All Systems Operational
WoundExpert
Operational
ReDoc
Operational
Occupational Health/Employee Health
Operational
FOTO Analytics
Operational
Optima
Operational
Tissue Analytics
Operational
Value-Based Care Solutions
Operational
Casamba Skilled
Operational
TherapySource
Operational
Optima Business Intelligence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2026
No incidents reported today.
Oct 23, 2026
No incidents reported.
Oct 22, 2026
Resolved -
Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you,
Net Health team
Oct 22, 08:34 EDT
Thank you,
Net Health team
Oct 22, 08:34 EDT
Monitoring -
Our team identified the performance issue that slowed the COM application for some users. Our technical teams have fixed it, and performance has been back to normal since about 4:15 PM ET.
We will continue to monitor the environment to make sure it stays stable. If your users still experience slowness, please submit a case to Optima-Support@NetHealth.com and include the time it happened and what they were doing in COM.
Thank you,
The Net Health Team
Oct 21, 18:51 EDT
We will continue to monitor the environment to make sure it stays stable. If your users still experience slowness, please submit a case to Optima-Support@NetHealth.com and include the time it happened and what they were doing in COM.
Thank you,
The Net Health Team
Oct 21, 18:51 EDT
Investigating -
Net Health is aware that some users are experiencing latency while navigating in the Care Operations Management (COM) application, along with intermittent “Execution Timeout” errors when attempting to save documents.
Our team is triaging the issue. We will continue to post updates here as more information becomes available.
We apologize for the disruption and appreciate your patience.
Net Health Team
Oct 21, 16:33 EDT
Our team is triaging the issue. We will continue to post updates here as more information becomes available.
We apologize for the disruption and appreciate your patience.
Net Health Team
Oct 21, 16:33 EDT
Oct 21, 2026
Resolved -
Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you,
Net Health team
Oct 21, 18:52 EDT
Thank you,
Net Health team
Oct 21, 18:52 EDT
Monitoring -
Resolution Deployed – Assignment Board & Projections Navigation Issue
We are pleased to inform you that a fix has been deployed for the issue affecting the Assignment Board and Projections links in Optima Unity 26.11.
If you are still experiencing the issue, please refresh your browser by pressing F5 to load the latest updates. If the issue persists after refreshing, or if you experience any additional concerns, please open a ticket with our Support team at optima-support@nethealth.com. For the fastest resolution, please select the Unity template when submitting your request.
Thank you for your patience while we worked to resolve this issue. If you need further assistance, our team is happy to help.
Net Health Team
Oct 20, 11:37 EDT
We are pleased to inform you that a fix has been deployed for the issue affecting the Assignment Board and Projections links in Optima Unity 26.11.
If you are still experiencing the issue, please refresh your browser by pressing F5 to load the latest updates. If the issue persists after refreshing, or if you experience any additional concerns, please open a ticket with our Support team at optima-support@nethealth.com. For the fastest resolution, please select the Unity template when submitting your request.
Thank you for your patience while we worked to resolve this issue. If you need further assistance, our team is happy to help.
Net Health Team
Oct 20, 11:37 EDT
Investigating -
Status Update: Optima Unity Navigation Issues — Version 26.11
Net Health is aware that clients using Optima Unity version 26.11 may experience missing AB and Projections options in the interface. This issue does not impact COM.
In the meantime, affected clients can use the following workarounds:
● Projections: Navigate to the patient list and select the patient’s name to access Projections.
● Assignment Board: To access the Assignment Board, replace home with assignment-board at the end of the URL.
Example:
● Home: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/home
● Assignment Board: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/assignment-board
We apologize for any inconvenience and will provide additional updates as more information becomes available.
Net Health Team
Oct 20, 07:52 EDT
Net Health is aware that clients using Optima Unity version 26.11 may experience missing AB and Projections options in the interface. This issue does not impact COM.
In the meantime, affected clients can use the following workarounds:
● Projections: Navigate to the patient list and select the patient’s name to access Projections.
● Assignment Board: To access the Assignment Board, replace home with assignment-board at the end of the URL.
Example:
● Home: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/home
● Assignment Board: train.optima-unity.nethealth.com/Griswald-Skilled-Nursing-and-Rehab/assignment-board
We apologize for any inconvenience and will provide additional updates as more information becomes available.
Net Health Team
Oct 20, 07:52 EDT
Oct 20, 2026
Oct 19, 2026
No incidents reported.
Oct 18, 2026
No incidents reported.
Oct 17, 2026
No incidents reported.
Oct 16, 2026
No incidents reported.
Oct 15, 2026
Completed -
The scheduled maintenance has been completed.
Oct 15, 17:30 EDT
Oct 15, 17:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 EDT
Oct 15, 17:00 EDT
Scheduled -
The original issue discovered during the previous self-service portal maintenance has been resolved. Update will be pushed out today, and the self-service portal will be unavailable for a short period of time.
Oct 15, 15:01 EDT
Oct 15, 15:01 EDT
Oct 14, 2026
Completed -
Maintenance could not be completed. Original self-service portal is operational.
Oct 14, 18:48 EDT
Oct 14, 18:48 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 EDT
Oct 14, 17:00 EDT
Scheduled -
We will be performing maintenance on the Self-service password reset portal (selfservice.nethealthapps.com), during this time the site may be unavailable. This is only used by hosted clients.
Oct 9, 16:19 EDT
Oct 9, 16:19 EDT
Resolved -
Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you,
Net Health team
Oct 14, 08:49 EDT
Thank you,
Net Health team
Oct 14, 08:49 EDT
Monitoring -
We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Oct 13, 08:42 EDT
Oct 13, 08:42 EDT
Investigating -
Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) and Unity applications.
Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."
Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Oct 13, 08:21 EDT
Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."
Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.
Oct 13, 08:21 EDT
Oct 13, 2026
Resolved -
The issue with running reports in WoundExpert and ReDoc has been resolved. Thank you for your patience. If you are experiencing any issues, please reach out to Support.
-The Net Health Team
Oct 13, 10:01 EDT
-The Net Health Team
Oct 13, 10:01 EDT
Identified -
The issue has been identified and a fix is being implemented.
Oct 13, 09:37 EDT
Oct 13, 09:37 EDT
Investigating -
Net Health is aware of an issue in WoundExpert and ReDoc where running reports is currently resulting in an unexpected error.
Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.
Thank you for your patience.
-The Net Health Team
Oct 13, 08:26 EDT
Our engineering team is actively investigating and working toward resolution. We apologize for any inconvenience and will provide an update as soon as more information is available.
Thank you for your patience.
-The Net Health Team
Oct 13, 08:26 EDT
Oct 12, 2026
No incidents reported.
Oct 11, 2026
No incidents reported.
Oct 10, 2026
No incidents reported.