Net Health StatusPage
Investigating - Net Health is aware that clients are experiencing Latency and Loading issues with the Batch Print Utility.
We are actively working on addressing the issue and thank you for your patience.

Thank you,
The Net Health Team

Feb 22, 2024 - 15:08 EST
Investigating - Net Health is aware some clients are experiencing latency/slowness within the Net Health Therapy application. We are working as quickly as possible to resolve the issue and apologize for the inconvenience.

Thank you,
Net Health team

Feb 21, 2024 - 13:49 EST
Update - We are continuing to work on a fix for this issue.
Feb 19, 2024 - 10:30 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 19, 2024 - 09:02 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 15, 2024 - 14:05 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 06, 2024 - 15:40 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Jan 04, 2024 - 17:06 EST
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

May 25, 2023 - 14:54 EDT
Wound Care (WoundExpert) Degraded Performance
Therapy for Hospital & Private Practice (Redoc xFit) Degraded Performance
Employee Health & Occupational Medicine (Agility) Operational
FOTO Patient Outcomes Operational
Therapy for SNF and Home Health (Optima) Operational
Wound Imaging (Tissue Analytics) Operational
PointRight Operational
Casamba Skilled Nursing Operational
Casamba Clinic Operational
ReDoc Classic Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Over the last year, Net Health has been on a journey to deliver a more stable, reliable experience for our clients. High-quality releases with high-performing software are our north star. We are approaching the next phase of this journey, which will require reconfiguring all VPN connections. VPNs are what allow ADT (ADMISSION DISCHARGE & TRANSFER) messages to integrate with your Net Health software. Patients and charges will only be received in the software after the date below if you act now.

When is it happening: 3/30/2024 @ 5PM EST

What action is required: Please review this detailed instructions guide: https://view-su2.highspot.com/viewer/65b95963fc294f605ff11cfe

What is the impact: All production sites will be impacted and down time should be minimal.

Additionally, you can contact our Net Health Therapy for Clinics Client Support team at 866-813-7454 or clinics-support@nethealth.com with questions.

Thank you.
The Net Health Team

Posted on Jan 30, 2024 - 16:52 EST
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 21:00 EST
Scheduled - The National Registry will be offline for required system maintenance on February 22, 2024, between the hours of 9:00 p.m. and 11:00 p.m. ET.
Feb 22, 16:57 EST
Feb 21, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Feb 21, 08:07 EST
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Feb 20, 10:51 EST
Investigating - Net Health is aware that some clients are experiencing an issue with the CliniSign application. As a result Clinicians are unable to select physicians on documents. We are working as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team

Feb 20, 09:10 EST
Feb 20, 2024
Feb 19, 2024

Unresolved incident: IMPORTANT: Feedback Form Submission Issues.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Feb 15, 10:44 EST
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Feb 14, 09:50 EST
Investigating - Net Health is aware some clients are experiencing server timeout errors within the FOTO application. We have alerted our IT team and are working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Feb 14, 08:46 EST
Feb 14, 2024
Feb 13, 2024
Resolved - We have resolved the issue and reports are generating as expected.

Thank you,
Net Health team

Feb 13, 14:00 EST
Update - We are continuing to work to resolve the issue.

Thank you for your continued patience,
Net Health team

Feb 12, 09:03 EST
Update - We will be performing a reboot on the problem server to resolve the issue this evening.

Thank you for your continued patience,
Net Health team

Feb 9, 17:01 EST
Update - We will be performing a reboot on the problem server to resolve the issue this evening.

Thank you for your continued patience,
Net Health team

Feb 9, 14:08 EST
Update - Thank you for your continued patience. We are working on the fix for the issue.

Thank you,
Net Health team

Feb 9, 10:59 EST
Update - We are continuing to work on a fix for this issue.
Feb 9, 08:12 EST
Update - We are continuing to work on a fix for this issue.
Feb 8, 18:47 EST
Update - We are continuing to work on a fix for this issue.
Feb 8, 17:07 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 8, 15:21 EST
Investigating - Net Health is aware that clients are receiving Whoops errors when attempting to generate reports.
We are actively investigating the issue.

Thank you,
Net Health Team

Feb 5, 12:10 EST
Feb 12, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Feb 12, 07:54 EST
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Feb 9, 11:17 EST
Update - We continue to work on resolving the identified issue and anticipate completion by mid-February. We appreciate your continued patience.

Thank you,
Net Health team

Feb 6, 11:50 EST
Update - We have identified the issue and anticipate resolution by mid-February. We appreciate your continued patience.

Thank you,
Net Health team

Jan 30, 12:39 EST
Update - We are continuing to work on a fix for this issue.
Jan 26, 12:37 EST
Update - We are continuing to work to resolve the issue as quickly as possible. We appreciate your continued patience.

Thank you,
Net Health team

Jan 25, 14:10 EST
Identified - Net Health is aware that some clients are unable to access the Physician Portal at ESignaturesOnline.com. We have alerted our IT teams and are working as quickly as possible to resolve the issue. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Jan 24, 16:46 EST
Resolved - This incident has been resolved.
Feb 12, 07:53 EST
Update - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Feb 12, 07:53 EST
Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team

Feb 9, 17:40 EST
Investigating - Net Health is aware that clients are experiencing an issue with the CliniSign application. As a result Clinicians are unable to select physicians on documents or access the CliniSign Manager. We are working as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team

Feb 9, 16:02 EST
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024