engineering Team. The associated Defect Number for this issue is CE-2463, again no issues with the Database Servers.
Thank you, Net Health
May 25, 16:57 EDT
Investigating -
We are aware of an issue with the Batch Print utility not loading all of the information for given parameters. This matter is currently under investigation and will be resolved as quickly as possible. Thank you for your patience.