The issue affecting document transmission for clients using ClinDoc interfaces has been identified and documents are processing. As of approximately 7:00 PM ET on Friday, August 29, documents stopped crossing as expected.
Our engineering teams have confirmed that all documentation from over the weekend has processed. Documents from today will continue to process throughout the day. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption. We’ll provide further updates as progress is made.
Thank you for your patience and understanding.
Thank you, Net Health Team
Posted Sep 02, 2025 - 15:55 EDT
Identified
The issue affecting document transmission for clients using ClinDoc interfaces has been identified. As of approximately 7:00 PM ET on Friday, August 29, documents have not been crossing as expected. Our engineering teams have initiated the reprocessing of this documentation. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption. We’ll provide further updates as progress is made.
Thank you for your patience and understanding.
Thank you, Net Health Team
Posted Sep 02, 2025 - 12:53 EDT
Update
We are continuing to investigate this issue.
Posted Sep 02, 2025 - 10:21 EDT
Investigating
Net Health is currently investigating an issue affecting document transmission for clients using ClinDoc interfaces. As of approximately 7:00 PM ET on Friday, August 29, documents have not been crossing as expected. Our engineering teams are actively working on a resolution to restore normal document flow. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption. We’ll provide further updates as progress is made. Thank you for your patience and understanding.