ADT messages not crossing into ReDoc and WoundExpert

Incident Report for Net Health StatusPage

Resolved

This incident is resolved.

Thank you,
Net Health team

Posted Aug 14, 2024 - 09:22 EDT

Update

All backlogged messages have been processed. We will continue to monitor the situation.

Thank you,
Net Health team

Posted Jul 22, 2024 - 16:07 EDT

Monitoring

We are continuing to monitor the processing of backlogged messaged and will continue to update here until all messages have been processed.

Thank you,
Net Health team

Posted Jul 22, 2024 - 12:30 EDT

Identified

The team is continuing to triage this issue and messages have started to flow through the process. We will continue to update here on our status page until all backlogged messages have been processed.

Thank you
The Net Health Team

Posted Jul 22, 2024 - 10:37 EDT

Investigating

We are aware that ADT Messages are not crossing into the ReDoc and WoundExpert systems. We are working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Thank you,
Net Health team

Posted Jul 22, 2024 - 09:19 EDT

This incident affected: WoundExpert and ReDoc.