Net Health StatusPage
Issue with latest Citrix Workspace 2503 - Affecting hosted and self-hosted using Citrix
Investigating - We are aware of an issue with the latest Citrix Workspace client causing rendering issues. We recommend only using the current LTSR (Long Term Service Release) version, 2402.

To revert to the correct Citrix Workspace Client, have your IT follow the steps below:
1. Uninstall Net Health Citrix Driver.
2. Uninstall Citrix Workspaces.
3. Install Citrix Workspaces 2402 LTSR. https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html?srsltid=AfmBOoougpc1nA4JW4C-KOOtDCY2iL7vvyDoYCdWLT2EnJOrf4UjRS4A
4. Re-install Net Health Citrix Driver.

Citrix Drivers per Agility version:
11.9 - 11.11 https://nethealth.sharefile.com/d-s92714d9f0e39448faa6b7d8494a3e448
11.12- 11.14 https://nethealth.sharefile.com/d-s3e34a48a847c408d93b810b11dfb22a9
11.15 -11.17 https://nethealth.sharefile.com/public/share/web-sf73c4243b522439096a84c837e3c3ab3

Older version 11.0 - 11.8 : https://nhsinc.sharefile.com/d-s05d95675e600493c98f5085359e97c3d
Jun 03, 2025 - 12:25 EDT
Some clients are missing the billing icon in Revenue Cycle Management (RCM FoxPro)
Monitoring - We've pinpointed the problem and a solution has been applied. Users have reported successful logins, and we're actively monitoring the situation.
Jun 10, 2025 - 10:16 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 2025 - 09:11 EDT
Investigating - Net Health is aware that some clients are missing the billing icon in Revenue Cycle Management (RCM FoxPro).

We are actively working to resolve this issue as quickly as possible and appreciate your patience during this time.

Thank you,
The Net Health Team
Jun 09, 2025 - 15:27 EDT
Business Intelligence Application Now Available
Monitoring - We’re pleased to inform you that the Business Intelligence application is once again available.

To ensure data accuracy and reliability, we performed a rollback of the environment. You can now access the application utilizing the existing URL and password.

If you have any questions or urgent needs during this time, please don’t hesitate to reach out to our support team at optima-support@nethealth.com. We’re here to help.

Thank you for your understanding and continued partnership.

Thank you,
Net Health Team
Jun 07, 2025 - 15:39 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Temporary outage for a subset of clients using VPN interfaces
Completed - The scheduled maintenance has been completed.
Jun 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 18:59 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:16 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:11 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:10 EDT
Scheduled - As part of planned infrastructure enhancements, we will be performing scheduled maintenance to transition VPN interfaces. This update will impact a subset of clients whose data is routed through specific VPN connections.

During the maintenance window, there may be a brief interruption in VPN connectivity for those clients. Transactions will queue during the downtime and automatically process once connectivity is restored—no action is required on your end.
We anticipate minimal impact and no data loss.

If you have any questions or want to confirm whether your environment is affected, please reach out to Support.

Thank you for your continued partnership,
-The Net Health Team
Jun 18, 16:30 EDT
Jun 19, 2025
Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
ADT Interface Messages Not Processing for Some Clients
Resolved - This incident has been resolved.
Jun 13, 13:24 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 10:28 EDT
Investigating - We are currently aware of an issue where ADT Interface messages are not processing for some Optima clients. Our team is actively investigating and working diligently to resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you,
The Net Health Team
Jun 13, 10:00 EDT
Occupational Health: Hosted Clients - Issue with servers affecting ability to launch apps
Resolved - This issue has been resolved. All users should be able to log in and access the application.
Jun 13, 13:19 EDT
Investigating - Our IT team is currently investigating the issue of no apps showing after logging in for some users. We apologize for the inconvenience and are working diligently to get this resolved as soon as possible.
Jun 13, 12:30 EDT
Jun 12, 2025
ADT Interface Messages Not Processing for Some Clients
Resolved - Net Health has not received any further reports regarding this issue. The incident is considered resolved.
Jun 12, 14:36 EDT
Identified - We've identified the root cause and are actively implementing a solution. We're now seeing messages import successfully and are closely monitoring the progress.
Jun 11, 15:37 EDT
Investigating - We are currently aware of an issue where ADT Interface messages are not processing for some Optima clients. Our team is actively investigating and working diligently to resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you,
The Net Health Team
Jun 11, 14:22 EDT
Jun 11, 2025
Planned CliniSign Maintenance for Cloud Migration – Wednesday, June 11
Completed - The scheduled maintenance has been completed.
Jun 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 02:00 EDT
Scheduled - Net Health will be migrating the CliniSign application to the cloud beginning at 2:00 AM EST on Wednesday, June 11. The maintenance window is expected to last no more than 5 hours, with completion anticipated by 7:00 AM EST.

During this time, the CliniSign platform will be temporarily unavailable.

Please note:
No changes have been made to CliniSign functionality.
All existing workflows will remain the same after the migration.

We apologize for any inconvenience and appreciate your patience as we work to enhance the performance and scalability of the CliniSign platform.

Thank you,
The Net Health Team
Jun 9, 15:29 EDT
Jun 10, 2025

Unresolved incident: Some clients are missing the billing icon in Revenue Cycle Management (RCM FoxPro).

Jun 9, 2025
Unable to Login to Contract Therapy Billing (CTB FoxPro)
Resolved - This incident has been resolved.
Jun 9, 15:22 EDT
Monitoring - A fix for FoxPro has been implemented and we are monitoring the results.
Jun 8, 10:41 EDT
Investigating - Net Health is aware that clients are unable to access Contract Therapy Billing (CTB FoxPro).

We are actively working to resolve this issue as quickly as possible and appreciate your patience during this time.

Thank you,
The Net Health Team
Jun 7, 15:38 EDT
ADT Interface Messages Not Processing for Some Clients
Resolved - This incident has been resolved.
Jun 9, 09:59 EDT
Monitoring - A fix has been implemented and we are monitoring results.
May 30, 10:36 EDT
Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful messages and we're actively monitoring the situation.
May 30, 10:03 EDT
Investigating - We are currently aware of an issue where ADT Interface messages are not processing for some Optima clients. Our team is actively investigating and working diligently to resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

Thank you,
The Net Health Team
May 30, 09:10 EDT
Maintenance for Optima Business Intelligence – This Weekend
Resolved - This incident has been resolved.
Jun 9, 08:24 EDT
Monitoring - Dear Valued Client,

We want to inform you that the Optima Business Intelligence application will be undergoing unscheduled maintenance this weekend due to unforeseen issues encountered during our cloud migration.

Starting this evening, the Business Intelligence application will be unavailable. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work to resolve these issues and ensure data accuracy and reliability.

Our team is actively working to ensure a smooth resolution, and we will notify you as soon as the application is back online. You can expect a follow-up communication from us on Monday, June 9 with an update.

If you have any questions or urgent needs during this period, please don’t hesitate to reach out to our support team at optima-support@nethealth.com.

Thank you for your understanding and continued partnership.

Warm regards,
Tara Buszek
SVP, Business Operations
Net Health Rehab Therapy
Jun 6, 16:30 EDT
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