Net Health StatusPage Status

Net Health StatusPage

Intermittent Application Latency

Identified - Net Health is aware that some clients are experiencing intermittent application latency.
There will be scheduled maintenance tonight at 11:00pm - 11:30pm EST to help correct the latency that has been experienced.
We will monitor performance tomorrow to ensure the steps taken alleviated that experienced latency.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 22, 2025 - 16:44 EDT

Update - Net Health is aware that some clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 22, 2025 - 10:48 EDT

Update - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 18, 2025 - 17:07 EDT

Investigating - Net Health is aware that clients are experiencing intermittent application latency.
Our team is actively engaged working on identifying and addressing the issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you,
Net Health Team
Jul 18, 2025 - 10:54 EDT

Unable to Select Certain Physicians in Documentation

Identified - We've identified the root of the issue and are currently applying a solution. Users have begun reporting successful attempts to add physicians to documents, and we are actively monitoring the situation to ensure stability.

Thank you,
Net Health Team
Jul 22, 2025 - 12:19 EDT

Investigating - Net Health is aware of an ongoing issue affecting the CliniSign application. As a result, clinicians may be unable to select certain physicians within documentation.

Our team is actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience and understanding during this time.

Thank you,
The Net Health Team
Jul 22, 2025 - 09:18 EDT

Issue with latest Citrix Workspace 2503 - Affecting hosted and self-hosted using Citrix

Investigating - We are aware of an issue with the latest Citrix Workspace client causing rendering issues. We recommend only using the current LTSR (Long Term Service Release) version, 2402.

To revert to the correct Citrix Workspace Client, have your IT follow the steps below:
1. Uninstall Net Health Citrix Driver.
2. Uninstall Citrix Workspaces.
3. Install Citrix Workspaces 2402 LTSR. https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html?srsltid=AfmBOoougpc1nA4JW4C-KOOtDCY2iL7vvyDoYCdWLT2EnJOrf4UjRS4A
4. Re-install Net Health Citrix Driver.

Citrix Drivers per Agility version:
11.9 - 11.11 https://nethealth.sharefile.com/d-s92714d9f0e39448faa6b7d8494a3e448
11.12- 11.14 https://nethealth.sharefile.com/d-s3e34a48a847c408d93b810b11dfb22a9
11.15 -11.17 https://nethealth.sharefile.com/public/share/web-sf73c4243b522439096a84c837e3c3ab3

Older version 11.0 - 11.8 : https://nhsinc.sharefile.com/d-s05d95675e600493c98f5085359e97c3d
Jun 03, 2025 - 12:25 EDT

IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST

Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST

Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST

Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

TherapySource Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 23, 2025

ReDoc Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jul 23, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 23:00 EDT

Scheduled - We will be performing scheduled maintenance for ReDoc tonight Tuesday, July 22nd, beginning at 11:00 PM Eastern Time. The maintenance window is expected to last approximately thirty minutes, concluding at 11:30 PM Eastern Time. During this time, there may be a brief interruption period while attempting to access the application. This scheduled maintenance is to help correct the intermittent application latency that has been occurring. Please ensure all activities are completed prior to the beginning of this scheduled maintenance period.

Thank you,
The Net Health Team
Jul 22, 16:46 EDT

Jul 22, 2025

Unresolved incidents: Unable to Select Certain Physicians in Documentation, Intermittent Application Latency.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

SSO Login Errors and Display Issues in COM

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jul 18, 15:33 EDT

Identified - We’ve identified the root cause of the issue affecting SSO and are actively implementing a solution. The issue includes login difficulties and display anomalies, such as unusually small font sizes.

We anticipate that all updates will be fully applied by the end of the week, 7/18. In the meantime, our team will continue to closely monitor the system to ensure a complete resolution.

If you continue to experience issues with SSO after this timeframe, please reach out to Support to report the problem. We appreciate your patience and understanding as we work to resolve this.

Thank you,
Net Health Team
Jul 14, 12:55 EDT

Update - We are continuing to investigate this issue.
Jul 9, 16:46 EDT

Investigating - Net Health is aware that some users are currently experiencing login errors and display issues when using Single Sign-On (SSO) to access Care Operating Management (COM).

Specifically, affected users may encounter login difficulties and visual display anomalies, such as unusually small font sizes. Our team is actively investigating and working to resolve the issue as quickly as possible.

We appreciate your patience and will provide updates as they become available.

Thank you,
The Net Health Team
Jul 9, 15:28 EDT

Outbound Messaging Disruption to PCC

Resolved - We previously identified and resolved an issue that was preventing outbound messages from WoundExpert from reaching PointClickCare (PCC), due to a certificate compatibility change. This has since been addressed, and the system has been functioning as expected.

We’re pleased to share that the backlog of queued documents has now been fully processed. We continue to monitor the system to ensure stability, but at this point, all services are operating normally.

Thank you again for your patience and support.
Jul 18, 15:19 EDT

Identified - Update on PCC Integration Issue

We have identified and resolved the issue that was preventing outbound messages from WoundExpert from reaching PointClickCare (PCC). The issue was related to a change in certificate compatibility, which has now been addressed. Message delivery has resumed, and the system is functioning as expected.

Please note that while the integration is now working correctly, it may take approximately 8–10 hours for all backlogged documents to be fully processed and delivered. We are continuing to monitor performance closely to ensure stability throughout this process.

Thank you for your patience and understanding.
Jul 18, 14:47 EDT

Investigating - Net Health is aware of an issue affecting outbound messages from WoundExpert that are not successfully reaching PointClickCare (PCC). This issue impacts all clients with an active PCC integration. We have identified the root cause and are currently working on a resolution to restore normal message delivery as quickly as possible.

We appreciate your patience and will provide updates as they become available.

Thank you,
The Net Health Team
Jul 17, 13:01 EDT

Jul 17, 2025

Jul 16, 2025

No incidents reported.

Jul 15, 2025

ReDoc and WoundExpert Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 23:30 EDT

Scheduled - We will be performing maintenance tonight 7/14, beginning at 11:30pm Eastern ending at 12:00am Eastern. During this time, there may be a brief interruption period while attempting to access the application.
We appreciate your patience during this brief maintenance period.

Thank you,
Net Health team
Jul 14, 17:27 EDT

Jul 14, 2025

Physician Signature Console | CliniSign

Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Jul 14, 12:47 EDT

Identified - We’ve identified the root cause of the issue and are actively applying a solution related to CliniSign. The issue includes:

Physicians not receiving email or SMS notification alerts
Within the Physician Signature Console:
Therapist-signed documents stuck in “Pending” status
Physician-signed documents remaining in “Sent” status until manually refreshed
Physician-signed documents not reflecting as “Signed” or displaying a “Timeout Expired” error when attempting to refresh

Several users have already reported improvements. We anticipate all updates will be fully applied by the end of the day tomorrow. Our team will continue to actively monitor the system to ensure complete resolution.

If you continue to experience issues with CliniSign after this timeframe, please reach out to Support to report the problem.

We appreciate your patience and understanding in the meantime.

Thank you,
Net Health
Jul 11, 17:02 EDT

Investigating - Net Health has identified an issue with CliniSign where signed physician documents remain in 'Sent' status within the Physician Signature Console.

While we work to resolve this issue, we have identified a temporary workaround: manually refreshing the document in the Physician Signature Console will update it to reflect the most current status.

If users are currently experiencing this issue, please report it to Support by emailing SNFTherapy-Support@NetHealth.com with the subject line: "Document Status in Physician CliniSign Console" to quickly identify and track related cases.

We appreciate your patience and understanding as we work toward a resolution.

Thank you,
The Net Health Team
Jul 9, 15:20 EDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 EDT

Scheduled - We will be performing maintenance early morning July 7/9, beginning at 12am Eastern ending at 12:30am Eastern. During this time, there may be a brief interruption period while attempting to access the application.
We appreciate your patience during this brief maintenance period.

Thank you,
Net Health team
Jul 8, 17:28 EDT