Uploaded Images Stuck in an Infinite Analysis Error and not Producing Measurements

Incident Report for Net Health StatusPage

Resolved

The issue with Uploaded Images Stuck in an Infinite Analysis Error and not Producing Measurements has been resolved.

We thank you for your patience and apologize for the inconvenience.

The Net Health Team

Posted Jun 02, 2023 - 13:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 02, 2023 - 13:16 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 02, 2023 - 10:32 EDT

Investigating

Net Health is aware that Tissue Analytics users are seeing uploaded images stuck in an infinite analysis error and not producing measurements.
We are actively investigating the issue.
We apologize for the inconvenience and thank you for your patience.

Thank you,
The Net Health Team

Posted Jun 02, 2023 - 09:59 EDT

This incident affected: Wound Imaging (Tissue Analytics).