Net Health StatusPage
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Jun 14, 2024 - 15:43 EDT
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Apr 12, 2024 - 16:48 EDT
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 27, 2024 - 08:26 EST
Update - We are continuing to work on a fix for this issue.
Feb 19, 2024 - 10:30 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 19, 2024 - 09:02 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 15, 2024 - 14:05 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

Feb 06, 2024 - 15:40 EST
Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/


We apologize for any inconvenience this may cause and thank you for your cooperation.

Jan 04, 2024 - 17:06 EST
Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts


We apologize for any inconvenience this may cause and thank you for your cooperation.

May 25, 2023 - 14:54 EDT
Wound Care (WoundExpert) Operational
Therapy for Hospital & Private Practice (Redoc xFit) Operational
Employee Health & Occupational Medicine (Agility) Operational
FOTO Patient Outcomes Operational
Therapy for SNF and Home Health (Optima) Operational
Wound Imaging (Tissue Analytics) Operational
PointRight Operational
Casamba Skilled Nursing Operational
Therapy for Clinics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance for Net Health Therapy for Clinics 6/15 Jun 15, 2024 13:00 - Jun 16, 2024 20:00 EDT
What is happening?
We will be performing scheduled maintenance for Net Health Therapy for Clinics.


When is it happening?
Maintenance will begin on Saturday 6/15 at 1pm Eastern and conclude on Sunday 6/16 at 8pm Eastern.


What action is required?
Please ensure all activities are completed in the application prior to the beginning of the maintenance period.

On Sunday after 8pm Eastern, we recommend your teams attempt to login and validate all functionality is working as expected. If any issues are found, please reach out to support to log a case.


What is the impact?
All production sites will be impacted and will be down during the above maintenance window.

Thank you,
Net Health team

Posted on May 17, 2024 - 14:42 EDT
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024
Resolved - Net Health Support has not recieved any additional reports of Latency occurring. This incident is resolved.

Please report any new instances to Net Health Support:

https://www.nethealth.com/contact/

Thank you,
The Net Health Team

Jun 14, 15:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 14:09 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 14, 13:36 EDT
Investigating - We are aware some Clients are experiencing latency within the Billing module. We have escalated the issue and are working to resolve the problem as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Jun 14, 10:50 EDT
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - We have not received any additional reports of latency in the Billing application in the last 30 days. This issue is resolved.

Thank you,
Net Health team

Jun 10, 11:34 EDT
Monitoring - Over the weekend, our team added resources and optimized the servers that run our billing features. We have been monitoring performance and are seeing material improvement. We will continue to monitor for the next few days before fully closing this issue.

Thank you
The Net Health Team

May 7, 12:38 EDT
Update - We are continuing to work on a fix for this issue.
Apr 30, 18:01 EDT
Update - We are continuing to work on a fix for this issue.
Apr 30, 11:25 EDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 19:14 EDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 08:32 EDT
Update - We are continuing to work on a fix for this issue.
Apr 26, 15:38 EDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 18:10 EDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 13:23 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 19:55 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 15:28 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 11:10 EDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 15:26 EDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 08:13 EDT
Update - We are continuing to work on a fix for this issue.
Apr 22, 14:26 EDT
Update - Work continues to be done on the Server and Database side to address the Billing module performance issues, and we are continuing to investigate the issue.
Apr 22, 10:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 13:33 EDT
Update - We are continuing to investigate this issue.
Apr 19, 09:40 EDT
Update - We are continuing to investigate this issue.
Apr 18, 13:14 EDT
Update - We are continuing to investigate this issue.
Apr 18, 08:25 EDT
Update - We are continuing to investigate this issue. We thank you for your patience and apologize for the inconvenience.
Apr 17, 07:41 EDT
Update - We are continuing to investigate this issue.
Apr 16, 16:09 EDT
Update - We are continuing to investigate this issue.
Apr 16, 10:28 EDT
Update - We are continuing to investigate this issue.
Apr 16, 08:01 EDT
Investigating - We are aware some clients are experiencing latency within the Billing Module.

We are working as quickly as possible to resolve the issue and appreciate your patience.

Apr 15, 12:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 14:18 EDT
Update - We are continuing to investigate this issue.
Apr 12, 16:46 EDT
Investigating - We are aware some clients are experiencing latency within the Billing Module. When trying to load information, clients are shown a spinning circle and the information does not appear.
We are working as quickly as possible to resolve the issue and appreciate your patience.

Thank you,
Net Health Team

Apr 11, 16:36 EDT
Resolved - This issue has been resolved.

Thank you,
Net Health team

Jun 10, 11:31 EDT
Monitoring - We have implemented additional changes and confirmed that the issue is now resolved based on our testing. We will continue to monitor the situation. If you are still experiencing any issues, please contact Client Support.

We greatly appreciate your patients and understanding.

Thank you,
Net Health team

Jun 5, 21:52 EDT
Update - Be advised that emergency maintenance is scheduled to begin tonight at 9pm ET and conclude by 6am ET tomorrow, 6/6.

During this period, access to Net Health applications, including Care Operations Management (COM) and Point of Care (POC), will be temporarily unavailable for affected clients. This impact is limited to clients within our Azure environment on server EUS-Pod07; all other clients will maintain uninterrupted access to Net Health applications.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding as we work to ensure the continued stability and reliability of our services.

Thank you for your cooperation,
Net Health team

Jun 5, 16:39 EDT
Update - Be advised that emergency maintenance is scheduled to begin tonight at 9pm ET and conclude by 6am ET tomorrow, 6/6.

During this period, access to Net Health applications, including Care Operations Management (COM) and Point of Care (POC), will be temporarily unavailable for affected clients. This impact is limited to clients within our Azure environment on server EUS-Pod07; all other clients will maintain uninterrupted access to Net Health applications.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding as we work to ensure the continued stability and reliability of our services. Thank you for your cooperation.

Jun 5, 14:20 EDT
Update - The overnight change was unsuccessful in resolving the issue. Clients affected may experience issues with some Direct Bill Web claims functionality, cold feeds, and Matrix care integration.

Our teams are continuing to work to restore the Hangfire activities as quickly as possible. We apologize for the inconvenience and appreciate your continued patience.

Thank you,
Net Health team

Jun 5, 08:25 EDT
Identified - We have identified an issue causing Hangfire activities to be offline for some Azure clients. We are implementing an emergency change this evening, 6/4, to restore the Hangfire functionality. We appreciate your patience and apologize for the inconvenience.

Thank you,
Net Health team

Jun 4, 18:13 EDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - We have implemented additional changes and confirmed that the issue is now resolved based on our testing. We will continue to monitor the situation. If you are still experiencing any issues, please contact Client Support.

We greatly appreciate your patients and understanding.

Thank you,
Net Health team

Jun 5, 21:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 EDT
Scheduled - Be advised that emergency maintenance is scheduled to begin at 9pm ET and conclude by 6am ET tomorrow, 6/6. During this period, access to Net Health applications, including Care Operations Management (COM) and Point of Care (POC), will be temporarily unavailable for affected clients.

This impact is limited to clients within our Azure environment on server EUS-Pod07; all other clients will maintain uninterrupted access to Net Health applications.

We apologize for any inconvenience this may cause and sincerely appreciate your patience and understanding as we work to ensure the continued stability and reliability of our services.

Thank you for your cooperation.

Jun 5, 14:39 EDT
Resolved - This issue has been resolved.

Thank you,
Net Health team

Jun 5, 09:14 EDT
Monitoring - We have resolved the issue and have confirmed clients can log in successfully. We will continue to monitor the situation.

Thank you,
Net Health team

Jun 4, 12:49 EDT
Update - We have resolved the issue for some clients and are continuing to work to resolve the issue for all clients. We appreciate your continued patience.

Thank you,
Net Health team

Jun 4, 12:01 EDT
Update - We are receiving additional reports of the error occurring for some clients. Our Platform/IT teams are focused on this issue and working to resolve it as quickly as possible.

Thank you,
Net Health team

Jun 4, 11:20 EDT
Identified - We have resolved the issue for most clients, however some clients are still receiving the error. Our teams are working to ensure all clients are able to launch the application without error.

Thank you,
Net Health team

Jun 4, 11:00 EDT
Update - This issue is being treated with the highest urgency and our teams are working to resolve the issue as quickly as possible. We appreciate your continued patience.

Thank you,
Net Health team

Jun 4, 09:28 EDT
Investigating - We are aware some clients are receiving a '500 Error Message' alert when attempting to launch the Care Operations Management application. Our teams are working as quickly as possible to resolve the issue. We apologize for the inconvenience.

Thank you,
Net Health team

Jun 4, 09:02 EDT
Jun 4, 2024
Jun 3, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Jun 3, 09:13 EDT
Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Jun 2, 15:04 EDT
Update - We are continuing to work diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide another update shortly.
Jun 2, 14:32 EDT
Investigating - Net Health is aware that some clients are currently experiencing a issue when launching the Care Operations Management application, encountering a 'Hmmm...Can't reach this page' error when selecting run. We are actively working to resolve this issue as quickly as possible and thank you for your patience.

Thank you,
Net Health team

Jun 2, 14:01 EDT
Jun 2, 2024
Jun 1, 2024
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Jun 1, 09:11 EDT
Monitoring - We have confirmed the issue is resolved and interface connections have been re-established. We will continue to monitor the situation.

Thank you,
Net Health team

May 31, 15:55 EDT
Investigating - We have identified an issue with our data center that may be impacting interfaces to 3rd party vendors from Net Health Therapy for Clinics. We are working with our vendor to resolve the issue as quickly as possible. We apologize for the inconvenience.

Thank you,
Net Health team

May 31, 14:38 EDT
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team

Jun 1, 09:11 EDT
Monitoring - We have confirmed that the issue is resolved, and clients are now able to log in successfully. We will continue to monitor the situation.
May 31, 16:00 EDT
Update - We’ve received an update from our Data Center vendor who has confirmed a response team has been deployed.
May 31, 14:51 EDT
Identified - We've identified an issue with our Data Center and are actively working with our vendor to resolve it as quickly as possible.
May 31, 14:13 EDT
Investigating - Net Health is aware some clients are receiving the a Time out error and Initconnection error: failed to initialize connection to the server, when accessing the application. We are working as quickly as possible to resolve the issue and apologize for the inconvenience.

Thank you,
Net Health team

May 31, 13:54 EDT