Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you, Net Health team
Posted Apr 03, 2025 - 15:01 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 02, 2025 - 14:05 EDT
Identified
We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Posted Apr 02, 2025 - 13:57 EDT
Investigating
We are aware that some clients are encountering errors when attempting to log in and while navigating the Care Operations Management application. The following messages have been reported: "The HTTP Service located at https://ORG.therapy.nethealth.com/ROX/DomainModelQueryService.svc is unavailable" and "503 Error."
Please know that we are actively working to resolve this issue as quickly as possible and appreciate your patience during this time.