Microsoft has deployed updates and services are beginning to come back online for some clients. However, we are still aware that some clients are unable to login, and our team continues to actively triage. We are monitoring the situation closely and will provide further updates as restoration progresses.
We are aware that you may be unable to access the application at this time. This is due to a confirmed Microsoft Azure outage in the Eastern US region that is affecting many service providers, including us.
Microsoft has identified a suspected triggering deployment and a rollback is actively underway across the affected availability zones (AZs). They have advised us that traffic is being rebalanced within the region.
We are standing by to verify our systems the moment Microsoft clears the incident. We will provide further updates as soon as more information becomes available.
Thank you for your patience
Posted Apr 24, 2026 - 15:41 EDT
Identified
Microsoft has deployed updates and services are beginning to come back online for some clients. However, we are still aware that some clients are unable to login, and our team continues to actively triage. We are monitoring the situation closely and will provide further updates as restoration progresses.
We are aware that you are currently unable to access the application at times. This is due to a confirmed Microsoft Azure outage in the US region that is affecting many service providers, including us.
Since this is a platform-level issue at Microsoft, the resolution is currently in their hands. They have reported that they are taking steps to stabilize the affected services.
We are standing by to verify our systems the moment Microsoft clears the incident. We will provide further updates as soon as more information becomes available.
Thank you for your patience
Posted Apr 24, 2026 - 14:07 EDT
Update
We are aware of an issue currently impacting WoundExpert and ReDoc due to a Microsoft Azure outage affecting the East US region. Clients may experience inability to access the application, intermittent save issues, provisioning and connectivity disruptions, and inconsistent behavior where access may work for some users but not others. Our team remains actively engaged with Microsoft and will provide updates as new information becomes available.
Thank you for your continued patience. The Net Health Team
Posted Apr 24, 2026 - 12:56 EDT
Update
Our collaboration with Microsoft on this issue is ongoing, and we remain committed to reaching a resolution as quickly as possible. We will continue to keep you informed as new developments arise.
Thank you for your patience.
Posted Apr 24, 2026 - 11:50 EDT
Update
Efforts with Microsoft are ongoing as we continue to address this issue. Our team remains engaged and committed to resolution — we will keep you posted as updates become available.
Thank you for your continued patience as we work diligently toward a resolution.
Posted Apr 24, 2026 - 10:49 EDT
Update
Work with Microsoft is ongoing as we navigate several open dependencies on their end. Our team is fully engaged and focused on driving this to resolution. We will provide another update as developments occur.
Thank you for your patience as we work though resolving this issue.
Posted Apr 24, 2026 - 09:52 EDT
Update
We are actively engaged with Microsoft and are currently working through several dependencies as we await updates from their team. We are continuing to drive toward resolution and will keep you informed as we receive new information.
Thank you for your patience
Posted Apr 24, 2026 - 08:55 EDT
Update
We are continuing to investigate this issue.
Posted Apr 24, 2026 - 08:29 EDT
Investigating
We are aware of an issue currently impacting access to WoundExpert and ReDoc. Our Engineering and SRE teams are actively investigating and working to restore full functionality as quickly as possible.
We will provide additional updates as soon as more information becomes available.