Net Health StatusPage
Investigating - The AD Manager Plus functionality, which is used for new user creation and user account retirement, is currently unavailable. We are working to rectify the situation.
Feb 01, 2023 - 09:50 EST
Monitoring - We have successfully resolved the issue.

Thank you,
Net Health team

Jan 30, 2023 - 18:32 EST
Investigating - We are aware users are receiving a message stating "Your connection is not private" when attempting to access the Physician Portal and Physician Admin Site preventing Physicians from e-signing documents. We appreciate your patience as we work to resolve this issue as quickly as possible.

Thank you,
Net Health team

Jan 30, 2023 - 16:01 EST
Wound Care (WoundExpert) Operational
Therapy for Hospital & Private Practice (Redoc xFit) Operational
Employee Health & Occupational Medicine (Agility) Operational
FOTO Patient Outcomes Operational
Therapy for SNF and Home Health (Optima) Operational
Hospice Operational
Wound Imaging (Tissue Analytics) Operational
PointRight Operational
Casamba Skilled Nursing Operational
Casamba Home Health (HealthWyse) Operational
Casamba Clinic Operational
ReDoc Classic Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 1, 2023

Unresolved incident: AD Manager Plus functionality offline.

Jan 31, 2023

No incidents reported.

Jan 30, 2023
Postmortem - Read details
Jan 30, 12:29 EST
Resolved - The issue has been resolved. The cause of the issue was with one of the security certificates that caused the Citrix logins to not go through. The certificates are stored in multiple locations, and it was one of these locations that caused the issue. The issue has been resolved, and further steps are being taken to add extra steps in the checking of the security certificates.
Jan 30, 12:29 EST
Monitoring - Logins have been restored. All users should now be able to log in. We are continuing to monitor the situation. If you are still experiencing issues with logging in, please contact support.
Jan 30, 09:50 EST
Identified - Our IT team has identified the issue and are working on resolving it as we speak.
Jan 30, 09:38 EST
Update - We are continuing to investigate this issue.
Jan 30, 08:08 EST
Investigating - We are currently investigating login errors for hosted users.
Jan 30, 07:46 EST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Resolved - This incident has been resolved. Please reach out to Client Support if you are experiencing any additional issues from this incident.

Thank you,
Net Health Team

Jan 27, 11:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 16:25 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 26, 16:13 EST
Investigating - Net Health is aware of an issue where images are not appearing properly when uploaded into Net Health Wound Care.
Our team is currently investigating the cause and working on a fix.
Thank you for your patience as we work to resolve this issue.

Thank you,
Net Health Team

Jan 26, 16:08 EST
Jan 26, 2023
Resolved - This incident has been resolved. Please reach out to Client Support if you are still experiencing any issues with this incident.
Jan 26, 18:23 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 17:29 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 26, 17:26 EST
Investigating - Net Health is aware of an error message indicating 'Photo upload failed' and upon hitting continue it duplicates an Evaluation.
Our team is currently investigating the cause and working on a fix.
Thank you for your patience as we work to resolve this issue.

Jan 26, 17:23 EST
Resolved - This incident has been resolved.
Jan 26, 08:11 EST
Monitoring - We have identified the problem behavior and are working to develop a fix for the issue. If you need further assistance, please contact support via email at...

acutetherapy-support@nethealth.com
outpatienttherapy-support@nethealth.com
privatepracticetherapy-support@nethealth.com
or woundcare-support@nethealth.com for Woundcare support requests.

We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Dec 4, 10:12 EST
Identified - We have identified the problem behavior and are working to develop a fix for the issue. If you need further assistance, please contact support via email at...

acutetherapy-support@nethealth.com
outpatienttherapy-support@nethealth.com
privatepracticetherapy-support@nethealth.com
or woundcare-support@nethealth.com for Woundcare support requests.

We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Oct 10, 14:49 EDT
Investigating - Please be aware we are experiencing technical difficulties with our in-app Feedback/Case submission function within the Net Health Therapy for Hospitals–Acute, Hospitals–Outpatient, Private Practice application. If you need assistance from Net Health Support, please submit a case via email to one of the following email addresses -

acutetherapy-support@nethealth.com
outpatienttherapy-support@nethealth.com
privatepracticetherapy-support@nethealth.com

We apologize for the inconvenience and appreciate your patience as we work quickly to resolve this issue.

Thank you,
Net Health team

Oct 7, 16:38 EDT
Jan 25, 2023
Resolved - Thank you for your patience and we apologize for the inconvenience as we worked alongside our vendor to resolve this issue.
All emails should now be associated with a ticket in our EHR ticketing platform to be followed up on.

Jan 25, 19:58 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 19:30 EST
Update - We are continuing to investigate this issue.
Jan 24, 19:03 EST
Update - We are continuing to investigate this issue.
Jan 24, 19:02 EST
Investigating - Net Health is currently experiencing an issue in Office 365 that is preventing Emails for Net Health boxes from auto-routing to our ticketing EHR. We are currently investigating the issue.
In the meantime, Customers may be getting a bounce-back message and Cases from Emails received are not being created.

Please call client support for urgent assistance.
(Phone numbers are located on the Net Health website: www.nethealth.com under the Contacts tab.)

Jan 24, 18:46 EST
Jan 24, 2023
Resolved - We identified the offending servers causing the issue and resolved the issue with server reboots.

Thank you,
Net Health team

Jan 24, 16:56 EST
Identified - We have identified the cause of the error and are working with our vendor to resolve the issue. We appreciate your continued patience.

Thank you,
Net Health Team

Jan 13, 16:20 EST
Investigating - We are aware that some clients are receiving an error "tableauidentity.casamba.net refused to connect" when attempting to login to the Casamba Skilled Analytics Site. We have engaged our resources and are working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health Team

Jan 13, 13:08 EST
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 EST
Scheduled - We will be performing maintenance for both the Net Health Therapy and Net Health Woundcare applications this Saturday, 1/21/2023, beginning at 9pm and concluding at 12am Eastern. During this time, any clients using the Net Health Billing system will not be able to login to Billing until the maintenance period has concluded. Financial reports will be delayed and are expected to be available by mid-day Sunday, 1/22/2023.

Thank you for your patience during this time,
Net Health Team

Jan 20, 14:03 EST
Jan 21, 2023
Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.