Net Health StatusPage
Investigating - We are aware that some clients are experiencing an issue where batch print requests remain stuck on loading and do not complete. Our team is actively investigating and working toward a resolution.

We will provide updates as soon as more information becomes available and we thank you for your patience.

Thank you,
The Net Health Team

Feb 17, 2025 - 14:43 EST
Monitoring - Some clients are experiencing slowness and errors when attempting to submit the PBJ Export to CMS. Please note that a hotfix was applied to all customers on Version 25.01 on January 23, 2025. If a CMS PBJ Export file was generated and submitted to CMS after the hotfix on January 23, 2025, no additional action is required to submit a corrected file.

If an export file was created prior to January 23rd or needs to be generated and submitted, simply rerun the CMS PBJ Export for XML formatting with your desired date range, then submit the new file to CMS.

Thank you,
Net Health

Jan 31, 2025 - 12:19 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team

Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team

Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team

Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team

Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team

Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team

Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team

Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team

Nov 26, 2024 - 11:12 EST
WoundExpert Degraded Performance
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Eprescription Maintenance Feb 21, 2025 22:00 - Feb 22, 2025 00:00 EST
Net Health will be performing system maintenance from 10:00PM EST to 12:00AM EST on 2/21/2025.

During this brief 2 hour window, users will NOT be able to electronically prescribe medications or configure providers for eprescribing.

We appreciate your patience and understanding as we work to improve the application.

Posted on Feb 12, 2025 - 16:57 EST
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025
Resolved - This issue has been resolved, and we have received no further client reports. If you are still experiencing any issues when logging into Tissue Analytics, please reach out to our support team for assistance.

Thank you for your patience and cooperation.

Net Health Team

Feb 17, 14:51 EST
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 12:07 EST
Investigating - Net Health is aware that some clients are experiencing "Request Timed Out" errors or encountering infinite loading when attempting to log into Tissue Analytics.

Our Platform Engineering team is actively investigating the issue and working to resolve it as quickly as possible.

We apologize for the inconvenience and appreciate your patience. We will provide updates as soon as more information becomes available.

Thank you,
Net Health Team

Feb 13, 11:28 EST
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Feb 12, 2025

No incidents reported.

Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 09:23 EST
Monitoring - A fix has been implemented and we are seeing good results. We will continue to monitor.

Thank you
The Net Health Team

Feb 10, 12:38 EST
Update - We are aware that some ReDoc users are unable to access the system and are receiving an error that a says THIS SITE CAN'T BE REACHED.
Our IT teams are actively engaged.

Feb 10, 11:17 EST
Investigating - We are aware that ReDoc users are experiencing extreme slowness when navigating multiple areas of the application.

The team is triaging the issue and will get it resolved as soon as possible.

Thank you for your patience.
The Net Health Team

Feb 10, 09:30 EST
Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 10:57 EST
Identified - The team has identified the issue and is working on a solution. Thank you for your patience.
Feb 10, 09:00 EST
Investigating - We are aware that Value-Based Care Solutions (formerly PointRight) is currently inaccessible for many users and are actively investigating the issue. Our team is working with urgency to resolve this matter as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided here as they become available.
Thank you,
The Net Health Team

Feb 10, 08:04 EST
Feb 9, 2025
Completed - The scheduled maintenance has been completed.
Feb 9, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 EST
Scheduled - Dear Valued Customer,

Over the last year, Net Health has been on a journey to deliver a more stable, reliable experience for our customers. We are now transitioning all organizations to the Azure Cloud.

What is happening?
ReDoc organizations will migrate to cloud hosting on February 8th.

This initiative is driven by three primary objectives:
Enhanced Stability: Customers can expect a more stable platform with reduced downtime and fewer service
disruptions. 
Improved Performance: Leveraging cloud platforms enables organizations to enhance performance through
distributed, scalable infrastructure located closer to users and customers. 
Advanced Security: The cloud provides advanced security measures to protect customer data and
operations. 

When is the migration happening?
Saturday February 8th at 10:00pm EST through February 9th at 9:00am EST – the cloud migration will take
place.
This outage will impact both test and production sites and you will experience a down time only during these
specific hours noted above.

What do I need to do?
No changes to ReDoc functionality or workflows are being made as a part of this transition.
Acute orders will not be processed between February 8th 9:00pm EST and 10:00am EST on February 9th.
Ensure you have a down time process in place during the maintenance window to receive patient orders to
avoid delays in patient care.
After the migration time above on February 9th, 9:00am EST, please log in and validate all workflows,
interfaces, and integrations are functioning as normal.

If you encounter any issues, please contact redoc-support@nethealth.com or call 844-464-9348 option 4.

Jan 28, 14:34 EST
Completed - The scheduled maintenance has been completed.
Feb 9, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:01 EST
Scheduled - As part of the ReDoc cloud migration, we will be moving the shared report server (not databases) to the cloud to improve stability and performance. This maintenance window will be 5 hours, beginning at 10 PM (ET) on Saturday February 8th and is expected to be completed by 3 AM (ET) on Sunday February 9th.

During this time, reports functionality in WoundExpert will be temporarily unavailable. Other systems, including WoundExpert scheduling, visit workflow and billing module, will not be affected.

We appreciate your patience and will provide updates as needed. Please reach out to Support if you have any questions.

Feb 7, 14:33 EST
Feb 8, 2025
Feb 7, 2025

No incidents reported.

Feb 6, 2025
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Feb 6, 12:06 EST
Monitoring - We experienced an internal infrastructure issue this afternoon that temporarily caused reporting to be unavailable.

Our team has identified the issue and is actively monitoring to ensure stability. We sincerely apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team

Feb 5, 20:39 EST
Update - We are continuing to investigate this issue.
Feb 5, 15:44 EST
Investigating - We are currently investigating an issue causing some clients to experience errors, such as reports failing to load and some reports displaying a "Whoops!" message, when generating reports.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve the issue as quickly as possible.

Thank you,
Net Health team

Feb 5, 15:43 EST
Feb 5, 2025