Net Health StatusPage Status

Jun 13, 2026

No incidents reported today.

Jun 12, 2026

Resolved - This incident has been resolved.
Jun 12, 16:03 EDT

Monitoring - Our engineering team has requeued. interface pdfs. If there are still visits with the documentation showing as pending or not sent, please reach out to Support.
Jun 12, 11:17 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 12, 09:30 EDT

Update - Our engineering team continues to actively investigate. There is no change in status to report.

We appreciate your patience as we work toward a resolution.
Jun 11, 17:15 EDT

Update - At this time, our engineering team continues to actively investigate. There is no change in status to report.

We appreciate your patience as we work toward a resolution.
Jun 11, 16:05 EDT

Investigating - Net Health is aware of an issue where some users are experiencing latency, in several areas of the applications . Our engineering team is actively investigating and working toward resolution.

We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

Thank you,
The Net Health Team
Jun 11, 15:04 EDT

Medications & Allergy List — Search Errors

Resolved - The medications and allergy search errors in WoundExpert and ReDoc have been resolved. Our engineering team completed the necessary updates and client confirmation has been received that the issue is no longer occurring.

We appreciate your patience throughout this process. If you are still experiencing any issues, please contact Net Health Support.

Thank you,
The Net Health Team
Jun 12, 09:40 EDT

Identified - The root cause of the medications and allergy search errors has been identified and our team is actively working on a resolution.
We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

Thank you,
The Net Health Team
Jun 11, 15:29 EDT

Investigating - Net Health is aware of an issue where some WoundExpert users are experiencing errors when searching for medications and allergies. Our engineering team is actively investigating the root cause.

We will provide updates as they become available. We apologize for the inconvenience and appreciate your patience.

Thank you,
The Net Health Team
Jun 11, 09:09 EDT

Jun 11, 2026

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

Unresolved incident: FOTO Outage June 7th, 2026.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues

Resolved - This incident has been resolved.
Jun 5, 10:05 EDT

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 09:30 EST

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 09:29 EST

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 6, 07:29 EST

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 2, 07:14 EST

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 13:29 EST

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 08:10 EST

Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 17:10 EST

Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 11:14 EST

Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 11:12 EST

Intermittent Login issues to ReDoc

Resolved - This incident has been resolved.
Jun 5, 10:04 EDT

Identified - We are pleased to inform you that our SRE team has identified the root cause of the intermittent login issues and has successfully completed a server restart to resolve the problem. We are no longer experiencing login disruptions.

Our team is continuing to monitor closely to ensure full stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout.

If you continue to experience any issues, please don't hesitate to reach out to our support team.
Apr 27, 14:52 EDT

Update - Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible. We will continue to provide updates as we work to correct the issue.
Apr 27, 13:59 EDT

Investigating - We are currently experiencing an intermittent login issue affecting some clients. Our team is actively investigating and working to resolve this as quickly as possible.

We apologize for the disruption and will notify you once the issue has been resolved. For urgent needs, please contact our support team directly.
Apr 27, 13:00 EDT

CliniSign / Physician Signature Console – Errors & Latency

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jun 5, 09:59 EDT

Monitoring - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins and we're actively monitoring the situation.
Jun 4, 16:36 EDT

Update - Net Health continues to investigate an issue affecting the CliniSign application. Some clinicians are currently unable to select physicians on documents or access the CliniSign Application.

Our team is still actively triaging and working as quickly as possible toward resolution. We will provide another update shortly. We appreciate your continued patience.

Thank you,
Net Health Team
Jun 4, 14:55 EDT

Investigating - Net Health is aware that some users are experiencing errors and latency within the Physician Signature Console in COM and the CliniSign application.

Users are reporting extended load times, "CliniSign is not reachable," and timeout errors.

Our IT team has been alerted and is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work through this.

Thank you,
Net Health Team
Jun 4, 13:50 EDT

Jun 4, 2026

Jun 3, 2026

WoundExpert & ReDoc | Outbound Faxes Stuck in "Processing" Status

Resolved - This incident has been resolved.
Jun 3, 11:33 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 2, 16:55 EDT

Investigating - Net Health is aware of an issue in WoundExpert and ReDoc where outbound faxes are getting stuck in "Processing" status and are not being delivered to recipients. This issue affects both individual and batch fax sending methods, may also impact supporting documentation sent to vendors on connection orders, and appears to be related to our fax provider. Our team is actively digging into the root cause.

In the meantime, we recommend holding off on sending faxes until the issue is resolved. Please note that once resolved, faxes currently stuck in Processing will not self-correct and must be resent manually.

We apologize for any inconvenience and will provide an update as soon as more information is available.

Thank you for your patience.

-The Net Health Team
Jun 2, 15:30 EDT

Jun 2, 2026

Investigating – Optima Applications

Resolved - Our servers have stabilized and we have received no further reports of issues with Optima applications. This issue has been resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
Jun 2, 09:31 EDT

Monitoring - We have identified the issue and a solution has been deployed. Users are already reporting successful logins and improved performance.

We will continue monitoring to ensure full stability.
Jun 1, 12:39 EDT

Investigating - We are currently aware of an issue affecting some clients on Optima's applications. Users may be experiencing the following:

Increased application latency and slow load times.

Timeout errors within the application.

Difficulty logging into the system.

The Net Health team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available.

If you are experiencing issues, please send an email to optima-support@nethealth.com with the subject LATENCY.

We apologize for the inconvenience and appreciate your patience.
Jun 1, 10:19 EDT

Jun 1, 2026

Optima: COM/POC Login Page Access Issue

Resolved - Our servers have stabilized and we have received no further reports of login page issues. This issue has been resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
Jun 1, 11:15 EDT

Monitoring - Net Health is pleased to report that access to the Care Operating Management (COM) and Point of Care (POC) login pages has been restored for affected clients.

As systems continue to fully come back online, some users may notice slower-than-usual load times or brief delays. This is expected and should resolve as services stabilize. Our team is actively monitoring the situation to ensure a smooth recovery.
May 28, 09:33 EDT

Investigating - Net Health is aware that some clients are currently experiencing difficulty accessing the Care Operating Management (COM) and Point of Care (POC) login pages.

Affected users may be seeing one of the following error messages:
• "Hmm, can't reach this page"
• "This site can't be reached"

Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as they become available.

Thank you,
The Net Health Team
May 28, 07:20 EDT

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

Past Incidents