Power BI Reports – Latency/Service Disruption
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Investigating - We are currently investigating an issue affecting Power BI reports in WoundExpert. Users may experience these reports loading slowly or appearing to hang with a spinning indicator that does not complete.

Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.

Thank you for your patience,

The Net Health Team
Aug 21, 2026 - 13:09 EDT
Batch Print Stuck in "Awaiting Completion"
Update - We've applied a fix for the issue affecting the batch print function in WoundExpert. Batch print jobs are now completing, and we are actively monitoring to confirm the issue is fully resolved.

If you continue to experience issues with batch print jobs, please try resubmitting the job. If it persists, please reach out to Support.

Thank you for your patience,
-The Net Health Team
Aug 07, 2026 - 13:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 09:08 EDT
Investigating - We are currently investigating an issue affecting the batch print function in WoundExpert. Users may experience batch print jobs remaining stuck in "Awaiting Completion" status and never completing, regardless of the criteria or documentation view selected.

We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience,

- The Net Health Team
Aug 06, 2026 - 18:26 EDT
WoundExpert Degraded Performance
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Application Launcher Error - Your Connection Isn't Private
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Sep 1, 09:22 EDT
Investigating - The issue impacting application launches and causing "Your Connection Isn't Private" error messages has been resolved.

Clients should now be able to access and launch the application normally. We appreciate your patience while the Net Health team investigated and worked to restore service.

If you continue to experience issues, please contact Net Health Support for assistance.
Aug 31, 21:22 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution.

Users have reported successful logins, and we're actively monitoring the situation.
Aug 31, 21:22 EDT
Investigating - We are aware that clients may be experiencing errors with launching the application due to "Your Connection isn't private" error messages after hitting Run.

The Net Health Team is working diligently to restore access to the application and we appreciate your patience.
Aug 31, 20:34 EDT

Aug 31, 2026

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Error: CliniSign Is Not Reachable at This Time
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Aug 28, 08:31 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.

Thank you,
Net Health Team
Aug 27, 16:06 EDT
Investigating - Net Health is aware that therapists and physicians are currently experiencing an issue accessing the CliniSign application and the Physician Signature Console. As a result, clinicians are unable to select physicians on documents or access the CliniSign Manager.

Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will provide updates as they become available.

Thank you,
The Net Health Team
Aug 27, 15:03 EDT

Aug 27, 2026

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

Tissue Analytics Interface Service Disruption
Resolved - This incident has been resolved.
Aug 21, 13:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 16, 19:32 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 16, 19:23 EDT
Investigating - We are currently investigating an issue affecting integrations with Tissue Analytics. Some clients may experience delays in new patient admissions being populated within the application due to a disruption with our interface connections. This issue is also impacting the transmission of evaluations from Tissue Analytics into client EMRs.

We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.

Thank you for your patience,

- The Net Health Team
Aug 16, 18:12 EDT
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