Net Health StatusPage Status

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unresolved incident: Some clients are experiencing latency in Point of Care (POC) Application.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

Unresolved incident: Latency Issues with Patient Record Access in COM for Optima.

Jul 23, 2024

Some clients unable to connect to Patient Level Optional Services API

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jul 23, 07:54 EDT

Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team
Jul 22, 18:02 EDT

Investigating - We are aware that some clients are experiencing issues connecting to the Patient Level Optional Services within Care Operations Management. Users are encountering an error message stating "Unable to connect to Patient Level Optional Service API."

We are actively investigating this issue. We apologize for any inconvenience caused and greatly appreciate your patience as we work to resolve it.

Thank you,
Net Health Team
Jul 22, 16:49 EDT

Jul 22, 2024

WoundExpert and ReDoc Integration Maintenance Scheduled

Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:00 EDT

Scheduled - We will be undergoing scheduled maintenance on our integration technology the evening of July 22nd. We expect one hour of downtime. We have a plan to test and confirm the changes and that messages are flowing successfully post maintenance.

Thank you
The Net Health Team
Jul 18, 13:10 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Microsoft Outage Impacting Net Health Systems

Resolved - All Net Health services including Casamba Skilled have been brought back online and are currently being monitored by our technical teams. Users may resume normal activities.

Please contact Support if you encounter any further issues: https://www.nethealth.com/contact/
Jul 20, 12:21 EDT

Identified - We continue to experience instability with the Casamba Skilled servers. The team is actively working to restore and stabilize them.
Jul 20, 09:07 EDT

Update - Casamba Skilled clients are operational. The SFTP process is not yet online. We will post here when this is brought back up. Please contact Support if you encounter any issues.
Jul 19, 22:49 EDT

Monitoring - All Net Health services have been brought back online and are currently being monitored by our technical teams. Users may resume normal activities.

Please contact Support if you encounter any further issues: https://www.nethealth.com/contact/

Thank you
The Net Health Team
Jul 19, 22:38 EDT

Update - The team has made great progress in bringing Casamba Skilled back online and will continue to work tonight until they do.
We do not yet have an ETA.

Integrations are online for all products and failed messages are reprocessing for ReDoc.

Thank you
The Net Health Team
Jul 19, 21:00 EDT

Update - Integrations are online but we have some HL7 message failures from earlier today that the team is working to reprocess, across many products. We will continue to monitor until fully resolved.
Jul 19, 19:49 EDT

Update - The reporting server for ReDoc and WoundExpert is online.
Jul 19, 19:01 EDT

Update - Optima is now fully online for all clients.

WoundExpert and ReDoc clients may have issues accessing reports. This is on the priority list for resolution.

Casamba Skilled is actively being worked. We do not have timing estimates currently.

Thank you
The Net Health Team
Jul 19, 18:41 EDT

Update - ReDoc is back online.

Therapy for Clinics (formally known as Casamba Clinics) is now online.

We will continue to provide regular updates here until everything is fully restored.
Should you need it, you can find your product's support contact info here: https://www.nethealth.com/contact/

Thank you
The Net Health Team
Jul 19, 18:26 EDT

Update - WoundExpert is back online.

Our technical teams continue to make material progress in a number of other areas.

Thank you
The Net Health Team
Jul 19, 17:44 EDT

Update - UPDATE:
Optima clients in our East data center are back online. Optima clients in the West data center should be online shortly.

Our technical teams continue to make material progress in a number of other areas.

Thank you
The Net Health Team.
Jul 19, 17:21 EDT

Update - UPDATE:
Occupational Health/Employee Health (formally known as Agility) has been brought back online. Clients are encouraged to log in and test their access. Please contact Support if you experience issues: 844-464-9348 option 3 or ehoccmed-support@nethealth.com.

Optima clients in our East data center are expected to be fully restored within the next 30 minutes and Optima clients in our West data center are expected to be fully restored in about an hour.

Our technical teams continue to make material progress in a number of other areas.

We will continue to provide regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team
Jul 19, 17:04 EDT

Update - Our teams continue to work on both EAST and WEST data centers for Optima and Azure for all applications.

Although some clients may be able to log into the applications now, services have not been fully restored yet for those still marked as major or partial outage. Please proceed with caution (creating, documenting and saving data) until we communicate that all services are fully restored for that product.

Thank you
The Net Health Team
Jul 19, 15:36 EDT

Update - iHeal services have been restored and are fully functional.

The teams continue work to bring up the other applications. We do not have timing estimates currently.

Thank you
The Net Health Team
Jul 19, 14:57 EDT

Update - Our teams continue to work through issues for on-prem servers remotely, on site at multiple data centers as well as within Azure. There is no restoration ETA yet.
Due to some servers being back online, users may find that applications could be unstable (up and down). Please proceed with caution (creating, documenting and saving data) until we communicate that all services are fully restored for that product.

Thank you
The Net Health Team
Jul 19, 14:11 EDT

Update - For Optima clients, the launcher site is back up. This does not mean that all Optima clients are up. Only some Optima clients are able to log in right now, but may experience instability as we continue to bring the entire environment back online.

We expect to have full restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team
Jul 19, 13:47 EDT

Update - Our technical cloud team is working on an automated/semi-automated way to remedy affected systems in Microsoft Azure.

We expect to have restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team
Jul 19, 12:39 EDT

Update - Value-Based Care Solutions formerly PointRight and FOTO Analytics are now fully operational.

We will continue to provide regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team
Jul 19, 11:23 EDT

Update - Our technical team has developed a plan to solve the issue within the data centers and in Azure. They have engaged additional resources so work can be done in parallel for faster resolution times.

We expect to have restoration time estimates soon and will provide them here on our status page.

Thank you
The Net Health Team
Jul 19, 11:11 EDT

Update - Our IT team has been taking the following actions:

• Technical resources have been arriving onsite at our data centers to get remote hands on machines to fix them
• Inventorying everything that is affected and completing the steps to batch/divvy up work for restoration
• Restoring operations for pivotal systems

We are committed to providing regular updates here on our status page including estimated restoration times as soon as they are known.

Thank you
The Net Health Team
Jul 19, 10:11 EDT

Update - Our IT teams are working to implement the necessary fixes to restore services.

Thank you
The Net Health Team
Jul 19, 09:01 EDT

Identified - All teams are actively working to restore access to our servers.

Our internal support team is also impacted by this Microsoft outage. There will be a slow response to calls or emails until the outage is resolved.

Thank you
The Net Health Team
Jul 19, 07:42 EDT

Update - We are continuing to investigate this issue.
Jul 19, 07:28 EDT

Update - We are continuing to investigate this issue.
Jul 19, 07:27 EDT

Investigating - Global Microsoft Outage
Microsoft is experiencing a global tech outage, which is impacting Net Health, servers, and our products. This is not considered a security incident.

Engineering and Security teams are working to bring our servers back online and restore user access.

Thank you
The Net Health Team
Jul 19, 07:17 EDT

Jul 19, 2024

IMPORTANT: Feedback Form Submission Issues

Resolved - This incident has been resolved.
Jul 19, 10:29 EDT

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.
Jun 14, 15:43 EDT

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.
Apr 12, 16:48 EDT

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.
Feb 27, 08:26 EST

Update - We are continuing to work on a fix for this issue.
Feb 19, 10:30 EST

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.
Feb 19, 09:02 EST

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.
Feb 15, 14:05 EST

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.
Feb 6, 15:40 EST

Update - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.
Jan 4, 17:06 EST

Identified - The issue has been identified and a fix is being implemented.
May 25, 14:55 EDT

Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.
May 25, 14:54 EDT

Interface Services Interruption

Resolved - This incident has been resolved.
Jul 19, 10:28 EDT

Monitoring - The issue has been resolved. We have confirmed that data is now flowing smoothly. A fix has been implemented, and we are currently monitoring for any further reports of the issue. Thank you for your patience and cooperation.

Net Health Team
Jul 18, 09:07 EDT

Update - We are continuing to investigate the issues.
Jul 17, 18:05 EDT

Update - We are continuing to investigate the interface issues. Thank you for your patience and understanding.
Jul 17, 15:07 EDT

Investigating - Net Health is aware and currently investigating an issue affecting our interface services that could affect demographics, scheduling messages, notes and charges not crossing. Our Engineers are engaged and working to identify and resolve the issue. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team
Jul 17, 13:56 EDT

Issue with Support Email Case Submission tool

Resolved - This incident has been resolved.
Jul 19, 10:27 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 09:19 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 1, 18:25 EDT

Investigating - Net Health is aware of an issue with our support email case submissions platform as requests are not being delivered correctly. Users are not receiving the usual automated confirmation email with a case number or receiving email responses from Support.

In the meantime, please contact Support via Phone or view current status in Communities.

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your patience.

Thank you,
Net Health Team
Jul 1, 15:13 EDT

Jul 18, 2024

Jul 17, 2024

Jul 16, 2024

Technical difficulties affecting third party interfaces

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jul 16, 09:19 EDT

Monitoring - We have resolved the issue and will continue to monitor the situation.

Thank you,
Net Health team
Jul 15, 12:00 EDT

Update - We are continuing to work as quickly as possible to resolve the issue. We appreciate your patience.

Thank you,
Net Health team
Jul 15, 10:42 EDT

Identified - We have identified an issue affecting third party interfaces such as Alinea, Appointment Reminders, Instamed, FOTO, and others. We are working as quickly as possible to resolve the issue.

We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
Jul 15, 09:55 EDT

Jul 15, 2024

Emergency Maintenance for TherapyC - partner products

Completed - The scheduled maintenance has been completed.
Jul 15, 10:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:00 EDT

Scheduled - The TherapyC Gateway, used for various partner product integrations including Kno2, MedBridge, and BioEx will be temporarily offline while we take steps to remedy intermittent connectivity.
Jul 15, 09:47 EDT

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.