Net Health StatusPage
ReDoc - Technical Difficulties Opening PDFs
Update - We have identified the issue and are performing maintenance this evening from 10pm to 12pm Eastern to resolve the problem. We sincerely appreciate your continued patience and apologize for the inconvenience.

Thank you,
Net Health team
Oct 21, 2024 - 17:31 EDT
Identified - We are aware clients are having technical difficulties when attempting to view PDF versions of documents. Our IT team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
Oct 21, 2024 - 14:36 EDT
Optima - PDPM Calculation Worksheet - Selected ICD-10 Codes Incorrectly Marked as Return to Provider
Identified - We are aware that users are receiving errors for ICD-10 codes that are marked as a return to provider code when they should not be. We will have a correction for this in our v24.11 upgrade which begins to deploy on October 21st. Users should select an alternate ICD-10 code on the PDPM Calculation Worksheet until the correction has been deployed.

Thank you,
Net Health team
Oct 04, 2024 - 09:54 EDT
Optima - Diagnosis Exclusions preventing Closeout completion
Update - We have identified the fix and it will be resolved in the upcoming release of Optima version 24.11 later this month.

Thank you,
Net Health team
Oct 04, 2024 - 11:33 EDT
Identified - We are aware there is an issue with Diagnosis Exclusions on the Hotlist and the Closeout Wizard. While we are working on the solution, we recommend setting the "Type 1 Excluded Diagnosis Codes" and/or "Type 2 Excluded Diagnosis Codes" in the Closeout Wizard from 'Error' to 'Warning' to prevent any delays in your monthly Closeout.

Thank you,
Net Health team
Oct 01, 2024 - 09:23 EDT
Tissue Analytics - Outage
Update - We are continuing to monitor for any further issues.
Oct 18, 2024 - 16:30 EDT
Update - We are continuing to monitor for any further issues.
Oct 18, 2024 - 13:58 EDT
Monitoring - A fix has been implemented and the application is now accessible. Our Infrastructure and Engineering teams are actively working with our third-party hosting provider, Amazon Web Services (AWS) to investigate the situation and they are maintaining open communication with Net Health to implement preventive measures.

Thank you
The Net Health Team
Oct 18, 2024 - 12:18 EDT
Investigating - We are aware that clients are unable to access the application. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as available.

Thank you
The Net Health Team
Oct 18, 2024 - 11:45 EDT
Monitoring - A fix has been implemented and the application is now accessible.

Thank you
The Net Health Team
Oct 18, 2024 - 08:43 EDT
Investigating - We are aware that clients are unable to access the application. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as available.

Thank you
The Net Health Team
Oct 18, 2024 - 08:27 EDT
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024
Emergency Maintenance for ReDoc and WoundExpert
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 22:00 EDT
Scheduled - We will be performing emergency maintenance this evening, 10/21, beginning at 10:00 PM Eastern. Maintenance will last approximately two hours and conclude at 12:00 AM Eastern. Our systems will be unavailable during this maintenance period. We apologize for any inconvenience and appreciate your understanding as we work to improve our services.

Thank you,
Net Health team
Oct 21, 17:37 EDT
Oct 21, 2024
Optima- Physician faxes not making it back to CliniSign
Resolved - We have successfully resolved this issue with our vendor.

Thank you,
Net Health team
Oct 21, 17:24 EDT
Monitoring - We have worked with our 3rd party vendor and confirmed faxes are being received back into the CliniSign system. The issue is resolved. We will continue to monitor the situation.

Thank you,
Net Health team
Oct 18, 16:09 EDT
Identified - We are aware that clients are experiencing an issue with Physician faxes not making it back to our CliniSign system. We have engaged our 3rd party fax vendor and are working as quickly as possible to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team
Oct 17, 09:39 EDT
Optima - Some clients are unable to view Month End Closeout errors
Resolved - We have implemented the fix and resolved the issue for the remaining affected clients. Clients can now generate the Closeout as normally expected.

Thank you,
Net Health team
Oct 21, 17:05 EDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 14:36 EDT
Identified - We have identified the problem and confirmed that the proposed fix has corrected the issue for one client. We are applying the fix to the remaining affected clients now.

Thank you,
Net Health team
Oct 21, 13:12 EDT
Update - We are continuing to work to resolve the issue as quickly as possible. Our sincerest apologies for the inconvenience.

Thank you for your continued patience,
Net Health team
Oct 21, 12:33 EDT
Investigating - We aware the Month End Closeout will not finish loading resulting in some clients being unable to view Month End Closeout errors. We are working to resolve the errors as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team
Oct 21, 10:42 EDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Some clients receiving message "Unable to launch due to a recent deployment failure" when attempting to run Optima
Resolved - We have resolved all deployment failures and restored availability for the affected clients.

Thank you,
Net Health team
Oct 18, 15:53 EDT
Update - We are continuing to work to resolve the issue for clients experiencing the launch message. Thank you for your continued patience.

Thank you,
Net Health team
Oct 18, 09:19 EDT
Identified - We are aware some clients are receiving the message "Unable to launch due to a recent deployment failure" when attempting to open Care Operations Manager/Optima this morning. We are working rapidly to resolve the issue. We sincerely apologize for the interruption and appreciate your patience.

Thank you,
Net Health team
Oct 18, 08:21 EDT
Oct 17, 2024
ReDoc and WoundExpert Service Disruption Notice - Unable to access the application
Postmortem - Read details
Oct 18, 16:25 EDT
Resolved - We have not received any further reports of this issue and are closing the incident. If you experience any related issues, please reach out to our support team. Thank you for your understanding and patience.

Thank you,
Net Health Team
Oct 17, 13:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 09:05 EDT
Update - We are continuing to investigate this issue.
Oct 17, 08:08 EDT
Investigating - We are currently aware that clients are unable to access the application. Our team is actively working to resolve the issue and restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as available.

Thank you,
Net Health
Oct 17, 08:00 EDT
Routine Maintenance for Optima systems
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:30 EDT
Scheduled - We will be performing routine system maintenance this Thursday, 10/17, beginning at 3:30am. Maintenance will last approximately 90 minutes and conclude by 5am. During this time the Optima systems may be unreachable.

Thank you for your patience during this maintenance period,
Net Health team
Oct 15, 16:24 EDT
Oct 16, 2024
Routine Maintenance for Optima systems
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 02:00 EDT
Scheduled - We will be performing routine system maintenance this Wednesday, 10/16, beginning at 2am. Maintenance will last approximately 3 hours and conclude at 5am ET. During this time the Optima systems may be unreachable.

Thank you for your patience during this maintenance period,
Net Health team
Oct 15, 15:59 EDT
Oct 15, 2024

No incidents reported.

Oct 14, 2024
Users Unable to Login to Casamba Web/Desktop Application
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Oct 14, 09:07 EDT
Monitoring - We’ve identified the issue and implemented a solution. Users are now reporting successful logins, and we’re actively monitoring the situation.
Oct 13, 13:31 EDT
Update - Our third-party vendor has identified the issue and is currently working on restoring services. During this process, services may be intermittently restored for short periods, but please note that the issue is not yet fully resolved. We will provide another update shortly.
Oct 12, 09:26 EDT
Update - We are continuing to work diligently with our third-party vendor. Thank you for your patience and understanding. We will provide another update shortly
Oct 12, 09:09 EDT
Update - Our vendor has a technical team on-site assessing the issue. We will provide another update as we actively monitor the situation. Thank you for your patience.
Oct 11, 16:30 EDT
Identified - We have identified that the issues are related to the ongoing global outage affecting one of our third-party vendors. Our engineers are actively working on a workaround and are in communication with the service provider to resolve the situation.
Oct 11, 15:10 EDT
Investigating - We are aware that users are experiencing difficulties logging into the Casamba Web and Desktop application. The error message "Unable to connect to the remote server" is being encountered when attempting to log in. We are actively working to resolve this issue as quickly as possible, and we appreciate your patience during this time.

Thank you,
Net Health Team
Oct 11, 12:48 EDT
Oct 13, 2024
Oct 12, 2024
Oct 11, 2024
Oct 10, 2024
Physician faxes not making it back to CliniSign
Resolved - We have successfully resolved this issue with our 3rd party vendor and confirmed that faxes are flowing back into our system as expected.

Thank you,
Net Health team
Oct 10, 09:46 EDT
Update - We are making progress with our 3rd party fax vendor but are still working to ensure the issue is fully resolved. We apologize for the continued inconvenience and greatly appreciate your patience.

Thank you,
Net Health team
Oct 7, 09:33 EDT
Update - We are working with our partner vendor to resolve the issue. We appreciate your continued patience.

Thank you,
Net Health team
Oct 4, 10:00 EDT
Identified - We are aware that clients are experiencing an issue with Physician faxes not making it back to our CliniSign system. We are working as quickly as possible to resolve the issue and apologize for the inconvenience. We appreciate your continued patience.

Thank you,
Net Health team
Oct 3, 13:15 EDT
Hosted Occupational Health - Maintenance on single database server for some test databases
Completed - The scheduled maintenance has been completed.
Oct 10, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 EDT
Scheduled - One of the SQL servers that is used for housing some of the client test database, and some of scheduled SQL jobs will be undergoing maintenance. During this time those test databases will not be accessible, and all scheduled SQL jobs will resume once the server is back online.
Oct 4, 13:17 EDT
Oct 9, 2024
Overnight Financials Job failure
Resolved - This incident has been resolved.

Thank you,
Net Health team
Oct 9, 08:25 EDT
Monitoring - We have resolved the issue affecting the overnight Financials job for multiple clients. We are continuing to monitor the situation.

Thank you,
Net Health team
Oct 7, 09:40 EDT
Update - We are continuing to work to resolve this issue as quickly as possible. We appreciate your continued patience.

Thank you,
Net Health team
Oct 6, 09:03 EDT
Identified - Please be advised that our nightly Financials job, which handles revenue reporting, claims batching, and Business Intelligence data generation, has encountered a failure. As a result, many clients will not have accurate revenue reports or Business Intelligence data available today, Saturday, October 5th.

We apologize for the inconvenience and greatly appreciate your understanding and patience as we work to resolve this issue promptly.

Thank you,
Net Health team
Oct 5, 09:24 EDT
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