Some Optima clients are experiencing issues logging into Unity and COM.

Incident Report for Net Health StatusPage

Monitoring

We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.

Posted Oct 13, 2026 - 08:42 EDT

Investigating

Net Health is aware that some clients are experiencing errors when attempting to log in to and navigate within the Care Operations Management (COM) and Unity applications.

Users are reporting the following error:
"A network-related or instance-specific error occurred while establishing a connection to SQL Server."

Our team is actively working to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Posted Oct 13, 2026 - 08:21 EDT

This incident affects: Optima.