Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT
Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening. We currently do not have a timeline for the fix.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
Net Health Client Support has not recieved any further reports of this issue occurring. This Incident is resolved. All ADT interface connections are processing requests as intended.
Thank you, The Net Health Team
Nov 27, 07:41 EST
Monitoring -
A fix has been implemented and ADT messages are now flowing successfully.
Thank you The Net Health Team
Nov 22, 22:12 EST
Identified -
The issue has been identified and a fix is being implemented.
Nov 22, 21:48 EST
Investigating -
Net Health is investigating an ADT interface interruption for some clients. We apologize for the inconvenience and thank you for your patience.
Resolved -
We have identified and corrected the issue causing the '503 Service Unavailable' error. Clients are able to log into Point of Care application again as expected. We greatly appreciate your patience.
Thank you, Net Health team
Nov 22, 15:48 EST
Investigating -
Net Health Therapy for Skilled Nursing and Senior Living is aware that some clients are receiving the following error when trying to access the Point of Care application: 'Service Unavailable: Http Error 503. The service is unavailable.'
Our team has been alerted and is currently working to resolve the issue. Thank you for your patience and understanding!
Monitoring -
We have applied a fix and restored normal application responsiveness. We will continue to monitor the situation.
Thank you, Net Health team
Nov 14, 09:59 EST
Identified -
We have identified the issue and are continuing to work to resolve the problem.
Thank you, Net Health team
Nov 13, 14:39 EST
Investigating -
We are aware some clients are experiencing latency when attempting to access the Billing module in both the Net Health Therapy for Hospitals, Private Practice and Net Health Wound Care applications. We have alerted our IT teams and are working to resolve the issue. We apologize for the inconvenience and appreciate your patience.