We have implemented a solution to restore Report generation and Document printing functionality. We are continuing to work to ensure the problem is permanently resolved and will continue to monitor the situation.
Thank you, Net Health team
Posted Aug 18, 2024 - 19:50 EDT
Identified
We have identified the problem and are working to implement a solution.
Thank you, Net Health team
Posted Aug 18, 2024 - 12:06 EDT
Update
We have confirmed this issue is also affecting the ability to print Documents and generate the Hotlist for the small set of clients experiencing the report loading problem. This is critical priority and our teams are focused on resolving this issue as quickly as possible. We appreciate your continued patience.
Thank you, Net Health team
Posted Aug 18, 2024 - 11:20 EDT
Investigating
We are aware some clients are unable to open and generate reports in the COM application. We are working as quickly as possible to resolve the error and apologize for the inconvenience.