Net Health StatusPage Status

Net Health StatusPage

IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST

Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST

Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST

Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

TherapySource Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Batch Print Issue

Resolved - The issue has been resolved, and we have not received any additional reports of problems. We will continue to monitor, but at this time, no further action is needed.

If you experience any issues moving forward, please reach out to our Support team for assistance.

Thank you for your patience and continued support.

— The Net Health Team
Mar 31, 10:23 EDT

Monitoring - We wanted to provide a quick update regarding the batch print issue some users experienced, where requests were stuck in a loading state and did not complete.

The issue has been addressed, and we are currently monitoring the results to ensure continued stability. If you are still experiencing any issues, please don’t hesitate to reach out to our Support team for assistance.

Thank you again for your patience and continued support.

— The Net Health Team
Mar 26, 09:40 EDT

Update - We wanted to provide a quick update regarding the batch print issue some users have been experiencing, where requests remain stuck in a loading state and do not complete.

Our technical team is still actively working to identify and implement a fix. We understand how important this functionality is to your workflow and truly appreciate your continued patience as we work toward a resolution.

We will share additional updates as soon as more information becomes available.

Thank you again for your understanding and support.

The Net Health Team
Mar 25, 08:18 EDT

Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.
Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Mar 24, 13:24 EDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Emergency Maintenance for Some Net Health Business Intelligence Therapy Clients – 3/26

Completed - The scheduled maintenance has been completed.
Mar 27, 23:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 14:45 EDT

Scheduled - As part of our ongoing transition to the Azure Cloud platform, we will be performing system maintenance this Wednesday, March 26, 2025, starting at 7:00 PM EST for EAST BI clients.

The maintenance is expected to last approximately 2 hours and will conclude by 9:00 PM EST. During this time, the Optima Business Intelligence platform will be temporarily unavailable.

Please refrain from logging into your BI Designer account during this maintenance window. If access is gained, kindly avoid making modifications to existing dashboards or creating new ones, as any changes made during this time will not be retained.

We appreciate your patience and understanding during this maintenance period.

Thank you,
Net Health Team
Mar 25, 14:42 EDT

Mar 26, 2025

Emergency Maintenance for Some Net Health Business Intelligence Therapy Clients – 3/26

Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 EDT

Mar 25, 2025

Clients unable to connect to Message Center

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Mar 25, 12:36 EDT

Monitoring - We have identified the issue and implemented the solution. We have confirmed clients can now access the Message Center.

We will continue to monitor the situation.

Thank you,
Net Health team
Mar 24, 15:27 EDT

Investigating - We are aware some clients are unable to reach the Message Center in Care Operations Management (COM). We are working to resolve the issue quickly and appreciate your patience.

Thank you,
Net Health team
Mar 24, 09:02 EDT

Mar 24, 2025

Infrastructure Maintenance for Optima

Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 EDT

Scheduled - We will be performing infrastructure maintenance for Optima this Sunday, 3/23, beginning at 10pm Eastern. We anticipate maintenance lasting two hours and finishing at approximately 12am. During this time, clients will be unable to reach the Optima applications.

We apologize for the interruption and appreciate your patience during this maintenance period.

Thank you,
Net Health team
Mar 21, 10:31 EDT

Mar 23, 2025

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

TherapySource login Error

Resolved - This incident has been resolved.
Mar 19, 08:50 EDT

Update - We are continuing to monitor for any further issues.
Mar 18, 15:08 EDT

Monitoring - We have identified the issue and implemented the solution. We have confirmed clients are able to login successfully.

We will continue to monitor the situation.

Thank you,
Net Health team
Mar 18, 13:12 EDT

Investigating - We are currently experiencing an issue when trying to access TherapySource. Our team is actively investigating the issue and working on a resolution.
We will provide updates as soon as more information becomes available and we thank you for patience.

Thank you,
Net Health team
Mar 18, 11:54 EDT