Net Health StatusPage Status

Net Health StatusPage

Error: "The requested service could not be activated" in COM and POC

Investigating - Net Health is aware that clients are receiving the following error message "The requested service, 'https://org.therapy.nethealth.com/ROX/WorkplaceService.svc' could not be activated. See the server's diagnostic trace logs for more information." within the application.
Net Health's IT team is actively engaged working on identifying and addressing the issue.

We apologize for the inconvenience and thank you for your patience.
Thank you,
Net Health Team
Sep 21, 2023 - 14:25 EDT

IMPORTANT: Feedback Form Submission Issues

Identified - The issue has been identified and a fix is being implemented.
May 25, 2023 - 14:55 EDT

Investigating - Net Health would like to reinforce to all clients that the Feedback Form for case submission, embedded in the application, is currently not delivering all requests to Net Health Support correctly. Users will notice that, upon submission of a Feedback Form, the usual expected behavior of receiving an automated submission confirmation email with a case number is not happening.
We currently do not have a timeline for the fix.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

http://www.nethealth.com/contacts

We apologize for any inconvenience this may cause and thank you for your cooperation.
May 25, 2023 - 14:54 EDT

Wound Care (WoundExpert) Operational

Therapy for Hospital & Private Practice (Redoc xFit) Operational

Employee Health & Occupational Medicine (Agility) Operational

FOTO Patient Outcomes Operational

Therapy for SNF and Home Health (Optima) Partial Outage

Wound Imaging (Tissue Analytics) Operational

PointRight Operational

Casamba Skilled Nursing Operational

Casamba Clinic Operational

ReDoc Classic Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Unresolved incident: Error: "The requested service could not be activated" in COM and POC.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

FOTO Report Portal and Executive Dashboard failing to update

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Sep 18, 08:42 EDT

Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team
Sep 14, 12:36 EDT

Update - Net Health is actively working towards a fix for updating our process of the Report Portal and Executive Dashboard within the FOTO application.

We will continue to provide updates as we work to resolve the issue as soon as possible.
The Net Health Team
Sep 12, 12:34 EDT

Update - Net Health is still investigating issues with updating process of the Report Portal and Executive Dashboard within the FOTO application, resulting in Q3 data not completed.

We will continue to provide updates as we work to resolve the issue as soon as possible.

The Net Health Team
Sep 5, 16:38 EDT

Identified - Net Health is aware the process responsible for updating the Report Portal and Executive Dashboard within the FOTO application have not completed successfully. We are currently investigating and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience,

The Net Health Team
Aug 31, 14:57 EDT

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Clients not receiving Auto Follow-up Emails

Resolved - This incident has been resolved.
Sep 14, 12:15 EDT

Monitoring - We have implemented a fix and are currently monitoring for any additional reports of the issue.

Thank you,
Net Health Team
Sep 12, 12:57 EDT

Update - Net Health is still investigating the issue with Auto Email Patient Status failed notifications within the FOTO application.

We will continue to provide updates as we work to resolve the issue as soon as possible.

The Net Health Team
Sep 5, 16:46 EDT

Identified - Net Health is aware of an issue where clients are not receiving the Auto Email Patient Status notifications within the FOTO application. We are currently investigating and working to resolve the issue.

We apologize for the inconvenience and thank you for your patience,

The Net Health Team
Aug 31, 12:45 EDT

Sep 13, 2023

No incidents reported.

Sep 12, 2023

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.