Optima – Migration Update

Incident Report for Net Health StatusPage

Investigating

We’re pleased to share that the BI environment has been successfully migrated to the new production platform.

We are currently aware of and actively investigating intermittent post-migration latency and dashboard loading issues. Our team is working to resolve these as quickly as possible.

Important: Designer license users should now access the environment via the new URL:
https://optima-hcs-prod.sisense.com
Please update any bookmarks, saved links, and relevant IP whitelist settings accordingly.

If you experience any issues, reach out to us at: optima-proserv@nethealth.com. We appreciate your patience and understanding as we address these matters.

Thank you,
The Net Health Team

Posted Aug 25, 2025 - 12:20 EDT

This incident affects: Optima.