Net Health StatusPage
Intermittent Login issues to ReDoc
Identified - We are pleased to inform you that our SRE team has identified the root cause of the intermittent login issues and has successfully completed a server restart to resolve the problem. We are no longer experiencing login disruptions.

Our team is continuing to monitor closely to ensure full stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout.

If you continue to experience any issues, please don't hesitate to reach out to our support team.
Apr 27, 2026 - 14:52 EDT
Update - Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible. We will continue to provide updates as we work to correct the issue.
Apr 27, 2026 - 13:59 EDT
Investigating - We are currently experiencing an intermittent login issue affecting some clients. Our team is actively investigating and working to resolve this as quickly as possible.

We apologize for the disruption and will notify you once the issue has been resolved. For urgent needs, please contact our support team directly.
Apr 27, 2026 - 13:00 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Optima Business Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 21, 2026
Optima: Some clients are currently experiencing an issue with PCC ADT messages not processing.
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
May 21, 09:28 EDT
Monitoring - Our team has been actively working with our 3rd party vendor, PCC, and we have determined that the issue is on PCC's end. We are pleased to share the following progress update they have provided:

-Restoration efforts are currently in progress and being closely monitored, with an estimated completion of end of day today.
-System stability is being validated as access is re-established.
-The estimated maximum impact window for this issue dates back to 5/12/2026 at 4:00 PM EST.
-You will be notified if any additional coordination or support is needed on your end by PCC.

We will continue to keep you informed and will provide confirmation once full restoration has been completed.

We sincerely apologize for any disruption this has caused and truly appreciate your patience as we work through this. Please don't hesitate to reach out if you have any questions in the meantime.

Thank you,
The Net Health Team
May 20, 15:00 EDT
Investigating - Net Health is aware of a current issue affecting ADT Integration for some clients, which is preventing ADT messages from processing as expected.

Our team is actively investigating and working with our 3rd party vendor, PCC, toward a resolution. We sincerely apologize for any disruption this may cause and truly appreciate your patience while we work to address this.

We will provide updates as they become available. If you have any questions in the meantime, please don't hesitate to reach out.

Thank you,
The Net Health Team
May 20, 12:06 EDT
May 20, 2026
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026
Optima: Some users unable to login into COM
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
May 13, 07:42 EDT
Monitoring - A fix has been implemented and our team is actively monitoring the results.

We appreciate your patience and understanding.

Thank you,
Net Health Team
May 12, 12:11 EDT
Identified - Our team has identified the root cause and updates are currently being applied. We are beginning to receive confirmation of successful logins.

We will continue to monitor and provide a further update once full resolution is confirmed. We appreciate your patience.

Thank you,
Net Health Team
May 12, 10:28 EDT
Update - UPDATE:

We have confirmed that this issue is also impacting the Contract Therapy Billing (CTB) module. Some users are currently unable to log in due to the same error.

Our team continues to actively investigate and work toward resolution as quickly as possible. We will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
May 12, 09:57 EDT
Investigating - Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) application.

Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."

Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team
May 12, 08:59 EDT
May 12, 2026
May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

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