Net Health StatusPage
All Systems Operational
WoundExpert Operational
ReDoc Operational
Occupational Health/Employee Health Operational
FOTO Analytics Operational
Optima Operational
Tissue Analytics Operational
Value-Based Care Solutions Operational
Casamba Skilled Operational
TherapySource Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 08:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 08:57 EST
Investigating - We are aware of latency issues currently impacting the XFit applications and are actively working to resolve them. Our team is investigating the root cause and will provide updates as soon as more information is available. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore optimal performance.

Thank you for your understanding.

Thank you,
Net Health Team

Nov 14, 08:14 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Resolved - This incident has been resolved.
Nov 14, 08:57 EST
Investigating - We are currently investigating an issue affecting user access to the application. Users may be unable to access the platform or may encounter errors when navigating specific sections, including Documents, Reports, and Schedule. Our team is actively working to resolve this issue, and we will provide updates as they become available.
Thank you for your patience as we work to restore full functionality.

Thank you,
Net Health Team

Nov 8, 16:18 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024
Resolved - We are pleased to inform you that the issue with our phone system has been resolved, and all communication channels are now fully operational.

Thank you for your patience, and feel free to reach out if you need any further assistance.

Thank you,
Net Health Team

Nov 11, 13:49 EST
Investigating - We are currently experiencing issues with our phone system, which is not delivering all inbound calls appropriately. If you are having trouble reaching us by phone, please email us for assistance.

Support Contact info can be found here: https://www.nethealth.com/contact/

We apologize for the inconvenience and appreciate your patience and understanding while we work to resolve this issue.

Thank you,
Net Health Team

Nov 11, 13:29 EST
Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved - No further cases have been reported, and our systems are operating normally.

If you encounter additional issues, please don’t hesitate to reach out to our Support team.

Thank you for your patience and understanding as we worked to resolve this matter.

Thank you,
Net Health Team

Nov 9, 13:21 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 08:57 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 08:31 EST
Investigating - Net Health is aware and currently investigating an issue affecting our interface services that could affect demographics, scheduling messages, notes and charges not crossing. Our Engineers are engaged and working to identify and resolve the issue. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health Team

Nov 8, 08:11 EST
Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 EST
Scheduled - We are excited to announce that Net Health Support will be upgrading to a new telephony system on Friday, November 8th, starting at 5 PM ET. This upgrade will introduce enhanced features, including the ability to request a callback during peak times if wait times exceed two minutes, or leave a voicemail for follow-up.

Please note that when you call us, the messaging and options may be slightly different.
During the transition period from 5 PM to 9 PM ET, if you experience any difficulty reaching us by phone, we encourage you to email us, and we will respond promptly. In your email, please let us know if you'd prefer a callback or if an email response will suffice.

We appreciate your patience and understanding as we implement these improvements. Our goal is to provide you with a seamless and exceptional live support experience.

Thank you for your continued trust in Net Health.

Nov 7, 10:19 EST
Nov 7, 2024
Resolved - This incident has been resolved.
Nov 7, 14:31 EST
Update - We are continuing to investigate the error preventing some clients from accessing the BI Dashboard.

We appreciate your continued patience.

Thank you,
Net Health team

Nov 7, 09:03 EST
Investigating - Net Health is aware that clients are receiving an error when attempting to load the BI Dashboard. We are working to resolve the error as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Thank you,
Net Health team

Nov 6, 11:19 EST