Net Health Support has not received any additional reports of the issue. This incident is resolved.
Thank you, Net Health team
Posted Oct 07, 2026 - 08:38 EDT
Monitoring
We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Thank you, Net Health Team
Posted Oct 06, 2026 - 16:36 EDT
Update
We are currently investigating an issue that may be preventing some users from logging in to Optima COM, Contract Therapy Billing (CTB), and Point of Care (POC).
In COM, affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Users of CTB and POC may be unable to sign in or may see login errors. Some users who were already signed in may also be signed out and unable to log back in.
Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.
We will provide an additional update as soon as more information is available.
Thank you for your patience, The Net Health Team
Posted Oct 06, 2026 - 16:01 EDT
Investigating
We are currently investigating an issue that may be preventing some users from logging in to Optima COM.
Affected users may see an "SSO Authentication cancelled" error, a file download prompt for "giftrap.client," or a "Single Sign-On: Loading" window that does not finish. Some users who were already signed in may also be signed out and unable to log back in.
Our team is actively reviewing the cause of these authentication failures and working to restore access as quickly as possible. No action is required from your staff at this time.
We will provide an additional update as soon as more information is available.