Investigating - We are currently investigating reports of receiving an Internal Error 500 when doing electronic prescriptions.
Sep 02, 2025 - 13:10 EDT
Identified - The issue affecting document transmission for clients using ClinDoc interfaces has been identified. As of approximately 7:00 PM ET on Friday, August 29, documents have not been crossing as expected. Our engineering teams have initiated the reprocessing of this documentation. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption. We’ll provide further updates as progress is made.
Thank you for your patience and understanding.
Thank you, Net Health Team
Sep 02, 2025 - 12:53 EDT
Update - We are continuing to investigate this issue.
Sep 02, 2025 - 10:21 EDT
Investigating - Net Health is currently investigating an issue affecting document transmission for clients using ClinDoc interfaces. As of approximately 7:00 PM ET on Friday, August 29, documents have not been crossing as expected. Our engineering teams are actively working on a resolution to restore normal document flow. We understand the importance of this functionality, particularly for clinical workflows, and apologize for the disruption. We’ll provide further updates as progress is made. Thank you for your patience and understanding.
Thank you, Net Health Team
Sep 02, 2025 - 10:09 EDT
Investigating - Net Health is aware that some clients are experiencing latency issues when accessing and navigating through the COM application, including delays in the login window loading.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.
If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with “Latency” noted in the subject line to help us triage efficiently. In your email, kindly include:
Site name Number of users affected Timestamp(s) when the issue was experienced
We sincerely appreciate your patience and understanding as we work to address this matter.
Thank you, The Net Health Team
Aug 29, 2025 - 17:15 EDT
Monitoring - We’ve identified the root cause of the issue and implemented a solution. Users have confirmed that they are now able to successfully add physicians to documents.
Our team is actively monitoring the situation to ensure continued stability.
Aug 29, 2025 - 09:22 EDT
Investigating - Net Health is aware of an ongoing issue affecting the CliniSign application. As a result, clinicians may be unable to select certain physicians within documentation. Users may also encounter the following error:
“NPI Verification service was unreachable. The error was: An error has occurred.”
Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience and understanding as we work to restore full functionality.
Thank you, The Net Health Team
Aug 29, 2025 - 08:28 EDT
Investigating - We’re pleased to share that the BI environment has been successfully migrated to the new production platform.
We are currently aware of and actively investigating intermittent post-migration latency and dashboard loading issues. Our team is working to resolve these as quickly as possible.
Important: Designer license users should now access the environment via the new URL: https://optima-hcs-prod.sisense.com Please update any bookmarks, saved links, and relevant IP whitelist settings accordingly.
If you experience any issues, reach out to us at: optima-proserv@nethealth.com. We appreciate your patience and understanding as we address these matters.
Thank you, The Net Health Team
Aug 25, 2025 - 12:20 EDT
Investigating - We are aware of an issue with the latest Citrix Workspace client causing rendering issues. We recommend only using the current LTSR (Long Term Service Release) version, 2402.
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.
Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.
In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly. https://www.nethealth.com/contact/
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.
Thank you, The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
We apologize for any inconvenience this may cause and thank you for your cooperation.
Thank you, Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.
Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.
In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:
Resolved -
This should be resolved. If any clients are still experiencing any issues, please contact our support team at ehoccmed-support@nethealth.com.
Sep 2, 13:08 EDT
Monitoring -
Our IT team has restored SFTP functionality. Clients may need to resend files if that isn't already an automated process. Once sent the application can then process the files.
If you continue to have any issues, please contact support.
Aug 27, 10:45 EDT
Investigating -
We are currently experiencing an outage with our SFTP server. Our IT team is actively working to bring the service back online.
Once the server is restored, any files that were waiting to be sent will automatically resume and be processed as normal in the application.
We will provide updates as more information becomes available.
Thank you for your patience.
Aug 27, 09:01 EDT
Sep 1, 2025
No incidents reported.
Aug 31, 2025
No incidents reported.
Aug 30, 2025
No incidents reported.
Aug 29, 2025
Unresolved incidents: COM Application Latency, CliniSign Errors: Unable to Select Certain Physicians in Documentation.
Resolved -
This incident has been resolved.
Aug 27, 17:14 EDT
Monitoring -
We’ve identified the issue and applied a solution. Users are already reporting improved performance, and we’re actively monitoring to ensure continued stability.
Aug 22, 09:05 EDT
Update -
We are continuing to work diligently to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide another update shortly.
Aug 20, 16:06 EDT
Investigating -
Net Health is aware that some clients are experiencing recurring latency while navigating through COM. Our team is actively investigating the issue and will continue to provide updates as we work toward a resolution.
We appreciate your patience and understanding as we work to resolve this as quickly as possible.
Aug 18, 16:52 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 18, 09:19 EDT
Identified -
Net Health is aware that some clients continue to experience latency issues while navigating the COM application. In some instances, a “503 Error Message” has also been reported.
Our team has identified the root cause and will be implementing a solution during our scheduled maintenance window on Saturday, 8/14.
We will be actively monitoring the results. If you continue to experience latency issues after 8:00 AM on Saturday, please notify our support team by emailing SNFTherapy-Support@NetHealth.com with “Latency” in the subject line.
We appreciate your patience and understanding as we work to resolve this issue.
Thank you, The Net Health Team
Aug 14, 18:35 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 13, 17:59 EDT
Investigating -
Net Health is aware that some clients are currently experiencing issues while navigating through the COM application including 503 errors populating.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available. If you are impacted, please submit a case to SNFTherapy-Support@NetHealth.com with "Latency" noted in the subject line.
We appreciate your patience and understanding as we work to address this matter.