ASTL\NZL TA Clients: Error when accessing the Web Portal or the Mobile App

Incident Report for Net Health StatusPage

Resolved

The issue impacting Tissue Analytics ASTL\NZL users’ inability to access the Web Portal or the Mobile App has been resolved.

We Thank You for your patience and apologize for the inconvenience.

The Net Health Team

Posted Jun 01, 2023 - 18:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 01, 2023 - 17:50 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 01, 2023 - 17:47 EDT

Investigating

Net Health is aware of Tissue Analytics Australia and New Zealand clients experiencing an infinite loading error when accessing the web portal or the mobile app. We are actively investigating the issue.

We apologize for the inconvenience and thank you for your patience.

Thank you,
The Net Health Team

Posted Jun 01, 2023 - 17:22 EDT

This incident affected: Wound Imaging (Tissue Analytics).