Net Health StatusPage Status

Net Health StatusPage

IMPORTANT: WoundExpert and ReDoc Feedback Form Submission Issues

Update - Net Health would like to remind all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support as expected. Users may notice that the usual automated confirmation email with a case number is not being received after submission.

Please be aware that the feedback link and page will be phased out over the next few months and replaced with an enhanced in-app chat feature.

In the meantime, we kindly ask that you use one of the options listed on Net Health's Contact Page to reach out to Support directly.
https://www.nethealth.com/contact/

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation as we work to improve your support experience.

Thank you,
The Net Health Team
Feb 24, 2025 - 09:30 EST

Update - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 17:10 EST

Monitoring - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:14 EST

Investigating - Net Health would like to inform all clients that the Feedback Form for case submissions, embedded within the application, is currently not routing all requests to Net Health Support correctly. Users may notice that, upon submitting a Feedback Form, the typical automated confirmation email with a case number is not being received.

Please note that the feedback link and page will be phased out and replaced by in-app chat over the next few months.

In the meantime, please utilize one of the options listed on Net Health's contact page to reach out to Support:

https://www.nethealth.com/contact/

We apologize for any inconvenience this may cause and thank you for your cooperation.

Thank you,
Net Health Team
Nov 26, 2024 - 11:12 EST

WoundExpert Operational

ReDoc Operational

Occupational Health/Employee Health Operational

FOTO Analytics Operational

Optima Operational

Tissue Analytics Operational

Value-Based Care Solutions Operational

Casamba Skilled Operational

TherapySource Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 21, 2025

No incidents reported today.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

Occupational Health (Agility): Maintenance to E-Prescribing Service Server

Completed - The scheduled maintenance has been completed.
Dec 18, 22:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 21:30 EST

Scheduled - We will be performing a brief maintenance on the server that handles e-prescribing. During this time, any prescriptions sent will show a status of Processing. Once maintenance has been completed, all requests will process as normal.
Dec 17, 17:47 EST

BI Data Processing Interruption

Resolved - This incident has been resolved.
Dec 18, 11:49 EST

Monitoring - The issue impacting E-cubes within Business Intelligence (BI) has been resolved. Data is now up to date and fully available.

Our team will continue to monitor system performance to ensure ongoing stability. No action is required from your staff at this time.

Thank you for your patience,
The Net Health Team
Dec 17, 09:04 EST

Investigating - We are currently investigating an issue that may have caused E-cubes to fail within Business Intelligence (BI). While BI remains accessible, data from yesterday is currently unavailable due to an overnight processing interruption.

Our team is actively reviewing the affected records and working to ensure that all missing information is successfully processed and delivered. No action is required from your staff at this time.

We will provide an additional update once processing is complete.

Thank you for your patience,
The Net Health Team
Dec 16, 09:07 EST

Dec 17, 2025

Occupational Health (Agility): API for Self-Hosted Interfaces is down

Resolved - We discovered that the issue was only internal and did not affect any clients interfaces.
Dec 17, 08:30 EST

Investigating - We are currently investigating an issue with the API server that handles communication for our self-hosted clients. This will not affect any internal interfaces or any clients using legacy interfaces.
Dec 17, 08:26 EST

Dec 16, 2025

SFax Outage

Resolved - We’re pleased to share that our fax vendor has identified and resolved the root cause of the recent faxing performance issues. Corrective actions have been successfully implemented, and system performance has returned to normal operating levels.

Thank you for your patience and understanding throughout this process.
Dec 16, 08:44 EST

Update - Our fax vendor has identified the root cause of the recent faxing performance issues, and their engineering teams are actively implementing corrective actions. Progress is being made, and system performance continues to be closely monitored.

We will provide timely updates as remediation efforts continue and appreciate your patience while this work is completed.

Thank you for your continued partnership and understanding.
Dec 12, 10:05 EST

Monitoring - Sfax has shared that system performance is steadily improving. Inbound fax transmissions are now processing in real time, and outbound faxes are progressing through the queues. Both overall performance and the remaining outbound delays are being actively monitored. Net Health will continue to provide updates as progress is made.
Dec 9, 08:43 EST

Update - Our third-party vendor, Sfax, has reported improved performance in both processing and portal navigation. However, performance remains below expected levels. The review is ongoing, and we are continuing to monitor the situation closely.
Dec 8, 17:29 EST

Investigating - Net Health has been made aware that our third-party vendor, SFax, is experiencing an outage. The Sfax Web Portal is experiencing degraded performance, which can impact user ability to access the site, login, or navigate reliably. This is currently under review, and updates will be provided as soon as possible. Sfax engineers are actively working to resolve the issue, and our team is closely monitoring the situation. We will continue to provide updates as more information becomes available.

Please feel free to sign up for automatic alerts via the SFax status page:
https://sfax.statuspage.io/

If you are impacted, please submit a case to Optima-Support@NetHealth.com with “S-Fax” noted in the subject line to help us triage efficiently. In your email, kindly include:
Site name
Number of users affected
Timestamp(s) when the issue was experienced

We sincerely appreciate your patience and understanding as we work to address this matter.

Thank you,
The Net Health Team
Dec 8, 14:13 EST

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

COM Application Latency

Resolved - This incident has been resolved.
Dec 9, 08:45 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 3, 16:57 EST

Identified - We've pinpointed the problem and are presently applying a solution. Users have reported successful logins, and we're actively monitoring the situation.
Dec 3, 16:06 EST

Investigating - Net Health is aware that some clients are experiencing latency issues when accessing and navigating through the COM application, including delays in the login window loading.

Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

If you are impacted, please submit a case to Optima-Support@NetHealth.com with “Latency” noted in the subject line to help us triage efficiently. In your email, kindly include:

Site name
Number of users affected
Timestamp(s) when the issue was experienced

We sincerely appreciate your patience and understanding as we work to address this matter.

Thank you,
The Net Health Team
Dec 3, 15:04 EST

Occupational Health (Agility): Maintenance of MDLink server (interfaces)

Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 21:00 EST

Scheduled - We will be performing maintenance on the MDLink server that handles interfaces for both Net Health hosted clients and self-hosted clients that are not IronBridge or Legacy (self-hosted clients to have interfaces to client internal systems).

Once the maintenance has been completed, Net Health Hosted client's data will process automatically when the services are restarted. For all self-hosted clients, they will need to go into the Interface Monitor and resend any of the failed messages. If you do encounter any issues after the downtime, please reach out to our support team at eheoccmed-support@nethealth.com.

Thank you for your patience and understanding.
Dec 5, 15:25 EST

Dec 8, 2025

Optima - Outgoing Faxes

Resolved - This incident is closed.
Dec 8, 14:10 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 09:40 EST

Investigating - We recently identified an issue where some outgoing fax numbers were being blocked by phone carriers due to new regulatory changes. These changes caused legitimate calls to be flagged as spam, preventing future calls from the same number.

To address this, our fax vendor, Sfax, implemented a temporary solution that used alternate numbers from a pool to avoid these blocks. While this resolved the outgoing fax issue, it resulted in the fax cover page displaying an unrouteable return number, which affected the delivery of incoming faxes.

We have since worked closely with Sfax to ensure the correct return number now appears on all fax cover sheets. This update allows incoming faxes to be properly routed to the correct organizational unit. Any unsigned faxes submitted 10/31/25 forward would need to be resent so that Physicians now have the correct cover page to return the faxes.

Thank you for your patience as we worked to resolve this matter. We expect a more detailed Root Cause Analysis from our Fax vendor which we will share in the near future. If you have any questions or need assistance, please contact our support team.
Nov 24, 09:38 EST

Dec 7, 2025

No incidents reported.