Tissue Analytics systems are now fully operational. You may still notice a few images without measurements if they were processed during the outage window. Our teams are actively identifying and reprocessing any remaining images affected by the disruption.
If you come across images that appear stuck or missing measurements, please reach out to TA Support and include your site name and a few example image IDs. We’ll take care of reprocessing them right away.
Thank you for your patience and understanding as we wrap up these final remediation steps.
-The Net Health Team
Posted Oct 21, 2025 - 10:38 EDT
Investigating
Net Health is aware of an issue affecting multiple clients where selecting the wound evaluation PDF displays a “503 Service Temporarily Unavailable” error.
Our team has identified that AWS experienced temporary resource latency overnight, which impacted the imaging process within Tissue Analytics. While systems have since stabilized and image analysis is now processing as expected, we are continuing to investigate the issue affecting PDF generation and display errors.
There may be a small number of wound evaluations that are still queued for analysis or may require retracing. Our teams are working to ensure all affected images and evaluations are processed successfully.
We appreciate your patience and will provide updates as they become available.