Net Health StatusPage Status

Net Health StatusPage

All Systems Operational

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

TherapySource Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

XFit Application Latency (ReDoc and WoundExpert)

Resolved - This incident has been resolved.
Nov 18, 08:09 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 08:57 EST

Investigating - We are aware of latency issues currently impacting the XFit applications and are actively working to resolve them. Our team is investigating the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you for your understanding.

Thank you,
Net Health Team
Nov 14, 08:14 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Application Access issue and Navigation Errors

Resolved - This incident has been resolved.
Nov 14, 08:57 EST

Investigating - We are currently investigating an issue affecting user access to the application. Users may be unable to access the platform or may encounter errors when navigating specific sections, including Documents, Reports, and Schedule. Our team is actively working to resolve this issue, and we will provide updates as they become available.
Thank you for your patience as we work to restore full functionality.

Thank you,
Net Health Team
Nov 8, 16:18 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Support Phone System Disruptions – Please Contact Us via Email

Resolved - We are pleased to inform you that the issue with our phone system has been resolved, and all communication channels are now fully operational.

Thank you for your patience, and feel free to reach out if you need any further assistance.

Thank you,
Net Health Team
Nov 11, 13:49 EST

Investigating - We are currently experiencing issues with our phone system, which is not delivering all inbound calls appropriately. If you are having trouble reaching us by phone, please email us for assistance.

Support Contact info can be found here: https://www.nethealth.com/contact/

We apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.

Thank you,
Net Health Team
Nov 11, 13:29 EST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Interface Services Interruption

Resolved - No further cases have been reported, and our systems are operating normally.

If you encounter additional issues, please don’t hesitate to reach out to our Support team.

Thank you for your patience and understanding as we worked to resolve this matter.

Thank you,
Net Health Team
Nov 9, 13:21 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 08:57 EST

Identified - The issue has been identified and a fix is being implemented.
Nov 8, 08:31 EST

Investigating - Net Health is aware and currently investigating an issue affecting our interface services that could affect demographics, scheduling messages, notes and charges not crossing. Our Engineers are engaged and working to identify and resolve the issue. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team
Nov 8, 08:11 EST

Nov 8, 2024

Important Update: New Telephony System Launch on November 8th

Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 EST

Scheduled - We are excited to announce that Net Health Support will be upgrading to a new telephony system on Friday, November 8th, starting at 5 PM ET. This upgrade will introduce enhanced features, including the ability to request a callback during peak times if wait times exceed two minutes, or leave a voicemail for follow-up.

Please note that when you call us, the messaging and options may be slightly different.
During the transition period from 5 PM to 9 PM ET, if you experience any difficulty reaching us by phone, we encourage you to email us, and we will respond promptly. In your email, please let us know if you'd prefer a callback or if an email response will suffice.

We appreciate your patience and understanding as we implement these improvements. Our goal is to provide you with a seamless and exceptional live support experience.

Thank you for your continued trust in Net Health.
Nov 7, 10:19 EST

Nov 7, 2024

TherapySource - Clients unable to access the BI Dashboard

Resolved - This incident has been resolved.
Nov 7, 14:31 EST

Update - We are continuing to investigate the error preventing some clients from accessing the BI Dashboard.

We appreciate your continued patience.

Thank you,
Net Health team
Nov 7, 09:03 EST

Investigating - Net Health is aware that clients are receiving an error when attempting to load the BI Dashboard. We are working to resolve the error as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health team
Nov 6, 11:19 EST

Nov 6, 2024