Net Health StatusPage Status

Net Health StatusPage

Intermittent Application Latency

Monitoring - Our engineering team has put in place necessary precautions to correct the intermittent latency that was experienced in the ReDoc application. We will continue to monitor for performance.
We apologize for any inconvenience this may cause and appreciate your patience.

Thank you,
Net Health Team
Aug 05, 2025 - 11:02 EDT

Update - Net Health is aware that clients are still experiencing some intermittent latency in the ReDoc application.
Our team is actively engaged working on identifying and addressing this ongoing issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 30, 2025 - 11:18 EDT

Update - Net Health is aware that clients are experiencing intermittent application latency.
There will be scheduled maintenance Sunday night, beginning at at 11:00pm Eastern ending at 11:30pm Eastern to help correct the latency that has been experienced. During this time, there may be a brief interruption period while attempting to access the application. Please ensure all activities are completed prior to the beginning of this scheduled maintenance period.

We will be monitoring performance Monday to ensure the steps taken alleviated that experienced latency.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance. We appreciate your patience during this brief maintenance period.

Thank you,
Net Health team
Jul 25, 2025 - 17:38 EDT

Update - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing this ongoing issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 25, 2025 - 13:23 EDT

Investigating - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing this ongoing issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 25, 2025 - 10:30 EDT

Identified - Net Health is aware that clients are experiencing intermittent application latency.
There will be scheduled maintenance tonight at 11:00pm - 11:30pm EST to help correct the latency that has been experienced.
We will monitor performance tomorrow to ensure the steps taken alleviated that experienced latency.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 24, 2025 - 17:07 EDT

Investigating - Net Health is aware that clients are still experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue as quickly as possible.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 23, 2025 - 11:38 EDT

Identified - Net Health is aware that some clients are experiencing intermittent application latency.
There will be scheduled maintenance tonight at 11:00pm - 11:30pm EST to help correct the latency that has been experienced.
We will monitor performance tomorrow to ensure the steps taken alleviated that experienced latency.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 22, 2025 - 16:44 EDT

Update - Net Health is aware that some clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 22, 2025 - 10:48 EDT

Update - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 18, 2025 - 17:07 EDT

Investigating - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 18, 2025 - 10:54 EDT

Issue with latest Citrix Workspace 2503 - Affecting hosted and self-hosted using Citrix

Investigating - We are aware of an issue with the latest Citrix Workspace client causing rendering issues. We recommend only using the current LTSR (Long Term Service Release) version, 2402.

To revert to the correct Citrix Workspace Client, have your IT follow the steps below:
1. Uninstall Net Health Citrix Driver.
2. Uninstall Citrix Workspaces.
3. Install Citrix Workspaces 2402 LTSR. https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html?srsltid=AfmBOoougpc1nA4JW4C-KOOtDCY2iL7vvyDoYCdWLT2EnJOrf4UjRS4A
4. Re-install Net Health Citrix Driver.

Citrix Drivers per Agility version:
11.9 - 11.11 https://nethealth.sharefile.com/d-s92714d9f0e39448faa6b7d8494a3e448
11.12- 11.14 https://nethealth.sharefile.com/d-s3e34a48a847c408d93b810b11dfb22a9
11.15 -11.17 https://nethealth.sharefile.com/public/share/web-sf73c4243b522439096a84c837e3c3ab3

Older version 11.0 - 11.8 : https://nhsinc.sharefile.com/d-s05d95675e600493c98f5085359e97c3d
Jun 03, 2025 - 12:25 EDT

IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST

Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST

Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST

Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

TherapySource Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 12, 2025

No incidents reported today.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

Access Issue: Latency Within the Application Launcher

Resolved - The system has returned to normal operation, and you should no longer experience latency within the application.

This incident has been resolved.

If you continue to experience any latency please email us at - optima-support@nethealth.com.

Thank you,
The Net Health Team
Aug 7, 11:56 EDT

Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Aug 7, 09:30 EDT

Investigating - Net Health is aware that some clients are currently experiencing issues accessing the COM application from the launcher page, including delays in the login window populating.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with "Latency" noted in the subject line.

We appreciate your patience and understanding as we work to address this matter.

Thank you,
The Net Health Team
Aug 7, 09:00 EDT

Some clients are experiencing latency/slowness when attempting to login and navigate in COM.

Resolved - This incident has been resolved.
Aug 7, 08:59 EDT

Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.

If you are still impacted, please submit a case to SNFTherapy-Support@NetHealth.com with "Latency" noted in the subject line.
Aug 1, 16:27 EDT

Update - We are continuing to investigate this issue.
Aug 1, 09:20 EDT

Investigating - Net Health is aware some clients are experiencing latency/slowness when attempting to login and while navigating within the Care Operations Management application resulting in longer than usual load times.

We are working as quickly as possible to resolve the issue and apologize for the inconvenience.

If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with "Latency" noted in the subject line.

Thank you,
Net Health team
Aug 1, 09:19 EDT

Aug 6, 2025

No incidents reported.

Aug 5, 2025

Unresolved incident: Intermittent Application Latency.

Aug 4, 2025

Application Launcher Error

Resolved - We have received no further reports of this issue. This incident has been resolved.
Aug 4, 08:25 EDT

Investigating - Net Health is aware that some clients are currently unable to access the COM application from the launcher page and are encountering the error: "503 Error Message"

Our team is actively investigating the root cause and working to resolve this issue as quickly as possible. We will provide updates as more information becomes available.

We appreciate your patience and understanding as we address this matter.

If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with "503 Error" noted in the subject line.

Thank you,
The Net Health Team
Aug 1, 13:21 EDT

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025

Application Latency

Resolved - We have not received any additional reports of latency issues, and system performance has remained stable since our last update.

If you continue to experience any issues, please reach out to our Support team for assistance.

Thank you for your continued partnership,
The Net Health Team
Aug 1, 15:55 EDT

Monitoring - The recent latency issues have been addressed, and application performance is currently stable. We will continue to monitor the system closely.

Thank you for your continued patience.

— The Net Health Team
Jul 28, 08:57 EDT

Identified - We are currently investigating intermittent latency issues impacting the WoundExpert application. To help address performance concerns, our team will be performing database maintenance tonight, Thursday, July 25 at approximately 11:30 PM EDT.

This may result in a brief period of downtime during the update. We will monitor the system closely and share updates as needed.

Thank you for your patience as we work to restore optimal performance.

Thank you,
The Net Health Team
Jul 25, 17:22 EDT

Investigating - We are aware of latency issues currently impacting the Wound Expert application and are actively working to resolve them. Our team is investigating the root cause and will provide updates as soon as more information is available.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you for your understanding.
The Net Health Team
Jul 25, 13:18 EDT

503 - Application Launcher Error

Resolved - We have received no further reports of this issue.

This incident has been resolved.
Aug 1, 08:52 EDT

Monitoring - A fix has been implemented and we are monitoring the results.

- Net Health Team
Jul 31, 13:56 EDT

Investigating - Net Health is aware that some clients are currently unable to access the COM application from the launcher page and are encountering the error: "503 Error Message"

Our team is actively investigating the root cause and working to resolve this issue as quickly as possible. We will provide updates as more information becomes available.

We appreciate your patience and understanding as we address this matter.

Thank you,
The Net Health Team
Jul 31, 13:32 EDT

Jul 31, 2025

ClinDoc Documents Not Transmitting

Resolved - This incident has been resolved.
Jul 31, 12:47 EDT

Monitoring - Our engineering teams have confirmed that the document transmission for clients using ClinDoc interfaces has been restored and all documentation has been reprocessed. We will continue to monitor to ensure everything is processing as intended.

Thank you for your patience and understanding.

Thank you,
Net Health Team
Jul 30, 11:17 EDT

Investigating - Net Health is currently investigating an issue affecting document transmission for clients using ClinDoc interfaces. As of approximately 12:00 AM ET on Tuesday, July 29, documents have not been crossing as expected.

Our engineering teams have identified the root cause and are actively working on a resolution to restore normal document flow. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption.
We’ll provide further updates as progress is made. Thank you for your patience and understanding.

Thank you,
Net Health Team
Jul 29, 12:32 EDT

Jul 30, 2025

Some Clients experiencing 'Service Unavailable' errors

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jul 30, 09:41 EDT

Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Jul 28, 16:53 EDT

Investigating - Net Health is aware that some users are currently experiencing login errors and display issues within the Care Operating Management (COM) system. A commonly reported error is:

"The requested service, 'https://ORG.Therapy.NetHealth.com/ROX' could not be activated."

Our team is actively investigating the issue and working to resolve it as quickly as possible.
We appreciate your patience and will continue to provide updates as more information becomes available.

Thank you,
The Net Health Team
Jul 28, 12:33 EDT

Jul 29, 2025