The issue impacting the timely visibility of patient updates sent through interfaces (including ADT and SIU messages) has been resolved.
Earlier today, some facilities experienced delays where interface messages were successfully sent and acknowledged but did not immediately appear in WoundExpert. Our teams identified the cause, restored normal processing, and completed the necessary reprocessing to ensure affected updates were fully reflected in the application.
At this time, interfaces are operating normally, queues are clear, and new messages are processing as expected. We will continue to monitor closely to ensure ongoing stability.
If you continue to experience any issues or notice missing updates, please contact Support for assistance.
Thank you for your patience, – The Net Health Team
Posted Jan 22, 2026 - 19:27 EST
Identified
We are currently investigating an issue that is impacting the timely visibility of patient updates sent through interfaces (such as ADT messages).
At this time, some facilities may notice that patient admissions, transfers, or updates appear to send successfully but are not showing in WoundExpert as expected. This may result in missing or delayed patient records within the application.
Our teams are actively working to restore normal processing and ensure all affected updates are fully reflected in WoundExpert.