Net Health StatusPage
Optima: Some users unable to login into COM
Monitoring - A fix has been implemented and our team is actively monitoring the results.

We appreciate your patience and understanding.

Thank you,
Net Health Team
May 12, 2026 - 12:11 EDT
Identified - Our team has identified the root cause and updates are currently being applied. We are beginning to receive confirmation of successful logins.

We will continue to monitor and provide a further update once full resolution is confirmed. We appreciate your patience.

Thank you,
Net Health Team
May 12, 2026 - 10:28 EDT
Update - UPDATE:

We have confirmed that this issue is also impacting the Contract Therapy Billing (CTB) module. Some users are currently unable to log in due to the same error.

Our team continues to actively investigate and work toward resolution as quickly as possible. We will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
May 12, 2026 - 09:57 EDT
Investigating - Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) application.

Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."

Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
May 12, 2026 - 08:59 EDT
Intermittent Login issues to ReDoc
Identified - We are pleased to inform you that our SRE team has identified the root cause of the intermittent login issues and has successfully completed a server restart to resolve the problem. We are no longer experiencing login disruptions.

Our team is continuing to monitor closely to ensure full stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout.

If you continue to experience any issues, please don't hesitate to reach out to our support team.
Apr 27, 2026 - 14:52 EDT
Update - Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible. We will continue to provide updates as we work to correct the issue.
Apr 27, 2026 - 13:59 EDT
Investigating - We are currently experiencing an intermittent login issue affecting some clients. Our team is actively investigating and working to resolve this as quickly as possible.

We apologize for the disruption and will notify you once the issue has been resolved. For urgent needs, please contact our support team directly.
Apr 27, 2026 - 13:00 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026

No incidents reported today.

May 12, 2026

Unresolved incident: Optima: Some users unable to login into COM.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Interface Outage
Resolved - This incident has been resolved.
May 6, 07:55 EDT
Update - Our engineering and interface teams have successfully completed the resending of all messages held during the recent interface outage. All patient and account data has been fully processed.

We appreciate your patience throughout this incident and thank you for your continued partnership. Please don't hesitate to reach out if you have any questions or concerns.

The Net Health Team
May 5, 17:44 EDT
Monitoring - Our engineering and interface teams have successfully restored the database connection. The resending of all held messages is actively in progress, and we are working to ensure that all patient and account data is fully processed without delay.
We will continue to monitor the situation closely and provide updates as needed.

Thank you for your patience and continued partnership.
The Net Health Team
May 5, 14:16 EDT
Update - Our engineering team continues to actively work toward a resolution. The issue remains ongoing, and interface messages are still being received but are temporarily unable to post to the database.

Thank you for your continued patience and partnership.

The Net Health Team
May 5, 12:40 EDT
Update - We are continuing to work on a fix for this issue.
May 5, 12:29 EDT
Update - We are continuing to work on a fix for this issue.
May 5, 12:18 EDT
Identified - We are aware of an issue where users may experience interface connectivity failures, including scheduling interfaces, ADT feeds, and account number imports not processing as expected.

Our team has identified the issue and Platform Engineering is actively working on a resolution. All queued interface messages will be replayed automatically once the connection is restored. We will provide an update as soon as a fix is available.

We apologize for the inconvenience and appreciate your patience.

The Net Health Team
May 5, 11:13 EDT
Investigating - We have identified an issue with interface messages posting to the database.
This is impacting the Orders, SIU, ADT, DFT, and Clinical Results interfaces. Messages are currently being received but not processed. We are actively working to resolve the issue, and all failed messages will be reprocessed.  Use downtime processes to maintain patient care.

Our engineering team is actively working to restore the connection as quickly as possible. We sincerely apologize for any disruption this may cause to your operations.
May 5, 10:33 EDT
May 5, 2026
Occupational Health (Agility): Issue with interfaces and electronic prescribing
Resolved - What happened:
Today's outage was caused by a hardware failure at a Microsoft Azure network hub that serves as a connection point between our data center and our cloud infrastructure. While we have redundant network connections designed to automatically maintain service during failures of this type, the redundancy did not engage as expected under today's failure conditions.

How we resolved it:
Our networking team identified the failure, made configuration adjustments to our network routing to work around the degraded Azure infrastructure, and restored connectivity while Microsoft continues their own investigation and remediation on their side. Microsoft has acknowledged the issue is on their end and has an active investigation open.

What we're doing to prevent recurrence:
The routing configuration changes made today improve how our network handles situations where a connection is technically present but not fully responsive — a scenario our previous configuration did not account for. We will continue to monitor the environment closely and are tracking Microsoft's investigation for any additional findings that inform further improvements.
May 5, 15:13 EDT
Monitoring - Connectivity has been restored for clients using interfaces that connect to Net Health servers and clients using electronic prescribing. We are actively monitoring to confirm full stability.

Current status:
Services appear to be functioning normally. We will continue to monitor and will provide a final update once we have confirmed the issue is fully resolved.

Thank you for your patience during this disruption.
May 5, 13:40 EDT
Update - What has been restored:
Network connectivity to our infrastructure has been partially restored. Work continues on full service restoration.
May 5, 12:51 EDT
Identified - We have identified the cause of the connectivity issues affecting interfaces and electronic prescribing.

What we found:
A failure in a network pathway between our data center and cloud infrastructure has been confirmed. Our team is working with our network provider to restore service.

Who is affected:
Clients using interfaces that connect to Net Health servers and clients using electronic prescribing.

Current status:
Restoration is in progress. We will provide an update once service has been restored.
We appreciate your patience and will share further details as they become available.
May 5, 11:16 EDT
Investigating - We are currently investigating an issue affecting connectivity to for interfaces that connect to Net Health servers and for all clients doing electronic prescribing.

What we know:
A network connectivity failure has been identified between our data center and our cloud infrastructure. Our team is actively working to restore service.

Who is affected:
Clients using interfaces that connect to Net Health servers, and clients who do electronic prescribing.

Current status:
Investigation is in progress. We will provide an update as we learn more.
We apologize for the disruption and will share further details as they become available.
May 5, 10:25 EDT
WoundExpert & Therapy (ReDoc) – Units Volume Report Unavailable
Resolved - This incident has been resolved.
May 5, 14:00 EDT
Update - We are continuing to investigate this issue.
Apr 17, 12:44 EDT
Update - We are continuing to investigate this issue.
Apr 17, 12:43 EDT
Investigating - We are currently aware of an issue affecting all WoundExpert clients where the Units Volume report is returning an error and is unable to run. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.

Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Apr 17, 12:00 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
FOTO Issue with ReDoc
Resolved - This incident has been resolved.
May 2, 07:43 EDT
Update - Our SRE team will be deploying the fix this evening at 11:00 PM EST. During the deployment, the ReDoc application will be offline for approximately 15 minutes. Our team will continue to monitor the system following the deployment.

We appreciate your patience and will provide further updates as progress is made.
May 1, 18:17 EDT
Update - Our SRE and IT teams have identified the issue and are actively working to get the correction deployed.

We appreciate your patience and will provide further updates as progress is made.
May 1, 14:57 EDT
Update - Our SRE and IT teams have identified the issue and are actively working to get the correction deployed. We appreciate your patience and will provide further updates as progress is made.
May 1, 13:42 EDT
Update - Our SRE and IT teams have identified the issue and are actively working to get the correction deployed. We appreciate your patience and will provide further updates as progress is made.
May 1, 11:16 EDT
Investigating - We are aware that some clients are currently experiencing an issue when attempting to access the FOTO application within ReDoc. Our SRE and IT teams have been notified and are actively investigating the issue.

We appreciate your patience and will provide updates.
May 1, 08:58 EDT
May 1, 2026
Optima | PCC Therapy Tab — SAML Authentication Error
Resolved - This incident is resolved.
May 1, 08:59 EDT
Monitoring - We have pinpointed the problem and a solution has been applied. Users have reported they are no longer receiving the SAML error when accessing the Therapy Tab within PCC.

We will continue to actively monitor the situation. If you are still experiencing the SAML error, please reach out to Optima-Support@NetHealth.com.

Thank you,
Net Health Team
Apr 30, 09:38 EDT
Investigating - Net Health is aware that some clients are experiencing an issue with the PCC Therapy Tab and Net Health integration. When selecting the Therapy Tab within PCC, affected users are receiving an SAML authentication error. Our team is actively investigating the issue and working toward a resolution.

We apologize for the inconvenience and appreciate your patience while we work to resolve this.

Thank you,
Net Health Team
Apr 29, 14:30 EDT
Apr 30, 2026
Apr 29, 2026
Optima: Some clients experiencing latency in COM
Resolved - We have not received any additional reports of latency. This incident has been resolved. Thank you for your patience.
Apr 29, 15:48 EDT
Monitoring - We have identified the issue and a solution has been deployed. Users are already reporting successful logins and improved performance.

We will continue monitoring to ensure full stability.
Apr 29, 11:05 EDT
Update - We are continuing to investigate this issue.
Apr 29, 10:20 EDT
Investigating - Net Health is aware that some clients are experiencing latency in the Care Operating Management (COM) application, resulting in longer-than-usual page load times and delays when logging into the system.

We are working as quickly as possible to resolve this issue and appreciate your patience in the meantime.

Thank you,
Net Health Team
Apr 29, 09:57 EDT
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