Net Health StatusPage
Some Optima clients experiencing COM errors
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 14:05 EDT
Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Apr 02, 2025 - 13:57 EDT
Investigating - We are aware that some clients are encountering errors when attempting to log in and while navigating the Care Operations Management application. The following messages have been reported: "The HTTP Service located at https://ORG.therapy.nethealth.com/ROX/DomainModelQueryService.svc is unavailable" and "503 Error."

Please know that we are actively working to resolve this issue as quickly as possible and appreciate your patience during this time.

Thank you,
The Net Health Team
Apr 02, 2025 - 13:27 EDT
IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 10, 2024 - 09:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 06, 2024 - 07:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Dec 02, 2024 - 07:14 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 29, 2024 - 13:29 EST
Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Nov 27, 2024 - 08:10 EST
Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST
Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST
Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

Unresolved incident: Some Optima clients experiencing COM errors.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Batch Print Issue
Resolved - The issue has been resolved, and we have not received any additional reports of problems. We will continue to monitor, but at this time, no further action is needed.

If you experience any issues moving forward, please reach out to our Support team for assistance.

Thank you for your patience and continued support.

— The Net Health Team
Mar 31, 10:23 EDT
Monitoring - We wanted to provide a quick update regarding the batch print issue some users experienced, where requests were stuck in a loading state and did not complete.

The issue has been addressed, and we are currently monitoring the results to ensure continued stability. If you are still experiencing any issues, please don’t hesitate to reach out to our Support team for assistance.

Thank you again for your patience and continued support.

— The Net Health Team
Mar 26, 09:40 EDT
Update - We wanted to provide a quick update regarding the batch print issue some users have been experiencing, where requests remain stuck in a loading state and do not complete.

Our technical team is still actively working to identify and implement a fix. We understand how important this functionality is to your workflow and truly appreciate your continued patience as we work toward a resolution.

We will share additional updates as soon as more information becomes available.

Thank you again for your understanding and support.

The Net Health Team
Mar 25, 08:18 EDT
Investigating - We are currently aware of an issue affecting some users where batch print requests become stuck in a loading state and do not complete as expected. Our technical team is actively investigating the matter and working diligently toward a resolution.

We understand how important this functionality is to your workflow and sincerely apologize for any disruption this may be causing. We will continue to provide timely updates as more information becomes available.
Thank you for your continued patience and understanding.

Thank you,
The Net Health Team
Mar 24, 13:24 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Emergency Maintenance for Some Net Health Business Intelligence Therapy Clients – 3/26
Completed - The scheduled maintenance has been completed.
Mar 27, 23:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 14:45 EDT
Scheduled - As part of our ongoing transition to the Azure Cloud platform, we will be performing system maintenance this Wednesday, March 26, 2025, starting at 7:00 PM EST for EAST BI clients.

The maintenance is expected to last approximately 2 hours and will conclude by 9:00 PM EST. During this time, the Optima Business Intelligence platform will be temporarily unavailable.

Please refrain from logging into your BI Designer account during this maintenance window. If access is gained, kindly avoid making modifications to existing dashboards or creating new ones, as any changes made during this time will not be retained.

We appreciate your patience and understanding during this maintenance period.

Thank you,
Net Health Team
Mar 25, 14:42 EDT
Mar 26, 2025
Emergency Maintenance for Some Net Health Business Intelligence Therapy Clients – 3/26
Completed - The scheduled maintenance has been completed.
Mar 26, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 19:00 EDT
Scheduled - As part of our ongoing transition to the Azure Cloud platform, we will be performing system maintenance this Wednesday, March 26, 2025, starting at 7:00 PM EST for EAST BI clients.

The maintenance is expected to last approximately 2 hours and will conclude by 9:00 PM EST. During this time, the Optima Business Intelligence platform will be temporarily unavailable.

Please refrain from logging into your BI Designer account during this maintenance window. If access is gained, kindly avoid making modifications to existing dashboards or creating new ones, as any changes made during this time will not be retained.

We appreciate your patience and understanding during this maintenance period.
Thank you,

Net Health Team
Mar 26, 14:57 EDT
Mar 25, 2025
Clients unable to connect to Message Center
Resolved - Net Health Support has not received any additional reports of the issue. This incident is resolved.

Thank you,
Net Health team
Mar 25, 12:36 EDT
Monitoring - We have identified the issue and implemented the solution. We have confirmed clients can now access the Message Center.

We will continue to monitor the situation.

Thank you,
Net Health team
Mar 24, 15:27 EDT
Investigating - We are aware some clients are unable to reach the Message Center in Care Operations Management (COM). We are working to resolve the issue quickly and appreciate your patience.

Thank you,
Net Health team
Mar 24, 09:02 EDT
Mar 24, 2025
Infrastructure Maintenance for Optima
Completed - The scheduled maintenance has been completed.
Mar 24, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 EDT
Scheduled - We will be performing infrastructure maintenance for Optima this Sunday, 3/23, beginning at 10pm Eastern. We anticipate maintenance lasting two hours and finishing at approximately 12am. During this time, clients will be unable to reach the Optima applications.

We apologize for the interruption and appreciate your patience during this maintenance period.

Thank you,
Net Health team
Mar 21, 10:31 EDT
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
TherapySource login Error
Resolved - This incident has been resolved.
Mar 19, 08:50 EDT
Update - We are continuing to monitor for any further issues.
Mar 18, 15:08 EDT
Monitoring - We have identified the issue and implemented the solution. We have confirmed clients are able to login successfully.

We will continue to monitor the situation.

Thank you,
Net Health team
Mar 18, 13:12 EDT
Investigating - We are currently experiencing an issue when trying to access TherapySource. Our team is actively investigating the issue and working on a resolution.
We will provide updates as soon as more information becomes available and we thank you for patience.

Thank you,
Net Health team
Mar 18, 11:54 EDT
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