Resolved -
We have not received any additional reports of this issue. All queued items have been successfully reprocessed, and normal processing has been confirmed by our Engineering teams.
Systems remain stable, and no further issues have been detected. If you experience any new or recurring issues, please contact your Support team for assistance.
Thank you for your patience as we worked to resolve this.
-The Net Health Team
Oct 21, 13:02 EDT
Update -
The ADT delay issue has been addressed and is being actively monitored by our Engineering team. Please reach out to Support if you encounter any additional issues.
Thank you,
The Net Health Team
Oct 17, 11:47 EDT
Update -
The billing transmission issue reported yesterday has been resolved for both WoundExpert and ReDoc. All affected billing charges have been successfully reprocessed and transmitted during the most recent processing cycle.
However, we are currently aware of a new delay affecting ADT messages for WoundExpert. Our Engineering teams are actively investigating and working to restore normal processing as quickly as possible.
ReDoc remains fully operational. If you experience any issues with ReDoc, please contact ReDoc Support for assistance.
We appreciate your patience as we continue to monitor and address the current WoundExpert issue.
Thank you,
The Net Health Team
Oct 16, 11:02 EDT
Update -
We are continuing to work on a fix for this issue.
Oct 16, 10:49 EDT
Update -
The Billing Interface transmission issue reported yesterday has been resolved. All requeued billing items have been successfully delivered, and Support has confirmed closure on all related client cases.
We are currently aware of a new delay affecting ADT message processing on both the WoundExpert and ReDoc interface this morning.
Our Engineering and SRE teams are actively investigating and working to restore normal processing as quickly as possible.
Further updates will be provided as more information becomes available.
Thank you,
The Net Health Team
Oct 16, 10:46 EDT
Identified -
We’re aware of an issue that impacted a subset of clients, causing billing charges from October 14th not to transmit as expected during the overnight processing window.
Our Engineering team has identified the issue, and all affected charges are scheduled to be sent during tonight’s regular processing cycle.
You may notice a brief delay while queued charges are reprocessed. We appreciate your patience as we continue monitoring to ensure successful delivery.
Thank you,
The Net Health Team
Oct 15, 12:00 EDT