Net Health identified an issue caused by a global outage affecting one of our third-party vendors. This led to delays in processing emails sent to our email-to-case inboxes in Salesforce.
We’ve confirmed: Outbound email service was restored at 09:00 UTC on June 27 Inbound email service was restored at 12:04 UTC on June 27
Both services are now stable, and we are actively monitoring their performance. Our teams are working diligently to address delayed cases as quickly as possible.
Due to the backlog, some duplicate cases may have been created, and clients may receive duplicate case notifications.
We sincerely apologize for the disruption. The issue was caused by a service degradation with our email provider. We understand how critical timely communication is and we appreciate your patience and understanding as we continue to resolve the impact.
Thank you, Net Health team
Posted Jun 27, 2025 - 17:18 EDT
This incident affected: WoundExpert, ReDoc, Occupational Health/Employee Health, FOTO Analytics, Optima, Tissue Analytics, Value-Based Care Solutions, Casamba Skilled, and TherapySource.