Update - We are aware that AWS may be experiencing issues, which could affect our phone lines. If you’re having trouble reaching us by phone, please visit Spark to submit a case or find self-service solutions: https://www.spark.nethealth.com
Nov 12, 2026 - 15:32 EST
Nov 12, 2026 - 15:32 EST
Update - For WoundExpert and Tissue Analytics. If you emailed Support today and haven’t heard back, please reach out through the In-App Chat in the Resource Center or by phone so we can make sure your request is picked up.
Nov 12, 2026 - 14:54 EST
Nov 12, 2026 - 14:54 EST
Investigating - A Microsoft 365 service disruption is currently affecting email delivery to our support inboxes. Emails sent to support since approximately 12PM ET today may not have been received. Our team is currently investigating if the emails will be able to be recovered.
For urgent issues, please call Support directly at: https://www.nethealth.com/contact/
Microsoft's status page on the issue can be found here: https://status.cloud.microsoft/
We’ll update this notice when email delivery is back to normal.
Nov 12, 2026 - 14:32 EST
For urgent issues, please call Support directly at: https://www.nethealth.com/contact/
Microsoft's status page on the issue can be found here: https://status.cloud.microsoft/
We’ll update this notice when email delivery is back to normal.
Nov 12, 2026 - 14:32 EST
WoundExpert
Operational
ReDoc
Operational
Occupational Health/Employee Health
Operational
FOTO Analytics
Operational
Optima
Operational
Tissue Analytics
Operational
Value-Based Care Solutions
Operational
Casamba Skilled
Operational
TherapySource
Operational
Optima Business Intelligence
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance