Our BI vendor, Sisense, has identified and disabled an internal server process that was impacting the performance of e-cube builds. Since this change, we have observed noticeable improvements in performance.
In addition, Sisense has implemented automated handling of build failures to ensure timely rebuilds. These updates are designed to prevent rebuilds from occurring during business hours, thereby reducing latency and minimizing disruption to users.
Thank you, Net Health Team
Posted Oct 03, 2025 - 17:31 EDT
Monitoring
We are aware that the recent migration of our BI solution to the Sisense Cloud introduced latency and performance issues. At this time, the latency concerns appear to be resolved.
Our leadership team has escalated the remaining performance concerns directly with Sisense, and we continue to work closely with them on a daily basis to identify the root cause and ensure consistent system performance moving forward.
Net Health remains committed to fully restoring system reliability and will continue to provide updates as more information becomes available.
Thank you for your continued patience and partnership.
Posted Oct 01, 2025 - 14:59 EDT
Update
Net Health is aware of ongoing performance issues in the BI environment that may affect dashboard loading and report processing. Our team is working to resolve these issues as quickly as possible and will provide updates as they become available.
Posted Sep 29, 2025 - 13:12 EDT
Investigating
We’re pleased to share that the BI environment has been successfully migrated to the new production platform.
We are currently aware of and actively investigating intermittent post-migration latency and dashboard loading issues. Our team is working to resolve these as quickly as possible.
Important: Designer license users should now access the environment via the new URL: https://optima-hcs-prod.sisense.com Please update any bookmarks, saved links, and relevant IP whitelist settings accordingly.
If you experience any issues, reach out to us at: optima-proserv@nethealth.com. We appreciate your patience and understanding as we address these matters.