A fix has been implemented and we are monitoring the results.
Posted Apr 29, 2024 - 19:14 EDT
Investigating
We are receiving reports of Net Health Therapy for Hospital and Private Practice users experiencing latency/slowness throughout the application. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.
Thank you, Net Health team
Posted Apr 29, 2024 - 17:20 EDT
Monitoring
We have resolved the issue and will continue to monitor the situation.
Thank you, Net Health Team
Posted Apr 25, 2024 - 17:04 EDT
Identified
We are receiving reports that some clients experiencing latency throughout the Net Health Therapy for Hospitals, Private Practice application. We are working to resolve the issue as quickly as possible and apologize for the inconvenience.
Thank you, Net Health team
Posted Apr 25, 2024 - 15:24 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2024 - 19:53 EDT
Identified
We have identified the issue and are working as quickly as possible to resolve it.
As a result of the latency, some users may not be able to view 'Treating Therapists' when attempting to schedule patients.
We apologize for the inconvenience and appreciate your continued patience.
Thank you, Net Health team
Posted Apr 24, 2024 - 16:19 EDT
Investigating
We are aware some clients are experiencing general latency throughout the Net Health Therapy for Hospital and Private Practice as well as Net Health Wound Care. We are working as quickly as possible to resolve the issue. We appreciate your patience.
Thank you, Net Health Team
Posted Apr 24, 2024 - 15:43 EDT
This incident affected: Wound Care (WoundExpert) and Therapy for Hospital & Private Practice (Redoc xFit).