Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Update - We are continuing to investigate this issue.
Aug 21, 2026 - 13:22 EDT
Investigating - We are currently investigating an issue affecting Power BI reports in WoundExpert. Users may experience these reports loading slowly or appearing to hang with a spinning indicator that does not complete.
Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.
Update - We've applied a fix for the issue affecting the batch print function in WoundExpert. Batch print jobs are now completing, and we are actively monitoring to confirm the issue is fully resolved.
If you continue to experience issues with batch print jobs, please try resubmitting the job. If it persists, please reach out to Support.
Thank you for your patience, -The Net Health Team
Aug 07, 2026 - 13:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 09:08 EDT
Investigating - We are currently investigating an issue affecting the batch print function in WoundExpert. Users may experience batch print jobs remaining stuck in "Awaiting Completion" status and never completing, regardless of the criteria or documentation view selected.
We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.
Resolved -
This incident has been resolved.
Aug 21, 13:01 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 16, 19:32 EDT
Identified -
The issue has been identified and a fix is being implemented.
Aug 16, 19:23 EDT
Investigating -
We are currently investigating an issue affecting integrations with Tissue Analytics. Some clients may experience delays in new patient admissions being populated within the application due to a disruption with our interface connections. This issue is also impacting the transmission of evaluations from Tissue Analytics into client EMRs.
We are actively investigating the issue to resolve it as soon as possible. We will provide updates as more information becomes available.