Issue with latest Citrix Workspace 2503 - Affecting hosted and self-hosted using Citrix

Incident Report for Net Health StatusPage

Resolved

We've been able to roll out a change to the launcher (Agility Suite) that then fixes the issues with the latest Citrix Workspace versions.

The launcher would close when you clicked out of it, and has been working fine for years this way. With the latest Citrix Workspace, when it would open the launcher, it was triggering it to think it was then clicked out of, causing the launcher to then close. We have changed the launcher to no longer close when you click out of it and have add an X button in the top right if you do need to close it. This has already been rolled out to all hosted servers.

Posted Oct 03, 2025 - 13:27 EDT

Investigating

We are aware of an issue with the latest Citrix Workspace client causing rendering issues. We recommend only using the current LTSR (Long Term Service Release) version, 2402.

To revert to the correct Citrix Workspace Client, have your IT follow the steps below:
1. Uninstall Net Health Citrix Driver.
2. Uninstall Citrix Workspaces.
3. Install Citrix Workspaces 2402 LTSR. https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html?srsltid=AfmBOoougpc1nA4JW4C-KOOtDCY2iL7vvyDoYCdWLT2EnJOrf4UjRS4A
4. Re-install Net Health Citrix Driver.

Citrix Drivers per Agility version:
11.9 - 11.11 https://nethealth.sharefile.com/d-s92714d9f0e39448faa6b7d8494a3e448
11.12- 11.14 https://nethealth.sharefile.com/d-s3e34a48a847c408d93b810b11dfb22a9
11.15 -11.17 https://nethealth.sharefile.com/public/share/web-sf73c4243b522439096a84c837e3c3ab3

Older version 11.0 - 11.8 : https://nhsinc.sharefile.com/d-s05d95675e600493c98f5085359e97c3d

Posted Jun 03, 2025 - 12:25 EDT

This incident affected: Occupational Health/Employee Health.