Monitoring - Some clients are experiencing slowness and errors when attempting to submit the PBJ Export to CMS. Please note that a hotfix was applied to all customers on Version 25.01 on January 23, 2025. If a CMS PBJ Export file was generated and submitted to CMS after the hotfix on January 23, 2025, no additional action is required to submit a corrected file.
If an export file was created prior to January 23rd or needs to be generated and submitted, simply rerun the CMS PBJ Export for XML formatting with your desired date range, then submit the new file to CMS.
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Completed -
The scheduled maintenance has been completed.
Mar 8, 10:00 EST
Update -
External testing has been completed successfully. We are in the process of re-enabling all the interfaces and at 10AM ET all Self-Hosted clients can then re-enable their HL7 interfaces following the previous instructions provided.
Mar 8, 09:47 EST
Verifying -
Migration was completed. Internal testing has been successful and we are waiting on external testing results.
Mar 8, 08:12 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:30 EST
Scheduled -
As part of our ongoing infrastructure improvements, we will be migrating a server shared by Wound Expert that is being migrated to the cloud. This will result in downtime for HL7 interfaces for self-hosted clients during the following maintenance window: Interface Downtime Period: March 7, 2025, at 9:30 PM ET to March 8, 2025, at 10:00 AM ET. The Wound Expert Migration will be from March 7, 2025, 10:00 PM ET to March 9, 2025, 11:00 AM ET. To prevent any interface message loss and ensure smooth restoration after the maintenance, please follow these steps: Before the Downtime of March 7, 2025, at 9:30 PM ET 1. Stop the Interface Service: On your server hosting the interfaces, stop the service EHOM Interface Service (older versions: Agility Interface Service). If your server is set to restart during the downtime, consider setting the startup behavior to Disabled. 2. Stop Interfaces in the Monitor: o Open EHOM Interface Monitor (found in C:\Program Files\Net Health\EHOM Interface\EHOM Interface Monitor.exe) or older versions Agility Interface Monitor (found in C:\Program Files\Net Health\Agility Interface\Agility InterfaceMonitor.exe). o Right-click each interface listed and select Stop to queue messages during the downtime. After the Maintenance Once the migration is complete and services are restored, an update will be posted here on the Net Health Status page. You may then: 1. Restart the Interface Service (and revert any startup behavior changes). 2. Start Interfaces in the Monitor: o Open EHOM Interface Monitor (or Agility Interface Monitor). o Right-click each interface and select Start. 3. Verify Message Processing: All queued interface messages should be sent automatically. If you experience any issues after restarting the interfaces, please contact ehoccmed-support@nethealth.com. While support will be closed during this window, we will actively monitor for any migration-related issues and take necessary action as needed. Thank you for your cooperation.
Feb 28, 16:30 EST
Completed -
The scheduled maintenance has been completed.
Mar 8, 10:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 EST
Scheduled -
Net Health will be migrating the WoundExpert application to the cloud from 10:00 pm EST on Friday, March 7, 2025 to 11:00 am EST on Sunday, March 9, 2025. No changes have been made to WoundExpert functionality. All workflows will remain the same.
During this time, users will not be able to access the application.
Visit Net Health WoundExpert Migration for more information.
Mar 7, 17:25 EST
Resolved -
We have confirmed the overnight jobs completed successfully last night and this morning.
During the effort to migrate our Deployment system to our newer environment, a integral piece of functionality failed to properly return information required for overnight jobs. This was not apparent at the time of migration and ultimately caused issues in all overnight jobs. To correct this, we re-routed the piece of functionality back to the old system and are evaluating how to proceed at a later date.
Thank you, Net Health team
Mar 7, 15:14 EST
Identified -
We have identified a problem affecting the overnight jobs impacting the Month to Date cache in the legacy billing (FoxPro) system, ETL jobs for Data Warehouse and Business Intelligence reporting, ARD Feeds, Automated exports, and DataBridge (fka DaaS) for multiple clients.
Our Platform IT team has resolved the underlying issue.
Due to the impact of the jobs running during normal Production hours, we will not restart them this morning. The overnight jobs will resume as normally expected this evening.
We sincerely apologize for the impact to your business and appreciate your patience.
Thank you, Net Health team
Mar 6, 07:55 EST
Mar 6, 2025
Unresolved incident: Notice: Guidance to correct slowness or errors when submitting a PBJ Export to CMS.
Resolved -
The root cause was a technical hardware failure. This incident has been resolved.
Feb 28, 14:01 EST
Update -
We are continuing to investigate this issue.
Feb 28, 12:40 EST
Investigating -
We are aware that some clients are encountering an error message stating, "An error has occurred. Please contact Net Health Customer Support if this continues," while documenting in various charts. Our team is actively investigating the issue and working on a resolution. We will provide updates as more information becomes available.
Thank you for your patience. The Net Health Team
Feb 28, 10:29 EST