Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
All affected ClinDoc queues have been successfully requeued, and the impacted PDFs have been generated. Documentation is now transmitting normally and interface status has returned to expected operation.
We will continue monitoring as part of standard operations. We apologize for any inconvenience this may have caused and appreciate your patience.
If you experience any further issues, please reach out to WoundExpert Support at woundexpert-support@nethealth.com or 844-464-9348 (option 2).
— The Net Health Team
Nov 19, 13:29 EST
Monitoring -
We have identified an issue impacting ClinDoc interfaces that resulted in delays in documentation transmission. The root cause has been isolated, and we are currently monitoring the queues as they requeue and clear.
We apologize for any inconvenience this may have caused and appreciate your patience.
Resolved -
The issue that was causing some users to receive a "Whoops" or ViewState error when attempting to re-save signed procedure notes (including CTP and Debridement notes) has been resolved.
Users can now re-save procedure notes as expected. If you continue to experience any issues, please contact Support so we can assist.
Thank you for your patience and understanding.
Thank you, The Net Health Team
Nov 10, 15:33 EST
Investigating -
We are currently investigating a "Whoops" error that may appear when attempting to re-save certain procedure notes. Our engineering team is actively working to identify the cause and restore full functionality as quickly as possible.
Thank you for your patience and understanding while we work through this.
Resolved -
The recent issue affecting WoundExpert interfaces, which caused intermittent connection interruptions to the WoundExpert database, has been resolved.
Users should no longer encounter error messages when loading or documenting within the WoundExpert application or when selecting patients in Tissue Analytics for WoundExpert-integrated clients.
If you need any assistance with documentation that may have been impacted, please contact our Support Team.
Thank you for your patience and understanding. – The Net Health Team
Nov 7, 11:02 EST
Resolved -
Our teams have confirmed that WoundExpert performance has remained stable. All users should be able to log in and use the application as expected.
We will continue to monitor system performance as part of our standard reliability checks, but no further impact is anticipated at this time.
If any users continue to experience issues, please submit a Support case so we can assist right away.
Thank you for your patience and partnership.
The Net Health Team
Nov 6, 08:18 EST
Monitoring -
Our teams have taken action to restore service, and WoundExpert access is now stabilized. Users should be able to log in and continue app functions as expected.
We will continue to monitor performance closely to ensure sustained stability. If any users are still experiencing issues, please notify Support so we can assist right away.
Thank you for your patience while we worked to restore service.
The Net Health Team
Nov 5, 13:03 EST
Investigating -
We are currently investigating an issue where some users are experiencing difficulty accessing or loading the WoundExpert application. This may present as the application failing to load or returning an error message.
The system is accessible for some users and unavailable for others. Our Reliability and Engineering teams are actively working to identify the cause and restore full availability.
We will provide an update as additional information becomes available.
Resolved -
Our engineering team has implemented a fix, and the system is now functioning as expected. We are no longer seeing new reports of the “Contact Client Services” error.
If you continue to experience any issues saving documentation, please reach out to Support so we can review case details and assist as needed.
Thank you for your patience.
-The Net Health Team
Nov 6, 08:15 EST
Identified -
We are aware of an issue causing some users to intermittently see the “Contact Client Services” error when saving documentation. Not all users are affected. Our engineering team has identified the source of the issue and is actively working to restore full functionality. We will provide an update as additional information becomes available.