We want to thank you for your patience as we’ve worked through the recent latency issues affecting Optima. We know how important speed and reliability are to your daily workflows and the delivery of care.
The good news: our team has identified several underlying issues that were causing latency within the application. Fixes are already underway, and we anticipate all updates to be deployed by October 10th. These improvements are designed to restore the fast, dependable performance you expect and deserve.
We truly appreciate your partnership and understanding as we’ve worked through this challenge together.
Thank you, Net Health Team
Posted Oct 02, 2025 - 17:38 EDT
Update
We have identified an issue contributing to the latency within the COM module in Optima and are deploying a fix in the upgrade you will receive this week to resolve it. This update is expected to reduce observed latency when using COM.
If you continue to experience any latency after Friday, please report it immediately by submitting a support case to Optima-Support@NetHealth.com with "Latency" in the subject line.
Posted Sep 16, 2025 - 15:43 EDT
Update
Status Update: COM Module Latency in Optima
We are actively monitoring reports of latency when accessing and navigating the COM module in Optima. Our engineering team has identified a contributing issue and is working diligently on a resolution, with a fix targeted for deployment during the week of September 15.
To assist in expediting troubleshooting, please: Include “Latency” in the subject line when submitting a support case to Optima at Optima-Support@NetHealth.com Attach full screenshots of your Task Manager (Processes and Memory tabs)
These details will help our team identify root causes and recurring patterns more efficiently.
Posted Sep 09, 2025 - 17:23 EDT
Identified
We are currently investigating reports of latency when accessing and navigating the COM module in Optima. Our engineering teams have identified an issue contributing to the slowdown and are actively working to resolve it.
To help expedite troubleshooting, please include "Latency" in the subject line when submitting a support case to Optima-Support@NetHealth.com, and attach full screenshots of your Task Manager (Processes and Memory tabs). These details will help us identify patterns more efficiently.
We appreciate your patience and will provide updates as progress is made.
Posted Sep 05, 2025 - 17:20 EDT
Investigating
Net Health is aware that some clients are experiencing latency issues when accessing and navigating through the COM application, including delays in the login window loading.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with “Latency” noted in the subject line to help us triage efficiently. In your email, kindly include:
Site name Number of users affected Timestamp(s) when the issue was experienced
We sincerely appreciate your patience and understanding as we work to address this matter.