Net Health StatusPage
All Systems Operational
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
Therapy for Clinics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance on our integration technology the evening of July 22nd. We expect one hour of downtime. We have a plan to test and confirm the changes and that messages are flowing successfully post maintenance.

Thank you
The Net Health Team

Posted on Jul 18, 2024 - 13:10 EDT
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024
Resolved - All Net Health services including Casamba Skilled have been brought back online and are currently being monitored by our technical teams. Users may resume normal activities.

Please contact Support if you encounter any further issues: https://www.nethealth.com/contact/

Jul 20, 12:21 EDT
Identified - We continue to experience instability with the Casamba Skilled servers. The team is actively working to restore and stabilize them.
Jul 20, 09:07 EDT
Update - Casamba Skilled clients are operational. The SFTP process is not yet online. We will post here when this is brought back up. Please contact Support if you encounter any issues.
Jul 19, 22:49 EDT
Monitoring - All Net Health services have been brought back online and are currently being monitored by our technical teams. Users may resume normal activities.

Please contact Support if you encounter any further issues: https://www.nethealth.com/contact/

Thank you
The Net Health Team

Jul 19, 22:38 EDT
Update - The team has made great progress in bringing Casamba Skilled back online and will continue to work tonight until they do.
We do not yet have an ETA.

Integrations are online for all products and failed messages are reprocessing for ReDoc.

Thank you
The Net Health Team

Jul 19, 21:00 EDT
Update - Integrations are online but we have some HL7 message failures from earlier today that the team is working to reprocess, across many products. We will continue to monitor until fully resolved.
Jul 19, 19:49 EDT
Update - The reporting server for ReDoc and WoundExpert is online.
Jul 19, 19:01 EDT
Update - Optima is now fully online for all clients.

WoundExpert and ReDoc clients may have issues accessing reports. This is on the priority list for resolution.

Casamba Skilled is actively being worked. We do not have timing estimates currently.

Thank you
The Net Health Team

Jul 19, 18:41 EDT
Update - ReDoc is back online.

Therapy for Clinics (formally known as Casamba Clinics) is now online.

We will continue to provide regular updates here until everything is fully restored.
Should you need it, you can find your product's support contact info here: https://www.nethealth.com/contact/

Thank you
The Net Health Team

Jul 19, 18:26 EDT
Update - WoundExpert is back online.

Our technical teams continue to make material progress in a number of other areas.

Thank you
The Net Health Team

Jul 19, 17:44 EDT
Update - UPDATE:
Optima clients in our East data center are back online. Optima clients in the West data center should be online shortly.

Our technical teams continue to make material progress in a number of other areas.

Thank you
The Net Health Team.

Jul 19, 17:21 EDT
Update - UPDATE:
Occupational Health/Employee Health (formally known as Agility) has been brought back online. Clients are encouraged to log in and test their access. Please contact Support if you experience issues: 844-464-9348 option 3 or ehoccmed-support@nethealth.com.

Optima clients in our East data center are expected to be fully restored within the next 30 minutes and Optima clients in our West data center are expected to be fully restored in about an hour.

Our technical teams continue to make material progress in a number of other areas.

We will continue to provide regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team

Jul 19, 17:04 EDT
Update - Our teams continue to work on both EAST and WEST data centers for Optima and Azure for all applications.

Although some clients may be able to log into the applications now, services have not been fully restored yet for those still marked as major or partial outage. Please proceed with caution (creating, documenting and saving data) until we communicate that all services are fully restored for that product.

Thank you
The Net Health Team

Jul 19, 15:36 EDT
Update - iHeal services have been restored and are fully functional.

The teams continue work to bring up the other applications. We do not have timing estimates currently.

Thank you
The Net Health Team

Jul 19, 14:57 EDT
Update - Our teams continue to work through issues for on-prem servers remotely, on site at multiple data centers as well as within Azure. There is no restoration ETA yet.
Due to some servers being back online, users may find that applications could be unstable (up and down). Please proceed with caution (creating, documenting and saving data) until we communicate that all services are fully restored for that product.

Thank you
The Net Health Team

Jul 19, 14:11 EDT
Update - For Optima clients, the launcher site is back up. This does not mean that all Optima clients are up. Only some Optima clients are able to log in right now, but may experience instability as we continue to bring the entire environment back online.

We expect to have full restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team

Jul 19, 13:47 EDT
Update - Our technical cloud team is working on an automated/semi-automated way to remedy affected systems in Microsoft Azure.

We expect to have restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team

Jul 19, 12:39 EDT
Update - Value-Based Care Solutions formerly PointRight and FOTO Analytics are now fully operational.

We will continue to provide regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team

Jul 19, 11:23 EDT
Update - Our technical team has developed a plan to solve the issue within the data centers and in Azure. They have engaged additional resources so work can be done in parallel for faster resolution times.

We expect to have restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team

Jul 19, 11:11 EDT
Update - Our IT team has been taking the following actions:

• Technical resources have been arriving onsite at our data centers to get remote hands on machines to fix them
• Inventorying everything that is affected and completing the steps to batch/divvy up work for restoration
• Restoring operations for pivotal systems


We are committed to providing regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team

Jul 19, 10:11 EDT
Update - Our IT teams are working to implement the necessary fixes to restore services.

Thank you
The Net Health Team

Jul 19, 09:01 EDT
Identified - All teams are actively working to restore access to our servers.

Our internal support team is also impacted by this Microsoft outage. There will be a slow response to calls or emails until the outage is resolved.

Thank you
The Net Health Team

Jul 19, 07:42 EDT
Update - We are continuing to investigate this issue.
Jul 19, 07:28 EDT
Update - We are continuing to investigate this issue.
Jul 19, 07:27 EDT
Investigating - Global Microsoft Outage
Microsoft is experiencing a global tech outage, which is impacting Net Health, servers, and our products. This is not considered a security incident.

Engineering and Security teams are working to bring our servers back online and restore user access.

Thank you
The Net Health Team

Jul 19, 07:17 EDT
Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 10:29 EDT
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Jun 14, 15:43 EDT
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Apr 12, 16:48 EDT
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 27, 08:26 EST
Update - We are continuing to work on a fix for this issue.
Feb 19, 10:30 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 19, 09:02 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 15, 14:05 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 6, 15:40 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Jan 4, 17:06 EST
Identified - The issue has been identified and a fix is being implemented.
May 25, 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

May 25, 14:54 EDT
Resolved - This incident has been resolved.
Jul 19, 10:28 EDT
Monitoring - The issue has been resolved. We have confirmed that data is now flowing smoothly. A fix has been implemented, and we are currently monitoring for any further reports of the issue. Thank you for your patience and cooperation.

Net Health Team

Jul 18, 09:07 EDT
Update - We are continuing to investigate the issues.
Jul 17, 18:05 EDT
Update - We are continuing to investigate the interface issues. Thank you for your patience and understanding.
Jul 17, 15:07 EDT
Investigating - Net Health is aware and currently investigating an issue affecting our interface services that could affect demographics, scheduling messages, notes and charges not crossing. Our Engineers are engaged and working to identify and resolve the issue. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team

Jul 17, 13:56 EDT
Resolved - This incident has been resolved.
Jul 19, 10:27 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 09:19 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 1, 18:25 EDT
Investigating - Net Health is aware of an issue with our support email case submissions platform as requests are not being delivered correctly. Users are not receiving the usual automated confirmation email with a case number or receiving email responses from Support.

In the meantime, please contact Support via Phone or view current status in Communities.

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your patience.

Thank you,
Net Health Team

Jul 1, 15:13 EDT
Jul 18, 2024
Jul 17, 2024
Jul 16, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Jul 16, 09:19 EDT
Monitoring - We have resolved the issue and will continue to monitor the situation.

Thank you,
Net Health team

Jul 15, 12:00 EDT
Update - We are continuing to work as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team

Jul 15, 10:42 EDT
Identified - We have identified an issue affecting third party interfaces such as Alinea, Appointment Reminders, Instamed, FOTO, and others. We are working as quickly as possible to resolve the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team

Jul 15, 09:55 EDT
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 EDT
Scheduled - The TherapyC Gateway, used for various partner product integrations including Kno2, MedBridge, and BioEx will be temporarily offline while we take steps to remedy intermittent connectivity.
Jul 15, 09:47 EDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Jul 11, 08:02 EDT
Monitoring - We have not had any additional reports of this issue. Our Platform team has not identified any network issues on our end. We suspect this may be a background network issue possibly related to recent conditions from Hurricane Beryl. We continue to monitor the situation and appreciate your patience.
Jul 10, 08:22 EDT
Identified - Our Platform team has not identified any network issues on our end. However, we suspect there may be a background network issue possibly related to recent conditions from Hurricane Beryl. We are currently conducting additional research to confirm this. We apologize for any inconvenience caused and appreciate your patience.
Jul 9, 10:39 EDT
Update - At this time, our Platform team continues to investigate and has not identified any abnormalities on our end. We will provide another update shortly. Thank you for your patience.
Jul 9, 08:27 EDT
Update - At this time, our platform team is still investigating but has not identified any abnormalities on our end. We will provide another update shortly and thank you for your patience.
Jul 8, 16:29 EDT
Investigating - Net Health is aware that some clients are currently experiencing an issue when launching the Care Operations Management application, encountering a 'Hmmm...Can't reach this page' error when selecting run. Some users are also experiencing latency within the application. We are actively working to resolve this issue as quickly as possible and thank you for your patience.

Thank you,
Net Health team

Jul 8, 15:41 EDT
Jul 10, 2024
Jul 9, 2024
Jul 8, 2024
Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:00 EDT
Scheduled - We will be performing routine server maintenance this Sunday, 7/7/2024, from 7am to 10am Eastern.

Thank you,
Net Health team

Jul 2, 16:30 EDT