Net Health StatusPage
WoundExpert & Therapy (ReDoc) – Units Volume Report Unavailable
Update - We are continuing to investigate this issue.
Apr 17, 2026 - 12:44 EDT
Update - We are continuing to investigate this issue.
Apr 17, 2026 - 12:43 EDT
Investigating - We are currently aware of an issue affecting all WoundExpert clients where the Units Volume report is returning an error and is unable to run. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Apr 17, 2026 - 12:00 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Partial Outage
ReDoc Partial Outage
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 17, 2026

Unresolved incident: WoundExpert & Therapy (ReDoc) – Units Volume Report Unavailable.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Business Intelligence | Sisense Cloud Application - Latency
Resolved - The performance issues and errors affecting the BI / Sisense Cloud application have been resolved. Dashboards and system functionality have returned to normal operation.

If you continue to experience any issues, please contact our BI support team at optima-proserv@nethealth.com.

Thank you for your continued patience and partnership.
The Net Health Business Intelligence Team
Apr 15, 15:59 EDT
Monitoring - Net Health continues to monitor performance within the BI / Sisense Cloud application following recent latency and error issues. Our leadership team remains in close contact with Sisense to ensure system stability and prevent recurrence.

We are actively tracking system performance and will provide further updates as needed.

Thank you for your continued patience and partnership.
The Net Health Business Intelligence Team
Apr 15, 13:30 EDT
Update - We are continuing to work on a fix for this issue.
Apr 15, 11:10 EDT
Identified - Net Health is aware that some users are currently experiencing performance issues within the BI / Sisense Cloud application, including latency and error messages when attempting to load dashboards.

Our team has escalated this issue directly to Sisense, and we are working closely with their team to identify the root cause and ensure long-term system stability.

We remain fully committed to restoring reliable performance and will continue to provide timely updates as they become available.

Thank you for your patience.
The Net Health Business Intelligence Team
Apr 15, 11:06 EDT
Apr 14, 2026
Wound Expert | Batch Print Latency
Resolved - Our team has addressed the recent issue that was affecting some users' ability to complete Batch Print requests. The functionality is now performing as expected.

We have not received any additional reports at this time. If you are still experiencing any issues, please reach out to Support so we can assist you directly.

We appreciate your patience and understanding as we worked through this.

— The Net Health Team
Apr 14, 10:53 EDT
Update - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Apr 13, 14:58 EDT
Identified - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Apr 13, 14:45 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
Apr 13, 14:02 EDT
Monitoring - We have identified the root cause of the batch print issue and our team is actively monitoring as the fix is validated. We believe the issue is contained, but want to ensure full stability before marking this resolved.

If you are still experiencing batch print requests getting stuck, please reach out to our Support team directly and we will prioritize your case.

Thank you again for your patience and understanding.

Thank you,
-The Net Health Team
Mar 18, 08:40 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Mar 17, 15:13 EDT
Apr 13, 2026
Some Users Experiencing Latency and Errors in the COM Application
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Apr 13, 12:09 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Apr 10, 12:33 EDT
Investigating - Net Health is aware that some users are currently experiencing latency and errors when logging in to or navigating the Care Operations Management application. Reported errors include:

"This Application is already open"
"Your internet connection has been lost"

Our Platform team has been alerted and is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide an update as more information becomes available.

Thank you,
Net Health Team
Apr 10, 11:21 EDT
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
Apr 9, 2026
Issues for hosted clients accessing agility.nethealthapps.com
Resolved - During a planned infrastructure maintenance window, our team performed a firmware update to our network access layer as part of an ongoing initiative to modernize our licensing infrastructure. The updated firmware version introduced an unexpected incompatibility with our existing license configuration, which caused affected systems to default to a reduced service tier and restricted access to the agility.nethealthapps.com platform.

Upon identifying the issue, we engaged directly with our vendor's support team to resolve the license incompatibility. When that path was not successful, we attempted to roll back the firmware to the prior version; however, the updated firmware did not support a downgrade path. We then accelerated our transition to the vendor's updated online licensing model, which resolved the incompatibility and fully restored access.

Root Cause: A firmware update introduced an incompatibility with the existing license configuration, causing the system to restrict platform access.

Resolution: Transition to online licensing, which eliminated the incompatibility and restored full access.

Next Steps: We are reviewing our change management process for infrastructure updates to ensure compatibility validation is completed prior to deployment, reducing the risk of similar issues in the future.

We apologize for the disruption and appreciate your patience while our team worked to restore service.
Apr 9, 08:44 EDT
Monitoring - A fix has been put in place and access to http://agility.nethealthapps.com should be restored. If you are experiencing any issues still, please contact support.
Apr 8, 14:47 EDT
Update - We have escalated the issue with Citrix support and are actively working with them to restore services as soon as possible.
Apr 8, 12:30 EDT
Identified - Our IT team has identified the issue and is currently working on a solution.
Apr 8, 10:18 EDT
Investigating - We are currently investigating issues accessing agility.nethealthapps.com to access the applications.
Apr 8, 09:05 EDT
Apr 8, 2026
Optima: Some clients experiencing errors when attempting to login to COM
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Apr 8, 08:32 EDT
Monitoring - We've pinpointed the problem and a solution has been applied. Users have reported successful logins, and we're actively monitoring the situation.

Thank you,
Net Health team
Apr 7, 15:54 EDT
Update - We are continuing to work diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide another update shortly.
Apr 7, 12:20 EDT
Investigating - Net Health is aware that some clients are encountering errors when attempting to access the Care Operations Management application. Reported behaviors include:

The login page loading indefinitely before eventually reaching the application
Getting stuck on the Net Health splash screen and being unable to proceed
"This page isn't working right now"

Please know that we are actively investigating this issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as more information becomes available.

Thank you,
Net Health Team
Apr 7, 09:57 EDT
Apr 7, 2026
Apr 6, 2026
Latency in BI / Sisense Cloud Application
Resolved - Sisense has provided an update confirming they identified the root cause and applied a fix that resolved the latency issues within the BI/Sisense Cloud application. Performance is currently being monitored.

Net Health Support has not received any additional reports related to this issue. At this time, the incident is considered resolved.

Thank you,
Net Health Support Team
Apr 6, 09:34 EDT
Update - We are continuing to investigate this issue.
Apr 2, 10:44 EDT
Investigating - Net Health is aware that some users are currently experiencing latency issues within the BI / SiSense Cloud application.

Our leadership team has escalated the remaining performance concerns directly to SiSense, and we are working closely with their team on a daily basis to identify the root cause and ensure long-term system stability.

We remain fully committed to restoring reliable system performance and will continue to provide timely updates as new information becomes available.

Thank you for your continued patience and partnership.
Net Health Team
Apr 2, 10:43 EDT
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

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