Monitoring - Over the weekend, our team added resources and optimized the servers that run our billing features. We have been monitoring performance and are seeing material improvement. We will continue to monitor for the next few days before fully closing this issue.
Thank you
The Net Health Team
May 07, 2024 - 12:38 EDT
Update - We are continuing to work on a fix for this issue.
Apr 30, 2024 - 18:01 EDT
Update - We are continuing to work on a fix for this issue.
Apr 30, 2024 - 11:25 EDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 2024 - 19:14 EDT
Update - We are continuing to work on a fix for this issue.
Apr 29, 2024 - 08:32 EDT
Update - We are continuing to work on a fix for this issue.
Apr 26, 2024 - 15:38 EDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 2024 - 18:10 EDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 2024 - 13:23 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 2024 - 19:55 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 2024 - 15:28 EDT
Update - We are continuing to work on a fix for this issue.
Apr 24, 2024 - 11:10 EDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 2024 - 15:26 EDT
Update - We are continuing to work on a fix for this issue.
Apr 23, 2024 - 08:13 EDT
Update - We are continuing to work on a fix for this issue.
Apr 22, 2024 - 14:26 EDT
Update - Work continues to be done on the Server and Database side to address the Billing module performance issues, and we are continuing to investigate the issue.
Apr 22, 2024 - 10:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 19, 2024 - 13:33 EDT
Update - We are continuing to investigate this issue.
Apr 19, 2024 - 09:40 EDT
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 13:14 EDT
Update - We are continuing to investigate this issue.
Apr 18, 2024 - 08:25 EDT
Update - We are continuing to investigate this issue. We thank you for your patience and apologize for the inconvenience.
Apr 17, 2024 - 07:41 EDT
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 16:09 EDT
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 10:28 EDT
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 08:01 EDT
Investigating - We are aware some clients are experiencing latency within the Billing Module.
We are working as quickly as possible to resolve the issue and appreciate your patience.
Apr 15, 2024 - 12:11 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 2024 - 14:18 EDT
Update - We are continuing to investigate this issue.
Apr 12, 2024 - 16:46 EDT
Investigating - We are aware some clients are experiencing latency within the Billing Module. When trying to load information, clients are shown a spinning circle and the information does not appear.
We are working as quickly as possible to resolve the issue and appreciate your patience.
Thank you,
Net Health Team
Apr 11, 2024 - 16:36 EDT