Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 08, 2024 - 17:00 EST
Scheduled
We are excited to announce that Net Health Support will be upgrading to a new telephony system on Friday, November 8th, starting at 5 PM ET. This upgrade will introduce enhanced features, including the ability to request a callback during peak times if wait times exceed two minutes, or leave a voicemail for follow-up.
Please note that when you call us, the messaging and options may be slightly different. During the transition period from 5 PM to 9 PM ET, if you experience any difficulty reaching us by phone, we encourage you to email us, and we will respond promptly. In your email, please let us know if you'd prefer a callback or if an email response will suffice.
We appreciate your patience and understanding as we implement these improvements. Our goal is to provide you with a seamless and exceptional live support experience.
Thank you for your continued trust in Net Health.
Posted Nov 07, 2024 - 10:19 EST
This scheduled maintenance affected: WoundExpert, ReDoc, Occupational Health/Employee Health, FOTO Analytics, Optima, Tissue Analytics, Value-Based Care Solutions, Casamba Skilled, and TherapySource.